Sales Team | Page 8

I’ve always been satisfied with the quality of service I receive at the dealership. The wait time is standard and the waiting area is always clean. receive at the dealership. The wait time is standard and the waiting area is always clean. More

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Stay Away! Deceptive Tactics! I negotiated my trade-in value and purchase price for a 2017 Chevy Silverado with a pre-approval letter ready to go. The sales ma Deceptive Tactics! I negotiated my trade-in value and purchase price for a 2017 Chevy Silverado with a pre-approval letter ready to go. The sales manager, Calvin, called and texted me to confirm the out-the-door (OTD) price before I came to test drive the truck. When I arrived, they immediately insisted that I submit a second credit check, which required a hard inquiry on my credit. I declined since I had a pre-approval letter in hand and didn’t see the need for an additional hard ding on my credit, but they applied more pressure, reassuring me that they were "working with my bank and not going to submit the credit app." Of course, we all know they get commission and incentives for submitting loan apps at the dealership. Strangely, the paperwork they presented looked suspiciously like a credit application. Despite knowing what they were up to, I chose to move forward because I felt comfortable with the negotiated price and LOVED the truck. The kicker? They slid a second piece of paper across the table with a new OTD quote, roughly $4,000 higher than the agreed-upon price. The sales tactics of heavy pressure, long wait times ("wear them down until they’ll sign anything"), and last-minute add-on costs are outdated and blatantly deceptive. Come on, Rairdon Sales Team—you can do better than this! More

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I really appreciated there help and professional team getting us back on the road. Thank you! getting us back on the road. Thank you! More

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Staff were friendly and helpful . Answered all my questions and concerns. Felt comfortable buying the vehicle. Answered all my questions and concerns. Felt comfortable buying the vehicle. More

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Friendly and knowledgeable staff. We were always kept informed of the status of our repair, and had an estimate of expected costs. We were always kept informed of the status of our repair, and had an estimate of expected costs. More

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Nice people,was able to work the deal so I got what I wanted.Thanks wanted.Thanks More

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This dealership has been my go-to for nearly 14 years. They are the best! Have always been helpful and provided the best care for my vehicles. They are the best! Have always been helpful and provided the best care for my vehicles. More

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Anthony did a great job of communicating during the process. I'm super happy with Rairdon service. process. I'm super happy with Rairdon service. More

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Super fast at getting my vehicle fixed, the service department kept me informed and was able to run everything through my warranty service. They gave me a completion time of about 5 days and managed to department kept me informed and was able to run everything through my warranty service. They gave me a completion time of about 5 days and managed to get it done in one day! More

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I went in to have my oil changed. They were as quick, friendly and competent as always. I’ve now bought 3 cars from them and they are a pleasure to work with. I can’t recommend them e They were as quick, friendly and competent as always. I’ve now bought 3 cars from them and they are a pleasure to work with. I can’t recommend them enough. More

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