"Routine Oil change and tire rotation"
In and out in an hour or so. Time passed quickly in the great waiting room. From sales to service, employees at this dealership are friendly and very diligent. Would recommend them highly.
Great service, took very good car of me as always. First choice when need any advice and/or work. Own three Subaru’s and usually get service done here.
"Excellent facilities but still expecting more."
I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was slightly overfilled and the washer fluid wasn’t topped off. I explained to the service advisor that the alignment was off on the car (pulls to the right/steering wheel off to the left), and that it had been since Subaru of Georgetown adjusted it. I was informed that it wasn’t after a technician drove it. I can take an iPhone video while driving and show you that it is. The technician is incorrect. I don’t believe in giving a bad survey or bad overall rating. I just want my car to be taken care of when I go out of my way to bring it to your dealership on a Saturday.
Other Employees Tagged:
"Stellar customer service for many years"
I have been a Subaru customer for 10 years now starting with my 2007 Outback and can't imagine ever owning any other car or going to any other dealership. I bought both my 2007 and 2015 Outbacks with Roger Matthews and have worked with Craig Ritchie many times in service over the years. They, and many others, are excellent examples of customer service and support. I have never felt a hard sell for anything including car buying or parts or service from anyone. They all treat their customers special and explain everything they are going to do, would like to do, but also fully knowing that the customer is in charge. Thank you so much for your professionalism. I continue to send customers your way.