Sales Team | Page 5

This would be zero star if the options was available. This dealership service center had my car for 7 days and could not diagnose what was wrong. They wanted me to pay $1,425 test to see if it would make This dealership service center had my car for 7 days and could not diagnose what was wrong. They wanted me to pay $1,425 test to see if it would make the car so they could diagnose it. They suggested over $3k in repairs with no guarantee that the car would even run. I was going to have the car towed to another dealership after there incompetence and they would not release my car after it was paid for for about a full hour. Once the car was towed to the Puyllup dealership they had it diagnosed and repaired back on the road in about 30 min from the time the tow truck dropped off the car. It was a $150 pcv hose with a hole in it. The Puyllup dealership had no problem connecting there laptop to my car and it pulled up the vin, car info and in less that a full minute they had all the codes. When I went back to Rairdon's Subaru of Auburn to file a complaint the service manager I talked to double down and claiming I did not understand and it’s my fault for not understanding what repairs they needed to do and he stood by his tec. Instead of being apologetic. This was clearly not the case there tech was wrong or was using faulty equipment trying to diagnose my car. Had I listened to Rairdon's Subaru of Auburn I would be out $1,425 test diagnostics plus’s the $200 regular diagnostics fee and my car would still be stuck at the dealership not working becouse they could not find or see or even hear the air leak that the other dealership found. they call them loaners but it’s really a rental. They charge you for there curtesy loaner. This dealership also blamed me and claimed I had never been a a customer at this dealership meanwhile I bought a legacy there and had all the service done there before I bought my forester. Rairdon's Subaru of Auburn was just out to scam and get extra money without supplying proper support to fix my car More

Report | Print

I have been a customer at Rairdon Subuaru in Auburn since purchasing my 2011 Forester. Cameron in the service department provides excellent customer service. purchasing my 2011 Forester. Cameron in the service department provides excellent customer service. More

Report | Print

We had a great experience at Subaru thanks to Georgi and the team at the dealership! the team at the dealership! More

Report | Print

Good experience new car buying. Everyone who helped me: Joe, Michael, Cassie and others were great. Thanks. Love my new car Everyone who helped me: Joe, Michael, Cassie and others were great. Thanks. Love my new car More

Report | Print

Really grate service here the staff are very helpful and resourceful with the process of buying a car. resourceful with the process of buying a car. More

Report | Print

Pleasant experience, professional and accommodating staff. Arrived later in the day and the dealership stayed up past close to finish our sale. staff. Arrived later in the day and the dealership stayed up past close to finish our sale. More

Report | Print

Went way beyond my expectations. Great service and kept me informed throughout the process. Will definitely be working with them in the future!!! Great service and kept me informed throughout the process. Will definitely be working with them in the future!!! More

Report | Print

Thank you for taking care of my car. I will come to you again. Thank you again I will come to you again. Thank you again More

Report | Print

Van, Gabe, and Michael at Rairdon Subaru went out of their way to make us feel at ease throughout all stages of my new car purchase. I went in to service my older vehicle and was able to test drive the their way to make us feel at ease throughout all stages of my new car purchase. I went in to service my older vehicle and was able to test drive the new Ascent while my car was being worked on. The Rairdon crew was impressively personable and professional throughout the process of ultimately negotiating the trade in of my 2018 Subaru Forester and financing of my new Subaru. They worked patiently with me and the challenges of navigating the paperwork differences due to buying away from my home state. The team went the extra mile to help hook me up with a fabulous new deluxe grocery getter! I love my new 2025, Subaru Ascent Onyx Edition and I am fully impressed with the service, sales, and financing department at Rairdon of Auburn. More

Report | Print

Quick, easy and no hassle buying experience. Jaden was great and made things easy as pie. Jaden was great and made things easy as pie. More

Report | Print