Sam Chau | Page 6

I had the absolute pleasure of working with Jay, the Internet Sales Manager, and Sterling, the Finance Associate, at Lexus Westside, and I cannot speak highly enough of their professionalism, dedication Internet Sales Manager, and Sterling, the Finance Associate, at Lexus Westside, and I cannot speak highly enough of their professionalism, dedication, and efficiency. Buying a car can often feel like a drawn-out and exhausting process, but Jay and Sterling completely redefined that experience for me. From start to finish, the purchasing process was handled with such precision and organization that the entire transaction took only about 45 minutes — truly remarkable. Jay set the tone from the beginning with his clear communication and genuine commitment to making the process smooth. He was transparent, attentive, and respectful of my time, which I greatly appreciated. Every detail was explained thoroughly yet efficiently, and he anticipated questions before I even had to ask. It was clear that he values his customers and takes pride in ensuring that they feel confident and informed throughout the process. When it came time to finalize the purchase, Sterling stepped in and carried that same level of professionalism through to the finish line. Finance is often the most time-consuming part of any car purchase, but Sterling streamlined everything perfectly. He was organized, prepared, and incredibly knowledgeable, walking me through each document with clarity while keeping the process moving quickly. Despite the short time frame, I never once felt rushed or overlooked — everything was handled with accuracy and care. What impressed me most was not just the speed of the process, but how seamless it all felt. Jay and Sterling worked as a team to ensure that there were no unnecessary delays, and their dedication to efficiency without sacrificing quality was evident. In under an hour, I was driving away in my new Lexus with complete confidence in my decision and gratitude for the experience. I wholeheartedly recommend Lexus Westside, and especially Jay and Sterling, to anyone looking for a hassle-free, professional, and truly enjoyable car-buying experience. Their level of service sets a new standard. More

by Jacobi_08 Verified Customer Verified Customer

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My salesperson was Chong Lee. She went above and beyond and is a great asset to the Lexus team. She sold us our last Lexus and we will continue to use her. However, Sam Chau in She went above and beyond and is a great asset to the Lexus team. She sold us our last Lexus and we will continue to use her. However, Sam Chau in the financing department was immensely rude to me. He is a disgrace to the Finance Department. I hope his manager takes corrective action with him. More

by skhemkac Verified Customer Verified Customer

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Westside Lexus made our purchase experience so smooth and easy! We will for sure be repeat customers. easy! We will for sure be repeat customers. More

by shannon.childress Verified Customer Verified Customer

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The best experience. Friendly and knowledgeable employees. Made our buying experience go so smoothly. Highly recommend Westside Lexus. Friendly and knowledgeable employees. Made our buying experience go so smoothly. Highly recommend Westside Lexus. More

by mla826 Verified Customer Verified Customer

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I recently bought a new vehicle from Westside Lexus and had a fantastic experience. Mike B. from Sales and Sam in the Finance Department were both knowledgeable and professional, making the entire process had a fantastic experience. Mike B. from Sales and Sam in the Finance Department were both knowledgeable and professional, making the entire process smooth and hassle-free. More

by KP Verified Customer Verified Customer

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Easy quick simple no nonsense. No add ons. Manager gave a little meant a lot. Very easy process No add ons. Manager gave a little meant a lot. Very easy process More

by Robryanrich Verified Customer Verified Customer

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Working with Alex and Brooke has been good. They were responsive and answered my questions. Brooke was extensive in helping me look at various models and test-driving. They were responsive and answered my questions. Brooke was extensive in helping me look at various models and test-driving. More

by katie_t_malone Verified Customer Verified Customer

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Alex was great, knowledgeable and personable. Made the purchase fairly easy. He’s a good salesman. Made the purchase fairly easy. He’s a good salesman. More

by danettemartin Verified Customer Verified Customer

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had such a wonderful experience with Joey Broussard and the entire team at Westside Lexus! Everyone was incredibly helpful, professional, and made the entire car-buying process seamless and enjoyable. Joey the entire team at Westside Lexus! Everyone was incredibly helpful, professional, and made the entire car-buying process seamless and enjoyable. Joey made me feel comfortable and confident every step of the way. I am absolutely obsessed with my new vehicle, and I truly look forward to continuing to do business with them in the future. Highly recommend! More

by valtmunoz Verified Customer Verified Customer

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Westside Lexus and Mike Nelson were both great and above all very patient with me while I looked for the perfect NX 350 Hybrid. Excellent Service Department as well. Sam Chau was excellent in regards to fin all very patient with me while I looked for the perfect NX 350 Hybrid. Excellent Service Department as well. Sam Chau was excellent in regards to financing. Aroon Samuel was an excellent Lexus Delivery Specialist and helped me learn all about my new vehicle. Paul Rockett has also helped me in the past with Vehicle Warranty options. Maya Strickland is who I go to with my service needs. She's always friendly and helpful. More

by armytracy Verified Customer Verified Customer

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