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Carlos Hernandez
Carlos Hernandez at Braman BMW Miami

Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.4
46 Reviews

Specialties & Trainings

Finance and Insurance Management

4.4

46 Reviews

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46 Reviews of Carlos Hernandez

August 07, 2026

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Employee Rating

Siempre llevo los vehículos de la empresa y los dejan en excelentes condiciones. Gracias Maruf por tu atención. More

by francocarbajo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez , Maruf

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Aug 07, 2026

Braman BMW Miami responded

We’re glad the service on your BMW M3 always leaves it in top condition. Your kind words about our service team’s attention mean a great deal to us. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

July 31, 2026

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Employee Rating

Andrey is great. , easy appointment,easy communication , service dep is great as well… Thank you again. More

by HILMIDEBBAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Jul 31, 2026

Braman BMW Miami responded

Thank you for sharing your positive feedback. We’re glad to hear your BMW X1 service appointment and communication were seamless. We appreciate your trust in our team. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

July 15, 2026

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Employee Rating

The process of dropping off the car and meeting with the advisor is very efficient. The staff is very friendly. More

by Rafat
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Jul 15, 2026

Braman BMW Miami responded

Thank you for sharing that dropping off your BMW 530e and meeting with the advisor were efficient and that our staff were friendly. We’re grateful you trust us for your service needs. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 21, 2026

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Employee Rating

Great service and great experience as always. i like the way you treat your costumers More

by M-ARFAEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Jun 21, 2026

Braman BMW Miami responded

Thank you for your continued trust in our service center for your MINI Hardtop. We’re thrilled that Mauricio and the rest of our team treated you with care. We look forward to serving you again. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 13, 2026

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Employee Rating

Excellent customer service from start to finish. The team was responsive, professional, and completed the service within a quick turnaround time. Very satisfied with the experience. More

by ELIASRIMA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Jun 13, 2026

Braman BMW Miami responded

We’re delighted our team was responsive and professional at every step while servicing your BMW 330. Completing the work quickly and keeping you informed is something we aim for, and we’re glad it made a difference. Thank you for your feedback and we look forward to assisting you again. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 02, 2026

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Employee Rating

It was a disaster. Zero customer support, no communication, no follow up, wrong pricing, delay delivery, forgot to cancel my previous lease More

by SOFIGIAQUINTA
Recommend Dealer
No

Other Employees Tagged: Carlos Hernandez

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Jun 06, 2026

Braman BMW Miami responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 25, 2026

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Employee Rating

Great experience I’ve been going to them for years and it’s always a pleasure More

by BJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Jorge Velasco, Salvador Lopez

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May 25, 2026

Braman BMW Miami responded

Thank you for trusting us with your BMW X7 service over the years. We’re thrilled each visit has been a pleasant one. We look forward to supporting your X7’s needs for many more visits to come. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 17, 2026

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Employee Rating

Danny did the best job possible. He is an amazing employee. I was very happy with his service. You were lucky to have him there. More

by DRMYERS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Amir Moayer

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May 18, 2026

Braman BMW Miami responded

It’s wonderful to hear our staff provided outstanding service during your purchase of the used Bentley Continental GT. We’re thrilled you’re happy with your experience. Thank you for taking the time to share your feedback. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 15, 2026

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Employee Rating

Lack of communication! I still DO NOT have my title!! Phone calls and emails go unanswered! More

by RJSHERMAN1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
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May 20, 2026

Braman BMW Miami responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 12, 2026

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Employee Rating

Great service I am very pleased and I would recommend Braman BMW to all my friends. More

by OVIDIOPAZ149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Jorge Velasco, Salvador Lopez

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May 12, 2026

Braman BMW Miami responded

Thank you for entrusting us with your BMW 430 service. We’re delighted you’re pleased with how everything went and grateful for your recommendation. We look forward to assisting you again in the future. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

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