Sal Giordano | Page 14

Very bad service work and awful customer service Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer serv Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer service experience ever. My husband brought my truck for a brake service on March 19 and pick up the next day. It cost us $ 981.30 to replace front rotors with brake pads, repack front bearings and replace passenger side brake caliper and performed brake flush. After driving the truck on Thursday the tire on passenger side shows the brake dust. Brought the truck back to Malouf and Sal said the tire rod is cracked and need to be replace. After my mechanic friend take a look at my truck, there is nothing wrong with the tire rod but the caliper is a rebuilt caliper which look very bad. I went to Malouf this morning and spoke to Joe, showed him the picture of the caliper and the video of the tire. He asked me who change the caliper? I gave him the service paperwork with what was done, he told me to make an appointment to drop the truck, while I was waiting, Joe handed the paperwork over to Sal, and he was very rude to me saying nothing wrong with the caliper and it was replaced. He refuse to listen to any of my explanation or answer my questions, at one point he was very rude telling me: "I don't understand every single word you say! I already told your husband what need to be done!" After put him in the phone with my mechanic friend he finally admitted the caliper they put is not a new one it was rebuilt and the wheel bearing need to be change and the passenger side sway bay end link is broken. This will cost us more than $ 300 to fix it. And he keep insisted will not do anything with the rebuilt caliper. I am sure there will be something else wrong or need to be replace after we bring the truck back to get these extra fix. Very frustrated, for the big dealership with many customer who trusted them, this is how actually they treat the customer. I hope everyone could take a lesson from this and make sure you get the 'new' parts if you do get your service done here. More

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Stay away Worst auto Service, 2014 Ford Fusion with 36000 developed an oil leak, it took four trips to agree it was leaking and then said the leak was not under Worst auto Service, 2014 Ford Fusion with 36000 developed an oil leak, it took four trips to agree it was leaking and then said the leak was not under warranty, wanted $500 for the repair. Since I would repair the car they insisted on$150 for diagnostics. O More

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2018 Explorer Sport The team at Malouf Ford is top-notch. Jim Lennon gave us great service, was very knowledgeable of the product, and made the buying process super easy. The team at Malouf Ford is top-notch. Jim Lennon gave us great service, was very knowledgeable of the product, and made the buying process super easy. I have purchased several vehicles at Malouf Ford over the years and keep going back. Their service is great too! Thanks to Jim, Dino, John and Sal. More

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Dealership Rating This was my second vehicle purchased from Malouf, both were Navigators. I selected Malouf once again because of way they treat a customer. The staff I This was my second vehicle purchased from Malouf, both were Navigators. I selected Malouf once again because of way they treat a customer. The staff I found to be very pleasant, friendly and extremely professional. In my case they always went the extra mile to satisfy my needs from maintenance to selecting new tires. I never fond it difficult to share my experiences with friends and family members about the outstanding service received at Malouf. My recent purchase at Malouf was no different. From the moment I walked through the door the Sales Manager Donald Brown had one of the Salesman Christian Fitzgerald assist me with making the purchase an easy decision. Chris went above and beyond his responsibilities. He made me feel very comfortable and his knowledge of the Navigator was again outstanding. Moreover, to date both Don and Chris continue to address and satisfy any issues that may arise. More

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A car dealership you can trust Over the years I have purchased 8 cars from Malouf. I will not even consider going anywhere else because of the excellent service and integrity of the Over the years I have purchased 8 cars from Malouf. I will not even consider going anywhere else because of the excellent service and integrity of the team. If you want a car dealership that is honest, offers vehicles at a fair price then Malouf is the place to go. More

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Rude Staff, Worst Service Department I recently brought in my car that's not even a year old. I've only dealt with Sal, and he was extremely rude to me, and kept passing me off to a diffe I recently brought in my car that's not even a year old. I've only dealt with Sal, and he was extremely rude to me, and kept passing me off to a different service rep. They diagnosed my car with an issue and told me to bring it back in a week (the wait for a loaner was 2 weeks). I gave my vehicle to them on a Monday, got a loaner car, got a flat with the loaner the next day. They told me when I returned the loaner that they weren't going to look at my vehicle until Friday. I'm not exactly sure why they told me to bring in my car on a Monday then. The overall experience with them was awful and I recommend taking your cars and business to All American Ford on Route 9. Much more pleasant to deal with. More

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How great .. I just wanted to shout out Mr Christian Fitzgerald for having the knowledge and patience of our new 2017 lincoln continental.He knew everything insid I just wanted to shout out Mr Christian Fitzgerald for having the knowledge and patience of our new 2017 lincoln continental.He knew everything inside and out of all the buttons and help us program cell phone and was very helpful for all the setting.Chris has called to make sure we're happy. The best salesman yet and we mostly buy and service our cars at Moulof . More

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Professional Sales Team and Top Notch Service Dept. Ive been using the Malouf Lincoln service department for almost 20 years and have always found the writers to be very knowledgeable and the service te Ive been using the Malouf Lincoln service department for almost 20 years and have always found the writers to be very knowledgeable and the service techs highly skilled. I just leased my 7th or 8th Navigator. I got it from Malouf. Their sales manager found me the new car that I wanted at a price that was excellent without any bargaining. I highly recommend this dealership to anyone interested in a Lincoln. More

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Took car in for recall and service then had car problems They suck!!! They caused a problem and we're going to charge me $150 to diagnose and they didn't tell me that my car would not pass inspection after t They suck!!! They caused a problem and we're going to charge me $150 to diagnose and they didn't tell me that my car would not pass inspection after they fixed their recall because I had to drive it for 150miles before I took it through inspection. You suck Malouf More

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BEST. DEALER. EVER. I purchased my second Lincoln from Malouf in North Brunswick. My salesman Chris Fitzgerald was very very knowledgable and made the entire experience s I purchased my second Lincoln from Malouf in North Brunswick. My salesman Chris Fitzgerald was very very knowledgable and made the entire experience simple and stress free from start to finish. Chris was easy to deal with and very accommodating. When I took final delivery of my new MKX, Chris got in the car for me and went over ever detail of the controls like it was his own car. I couldn't believe how many details he knew about the vehicle. The financing/warrantee guy was super efficient and had everything ready for me when I got to his office. He gave me a couple extended warrantee options, I made a decision and the paper work was seamless and took only a few minutes to complete. The service center is as good as the front of the house. Easy to deal with, accommodating with a loaner vehicle and explained everything in an easy to understand manner. Great dealership, great people and a good, solid company to deal with. They made me feel very comfortable. I would and have recommended them to friends and family. More

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