Salena Dalerio | Page 8

Very professional courteous and deliver the kind of service I have come to expect from Kia. service I have come to expect from Kia. More

by blucas.vcrw Verified Customer Verified Customer

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Service was friendly, and quick. Everything was carefully explained . I was very happy with the level of service! Everything was carefully explained . I was very happy with the level of service! More

by AMYTHOMAS681 Verified Customer Verified Customer

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Excellent service from time of arrival! Customer service was top notch. All service the vehicle needed was done in timely manner. Will continue to be a regular customer. Thank you again! Customer service was top notch. All service the vehicle needed was done in timely manner. Will continue to be a regular customer. Thank you again! More

by MDCMCRUZAN Verified Customer Verified Customer

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We purchased a car from Union County Kia in the evening. We were told we couldn't test drive the car because they didn't have any "plates", we should've walked out then. We proceeded with the purchase, the We were told we couldn't test drive the car because they didn't have any "plates", we should've walked out then. We proceeded with the purchase, the dealership was locking the doors as we left. As we pulled out of the parking lot and onto the highway, the vehicle sputters. Our entire 1 hour drive home was in a sputtering vehicle. I sent a message as soon as we got home to the dealership number that had been texting me in days prior. Their response was that there is no law requiring them to do anything, but bring the vehicle back for a service. We went back to have the vehicle serviced, and pick it up two days later. As we drive off the lot, sputtering. We turn around and go back again!! We are met in the lobby by someone else who says that they will look into our concerns. We wait.... And wait ... And wait. The associate that met us in the lobby tells us he has driven our vehicle and that I'm "not crazy" there's something going on with the vehicle. We are once again waiting. We decided to ask what the options are for repairing or reversing our deal as this whole process has been a disaster. We are told by the associate that there is nothing they can do. And that they don't have to help us at all. We were also informed that the associate told our salesman to let us know the vehicle was in service at the time we signed the deal. He later retracted that statement, saying there are so many vans he can't be sure if it was ours that was being serviced. We are told that we can use the loaner car again until they can "fix" our car... Again. The entire process has been drawn out, frustrating, and manipulative. We have been lied to (your vehicle was in service, wait maybe it wasn't), pushed away (there is nothing we can do), and exhausted. We have stayed at that dealership until they close, driven several hours back and forth, and wasted so much time and gas on this. All to be told, you're screwed and we don't care. So... No. I do not recommend this dealership. More

by BEvans704 Verified Customer Verified Customer

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Emma was great and the service was great and done in a timely manner. Emma had wonderful customer service and made sure everything my vehicle needed was taken care of. timely manner. Emma had wonderful customer service and made sure everything my vehicle needed was taken care of. More

by jenn_lowery Verified Customer Verified Customer

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This dealership listens to their customers needs and wants. They provide outstanding service. I recommend this dealership. wants. They provide outstanding service. I recommend this dealership. More

by landscapingspec Verified Customer Verified Customer

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This is the Best Service Department I have ever worked with. They are a joy to work with. with. They are a joy to work with. More

by Jane H. Verified Customer Verified Customer

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Selena and the technicians always perform quality work and deliver on time. I am kept up to date on timing and pricing throughout the entire process! and deliver on time. I am kept up to date on timing and pricing throughout the entire process! More

by laurafalanga Verified Customer Verified Customer

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Great Staff, always very helpful and informative. Always a great experience at Union County KIA!! Always a great experience at Union County KIA!! More

by vrod2901 Verified Customer Verified Customer

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Union County Kia provides a pleasant professional customer service experience. I recommend Union County Kia! customer service experience. I recommend Union County Kia! More

by Eric Verified Customer Verified Customer

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