Sal Gaeta
Sal Gaeta at Oak Lawn Toyota

Sal Gaeta | Page 20

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.7
497 Reviews

Dealership Experience

6 yrs, 5 mos

Languages Spoken

Spanish Spanish

4.7

497 Reviews

Write a Review

497 Reviews of Sal Gaeta

April 06, 2022

Dealership Rating
Employee Rating

Great place to get car serviced! Will continue to come back!Thank you very much! More

by krystal_sanner76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Joseph Cassello, Vickie Benson , Frank Nash, Daniel Schnur

Apr 06, 2022

Oak Lawn Toyota responded

Thank you for your very kind review, Krystal. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

March 30, 2022

Dealership Rating
Employee Rating

From the first visit to the most recent the service is impeccable! Great service. Thank you! More

by gerriwideman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Joseph Cassello, Vickie Benson , Frank Nash, Daniel Schnur

Mar 31, 2022

Oak Lawn Toyota responded

Thank you, Gerri, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

March 29, 2022

Dealership Rating
Employee Rating

The most recent job was a frame recall and Juan was able to get that taken care of along with some brand new fuel straps for my 2002 Toyota Tundra. The wait was a while but well worth it. They did an excell More

by MARRONJIMENEZCRISTIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez

Mar 29, 2022

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

March 22, 2022

Dealership Rating
Employee Rating

I have been with this dealership for over twenty years. I never had a problem with the work on my cars, More

by Dottie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2022

Oak Lawn Toyota responded

Dottie, Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

March 20, 2022

Dealership Rating
Employee Rating

They very kind, the gentleman that checked me out pulled my car out for me. He knew I was short of breath using oxygen. He was a service person. Thank you so much More

by Swiley1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Joseph Cassello, Vickie Benson , Frank Nash, Daniel Schnur

Mar 20, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

March 20, 2022

Dealership Rating
Employee Rating

I walked in the office and no one acknowledged me i had to ask for help. And when I finally received help he seemed very irritated that I was there. He never gave me any explanation of what they were going More

by dmcigirl22
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Juan Vazquez, Keith Stadler, Joseph Cassello, Vickie Benson , Frank Nash, Daniel Schnur

Apr 06, 2022

Oak Lawn Toyota responded

Thank you for providing this feedback, Diamond, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Thank you for supplying your contact information and someone from our management team will be in touch shortly. Juan Vazquez, Service Manager

Mar 21, 2022

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind responding back with your name and number, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

Mar 21, 2022

dmcigirl22 responded

Diamond McIntosh 7087522598

March 20, 2022

Dealership Rating
Employee Rating

Service was not good. No communication. I had to call multiple times to get an update. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 06, 2022

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit, Kim. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Juan Vazquez, Service Manager

Mar 21, 2022

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit, Kim. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Juan Vazquez, Service Manager

March 17, 2022

Dealership Rating
Employee Rating

Just an awesome Dealer, who will never steer you wrong! Service department is top notch! Will always make sure your satisfied! More

by vdw4512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2022

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

March 12, 2022

Dealership Rating
Employee Rating

The same problem happened again for Same reason it came up thereand once I pulled to my house to turned off again More

by Antonwatson85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Beris

Mar 30, 2022

Oak Lawn Toyota responded

Anton, we are sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

Mar 17, 2022

Oak Lawn Toyota responded

Anton, we are sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

March 12, 2022

Dealership Rating
Employee Rating

This dealership has always been courteous, competent and professional. I trust their advice and workmanship. Cordial individuals who treat the customer with respect and integrity! More

by DANNYBZ2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

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