Sal Lala | Page 15

very pleasant experience. Sal was very professional and really new the product he was selling. He made the experience pleasurable. We really weren't planning on buying a car Sal was very professional and really new the product he was selling. He made the experience pleasurable. We really weren't planning on buying a car that day but was so impressed with the service, we did. More

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Great buying experiance My salesman was Sal Lala and he was great, he helped find me the car of my dreams. Even after my purchase he called just to see how everything was goi My salesman was Sal Lala and he was great, he helped find me the car of my dreams. Even after my purchase he called just to see how everything was going and to make sure that I was happy. They gave me an great price for my trade and made the whole process very easy. All of my future purchases will be from Sal at the Naperville Lexus dealer. Thank you guys so much for everything that you did for me. And a special thanks to Sal... More

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I have purchase many vehicle but never had the experience I have had with Sal Lala at Lexus of Naperville the customer service was excellent he went above and beyond to make sure I was a satisfied customer a I have had with Sal Lala at Lexus of Naperville the customer service was excellent he went above and beyond to make sure I was a satisfied customer and I look forward to doing more business with him in the Future.. Thanks Sal and Lexus of Naperville. More

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I recently purchased a new Lexus LS460 from Lexus of Naperville. I was very impressed by this dealership the minute I walked through the door. The receptionist was very cordial and my experience just go Naperville. I was very impressed by this dealership the minute I walked through the door. The receptionist was very cordial and my experience just got better and better. What impressed me most was the low key, no pressure approach from my salesman, Sal Lala. I had his undivided attention from the 1st to last visit. This had not been the case with previous dealerships I had visited. I mentioned to Sal that I was a bit "technically challenged" and my biggest concern was learning about all the whistles and bells that came with the LS460. Sal took me for a number of test drives and spend a good deal of time pointing out the many features the different cars had. He was most helpful in putting me into the car I felt the most comfortable with. After the sale, this Lexus Dealership has a "new car sales consultant" (Michael Comer) who spent the better part of a morning going over every feature in the car from the Navigation system to the audio controls. Michael answer all my questions in layman's terms, and, before we got started, he had already programed many of the features from my previous trade in car into my Lexus. The seats were adjusted, the radio pre sets were adjusted and everything had been moved from my trade in to my Lexus. All in all, I have been very happy with the whole buying experience and, the follow up by both Sal and Michael has been wonderful. More

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Sal assisted us with the purchase of our new GS350 and I could not have had a better experience! Sal was very friendly, helpful and made the entire process smooth and enjoyable! This is my second car purch could not have had a better experience! Sal was very friendly, helpful and made the entire process smooth and enjoyable! This is my second car purchased from Sal at Lexus of Naperville and likely many more to follow. Thanks Sal! More

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I could have not been more pleased! A very enjoyable car buying experience. Sal was courteous, professional, knowledgeable and informative about the car. Sal has followed up with me to make sure I was com buying experience. Sal was courteous, professional, knowledgeable and informative about the car. Sal has followed up with me to make sure I was completely satisfied with the purchase. Any questions or requests were met in a timely manner. Sal went above and beyond what was necessary to make me a very satisfied customer. I would highly recommend Sal and Lexus of Naperville. Sal is definitely an asset to the Lexus and the dealership. More

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The reason for the great rating, in addition to the great RX350 we purchased was the service provided by our Sales Representative Sal Sala. sal was very helpful, courteous, and professional in determining o RX350 we purchased was the service provided by our Sales Representative Sal Sala. sal was very helpful, courteous, and professional in determining our needs, and exceeded our purchase expectations. Very helpful, and informative and made us feel our business was truly appreciated. I would definitely recommend Lexus of Naperville for your next purchase, and highly suggest asking for, and relying upon Sal Sala's help and expertise. Wendell, and Sue Leite More

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Sal Lala is fantastic. He's genuinely a good guy who is clearly looking to make customer relationships for life. I HIGHLY recommend working with this fair and friendly salesman who cares. is clearly looking to make customer relationships for life. I HIGHLY recommend working with this fair and friendly salesman who cares. More

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I live nearly 800 miles from this dealership and this is the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prep the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prepared to pay; I called Sal and he got things rolling. Within a few weeks my vehicle arrived and I made the trip to pick it up. Having resolved all issues previously on the phone, I walked into the dealership at 1 p.m. and was on my way out by 3:15 p.m. Never have I been so pleased and satisfied with an automobile purchase. Sal is such a pleasure to work with - he's courteous, professional, competent and trustworthy. I certainly will not hesitate to call him again for future purchases. Mike Comer was also a pleasure to work with; he explained everything about my new vehicle in a way I easily understood. He helped me program my phone and radio and assured me (as Sal did) that I could always call him if I ever needed assistance. So far I haven't done that, but I know that if I do, both he and Sal will be there for me. More

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Lexus of Naperville provided every bit of service I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partl I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partly through effective price negotiation, and partly because they understood better what I wanted from the car. Frankly, I only went to them for a sanity check. I wanted to make sure the deal I'd gotten from the other dealership was valid. Instead, they won my business. With no hints on price, they beat the other dealership's offer, and they knew (or at least decided to share more) regarding the options on the vehicle that were important to me. They were also more responsive with respect to pre-sales. I don't have anything to compare them to with respect to post-sales. I had not purchased a car for 15 years (driving two very old Lexus vehicles until I made this purchase). That having been said, their attention to detail - from making sure I know all the features and technology of the new car, to installing the i-Pass from the old vehicle for me, to having my iPhone set-up before I left the premise - was outstanding. Wish I lived closer. Then I could make use of the lifetime free car washes for my new car. More

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