Sales Team | Page 7

I was surprised how filthy the 2022 Ram Rebel was during my test drive and had scratches on the exterior on both the left and right hand side. I decided to purchase anyways but the salesman told me that it my test drive and had scratches on the exterior on both the left and right hand side. I decided to purchase anyways but the salesman told me that it would get DETAILED inside and out along with buffing to remove the scratches. The truck was kept over the weekend and then delivered to my address the following Monday. Here are my issues. The DETAIL work was not great. I spent 2 hours cleaning the interior. It was still dirty and seemed like someone rushed to quickly vacuum and smear around the dust/dirt on the interior. The truck was washed but no buffing to remove the scratches. I spent another 3 hours waxing and polishing. While the scratches look better, they are still there. I only received 1 key fob and missing the keys for the roof rack on the canopy. I should have been made aware if keys were missing as it's costly to replace a fob and will need a locksmith to either make new keys or to pick the locks on the roof rack. As soon as I started the truck, I got a message on the instrument cluster that the right rear turn signal is out. I believe it's the entire lens assembly as the tail light flickers and noticed the tail light is now cracked. During the test drive, everything functioned normally. I emailed the internet sales director and left for the salesman and have not had any resolution to my concerns and it's been months now. I am now almost $1100 in the hole. I would steer clear of this dealership. They are deceptive and they are dishonest. More

Report | Print

This service center is by far the worst in the nation. Took my 22 ram 3500 in for a few recalls and told them the transmisdion was acting up so they drove it around the block a few times and said nothing Took my 22 ram 3500 in for a few recalls and told them the transmisdion was acting up so they drove it around the block a few times and said nothing is wrong with it and told me i needed to pay $259.00 for diagnostic fee which they did not diagnose anything. Total joke of a business. I will never step foot in smokey point rairdons again. Not to buy a vehicle or service any of my rigs. More

Report | Print

If I could give the service department 0 stars I would. I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service advis I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service adviser was telling me that he didn't think it would be covered and that I needed to talk to the service manager. When I explained that the mechanic at truck toys discovered the leak and told me to go to the dealership he started telling me it was my fault for letting an uncertified person look at my truck (mind you truck toys is certified) and told me if the strut was leaking why would I have driven it to the dealership and that they would not cover it. When I tried to discuss it further he told me he was done talking and to get out of his office. Funny thing is he did the same thing to the woman prior. Stay far away from this place. That is not how you treat customers, I bought my truck brand new from them and have taken it for services there until now. Won't ever set foot in that place again More

Report | Print

Very friendly helpful staff and I trust their work. I feel they are honest when answering my questions. I don’t see anything negative in the service here. I feel they are honest when answering my questions. I don’t see anything negative in the service here. More

Report | Print

Service department has great customer service always willing to help polite and they get the repair done correctly willing to help polite and they get the repair done correctly More

Report | Print

I am very pleased with the service the personal is very professional and very spoken with instructions I am very grateful with service I received thank you.. professional and very spoken with instructions I am very grateful with service I received thank you.. More

Report | Print

Great service, Nice and friendly people, the work gets done in a timely manner. 10 on the satisfaction scale. done in a timely manner. 10 on the satisfaction scale. More

Report | Print

Wonderful service and friendly staff overall. Mike Knight is a really fantastic high level manager and I can’t say enough about his customer service and support. Mike Knight is a really fantastic high level manager and I can’t say enough about his customer service and support. More

Report | Print

I really like the service Was easy to negotiate the trade Jim was a good salesman trade Jim was a good salesman More

Report | Print

Initially this dealership was very polite, responsive and had a good selection . That said, I am dissatisfied with my experience when dealing with the sales rep and the sales manager once paperwork began had a good selection . That said, I am dissatisfied with my experience when dealing with the sales rep and the sales manager once paperwork began to get signed. As part of the sale, I had requested a limited service plan to be “included” with the sale, only to find that they wanted to sell me the service plan at an additional 5k to the purchasing price. This was right after the sales manager told the sales rep to “make him a deal! We will set you up” expecting for effort on their side as I had not tried to haggle the price with them (hindsight, I should have). After paperwork began to get signed they needed a few days to detail the vehicle and address some requests , but the sales rep had poor communication about the pickup time /date, however he was was very apologetic. 4 days after signing paperwork I finally received the vehicle and I inquired that all fluids have been serviced and topped off. The sales rep said it had been as part of their safety inspection but later found that they either lied or forgot to reset the computer as it showed 24% oil life. The vehicle also had less than a quarter tank of gas which seemed a bit cheap given the frustration in the whole buying process. I would not recommend the dealership based on my experiences alone. More

Report | Print