Sal Gaeta | Page 11

Always been effective solving any problems. Polite customer care. Explain what needs to be done and why. Polite customer care. Explain what needs to be done and why. More

by Geo Verified Customer Verified Customer

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Just serviced my Lexus at Oak Lawn Toyota Service Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell t Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell the truth, always a cup of coffee and great service from Sal Gaete and the Team there. I would recommend Oak Lawn Toyota to all, try it out as the old saying goes: (...)"you pay for what you get". More

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Good job. Excellent service. Sal was very professional and great to work with. Thank you. Excellent service. Sal was very professional and great to work with. Thank you. More

by Gutierrez_7101 Verified Customer Verified Customer

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One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation. More

by dizzylion58 Verified Customer Verified Customer

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I only needed a tire rotation and fluids topped offf. In and out in no time. In and out in no time. More

by dametzes Verified Customer Verified Customer

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Excellent service dept. Never bought a car from them...but will consider doing so next time Never bought a car from them...but will consider doing so next time More

by Lkj Verified Customer Verified Customer

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Very nice place , professional crew Sal was very helpful , explained to me everything, tires I ordered came on time, I like this place , explained to me everything, tires I ordered came on time, I like this place More

by tomzych2001 Verified Customer Verified Customer

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The salesman Nick was Outstanding, he went out of his way to make sure that I had a pleasant and wonderful experience. I will definitely use them again at this dealership. to make sure that I had a pleasant and wonderful experience. I will definitely use them again at this dealership. More

by jpelt32 Verified Customer Verified Customer

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Kept me informed, serviced my car promptly. Maintenance completed in less than 2hrs. I wish dealer offered transportation home for seniors and others that don't like sitting in waiting room. Maintenance completed in less than 2hrs. I wish dealer offered transportation home for seniors and others that don't like sitting in waiting room. More

by Xxxconzetta Verified Customer Verified Customer

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Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity". and service for over 50 years which is known as "American Authenticity". More

by CAMERONATHORNTON Verified Customer Verified Customer

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