Lack of communication!
I still DO NOT have my title!! Phone calls and emails go unanswered!
I still DO NOT have my title!! Phone calls and emails go unanswered!
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by RJSHERMAN1
Verified Customer
Verified Customer
Great service I am very pleased and I would recommend
Braman BMW to all my friends.
Braman BMW to all my friends.
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by OVIDIOPAZ149
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Braman BMW Miami responded
Thank you for entrusting us with your BMW 430 service. We’re delighted you’re pleased with how everything went and grateful for your recommendation. We look forward to assisting you again in the future.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Service was great and warranty was good
30 days for
replacement of the motor was too long
replacement of the motor was too long
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by JCOVSAK02
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Braman BMW Miami responded
Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Within 4 years, I spent $150,000 at Braman.
I am a returning customer. This time around was the worst experience. I would never go back there to buy or recommend this place to anyone. My salesp
I am a returning customer. This time around was the worst experience. I would never go back there to buy or recommend this place to anyone. My salesperson doesn't return my calls after the sale. It was a hustle for me to get gas in the car after the deal. I understand he went home sick, but the vehicle should've had a full tank of gas before selling it to me. I spent $74,998 at that place, and I couldn't even get a $5 keychain. The salesperson lied about getting me a gift; he had no time to cross the street to get one. This place is the worst I have been. From day one when i picked up the car, i texted him and called him and let him know the brakes are making a squirmy noise, which i don't think was normal. He told me that's how the M series brakes sound, big jokes.no one take the time to talk to me talk to me or attempted to take care my issues, i guess the white man money is different from the black man, i should've never when to that place to give them my business.
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by SADELJOSEPH
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Hernandez
Apr 30, 2026 -
Braman BMW Miami responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
The service I received has always been top notch, the
staff has always been cordial and always very helpful. In the end my service has been impecable and after the service the result has always been top
staff has always been cordial and always very helpful. In the end my service has been impecable and after the service the result has always been top notch.
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by BLUEPOEMSTUDIOS1
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2026 -
Braman BMW Miami responded
We’re grateful for your kind feedback on our staff’s friendly approach and helpful support. It’s great to hear your BMW consistently departs in excellent condition. We look forward to assisting you again when you need service.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Great service overall.
The staff was professional, efficient, and very attentive to detail. My car runs perfectly now, and I really appreciated the clear communication thro
The staff was professional, efficient, and very attentive to detail. My car runs perfectly now, and I really appreciated the clear communication throughout the entire process.
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by VICTORU38
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2026 -
Braman BMW Miami responded
We’re thrilled your BMW X5 is running perfectly after our professional and efficient service. It’s rewarding to know our team’s focus on detail and clear communication made the process smooth. Thank you for sharing your experience.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
We had a very pleasant person great us and guided us to
start the process.
start the process.
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by MALIKSPINE
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Braman BMW Miami responded
Thank you for the five-star review. We’re thrilled our team greeted you warmly and guided you through the start of your BMW 330e service. We look forward to assisting you again.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Best service I have recieved so far , I know a lot of
employees their personally
employees their personally
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by salasadrian305
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Braman BMW Miami responded
We’re thrilled to hear our team delivered the best service you’ve experienced on your BMW M3. Carlos and our crew appreciate your ongoing support and the personal connection you’ve built with our staff. Thank you for sharing your kind feedback.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Best service and atencion in town.
Better than others. Especially if you are buying a new car.
Better than others. Especially if you are buying a new car.
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by YASSER646464
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Braman BMW Miami responded
It’s fantastic to hear our service and attention stood out in town. We’re honored to be your top choice when shopping for a new vehicle. We look forward to helping you again soon.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Great service they quoted me high for a window
replacement and I wasn't a fan but the service department is always great
replacement and I wasn't a fan but the service department is always great
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by HFROMM6
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Braman BMW Miami responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director