Carlos Hernandez
Carlos Hernandez at Braman BMW Miami

Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.3
38 Reviews

Specialties & Trainings

Finance and Insurance Management

4.3

38 Reviews

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38 Reviews of Carlos Hernandez

May 15, 2026

Dealership Rating
Employee Rating

Lack of communication! I still DO NOT have my title!! Phone calls and emails go unanswered! More

by RJSHERMAN1
Sales Price Transparency
Purchase Time
Recommend Dealer
No

May 12, 2026

Dealership Rating
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Great service I am very pleased and I would recommend Braman BMW to all my friends. More

by OVIDIOPAZ149
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 12, 2026

Braman BMW Miami responded

Thank you for entrusting us with your BMW 430 service. We’re delighted you’re pleased with how everything went and grateful for your recommendation. We look forward to assisting you again in the future. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

April 28, 2026

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Employee Rating

Service was great and warranty was good 30 days for replacement of the motor was too long More

by JCOVSAK02
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 28, 2026

Braman BMW Miami responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

April 25, 2026

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Employee Rating

Within 4 years, I spent $150,000 at Braman. I am a returning customer. This time around was the worst experience. I would never go back there to buy or recommend this place to anyone. My salesp More

by SADELJOSEPH
Recommend Dealer
No

Other Employees Tagged: Carlos Hernandez

Apr 30, 2026

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

April 05, 2026

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Employee Rating

The service I received has always been top notch, the staff has always been cordial and always very helpful. In the end my service has been impecable and after the service the result has always been top More

by BLUEPOEMSTUDIOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Braman BMW Miami responded

We’re grateful for your kind feedback on our staff’s friendly approach and helpful support. It’s great to hear your BMW consistently departs in excellent condition. We look forward to assisting you again when you need service. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 22, 2026

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Employee Rating

Great service overall. The staff was professional, efficient, and very attentive to detail. My car runs perfectly now, and I really appreciated the clear communication thro More

by VICTORU38
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Braman BMW Miami responded

We’re thrilled your BMW X5 is running perfectly after our professional and efficient service. It’s rewarding to know our team’s focus on detail and clear communication made the process smooth. Thank you for sharing your experience. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

March 15, 2026

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Employee Rating

We had a very pleasant person great us and guided us to start the process. More

by MALIKSPINE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 15, 2026

Braman BMW Miami responded

Thank you for the five-star review. We’re thrilled our team greeted you warmly and guided you through the start of your BMW 330e service. We look forward to assisting you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 20, 2026

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Employee Rating

Best service I have recieved so far , I know a lot of employees their personally More

by salasadrian305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Braman BMW Miami responded

We’re thrilled to hear our team delivered the best service you’ve experienced on your BMW M3. Carlos and our crew appreciate your ongoing support and the personal connection you’ve built with our staff. Thank you for sharing your kind feedback. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 12, 2026

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Employee Rating

Best service and atencion in town. Better than others. Especially if you are buying a new car. More

by YASSER646464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Braman BMW Miami responded

It’s fantastic to hear our service and attention stood out in town. We’re honored to be your top choice when shopping for a new vehicle. We look forward to helping you again soon. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

January 19, 2026

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Employee Rating

Great service they quoted me high for a window replacement and I wasn't a fan but the service department is always great More

by HFROMM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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