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12 Reviews of Sam Darwich
December 07, 2025
Formal Complaint to Toyota Dealership Service Manager To: Service Manager Juan Gonzalez(service advisor) CC: Sam Patel (626)327-1755 Sdsyal921@gmail.com Date: December 7, 2025 Subject: Manager To: Service Manager Juan Gonzalez(service advisor) CC: Sam Patel (626)327-1755 Sdsyal921@gmail.com Date: December 7, 2025 Subject: Formal Complaint Regarding Service Visit and Misdiagnosis on 12/03/2025 Toyota Sienna vin# 5TDKZ3DC3HS767869 Dear Service Manager & Juan Gonzalez(service advisor) I am writing to formally complain about the service, inspection accuracy, and subsequent misdiagnosis of my 2017 Toyota Sienna 5TDKZ3DC3HS767869 Timeline of Events and Facts 1. Initial Service: On 12/03/2025 at 12:37pm I brought my Sienna in for a standard oil change and tire rotation. The vehicle underwent a multi-point inspection. The official inspection report stated there were NO problems with the vehicle. 2. New Problem Arises: Immediately following the service specifically the tire rotation, a noticeable and concerning noise began to come from the vehicle. as I was driving at home and we only live a block away. 3. Return Visit & Diagnosis: I promptly returned the vehicle to your dealership the next morning at 8:00 AM to address the new noise. Your team diagnosed the issue as two completely failed front wheel bearings and stated this was the cause of the noise. and they told me a completely ridiculous price. They told me $2500 but they wouldn’t put it on paper. they were only giving me a verbal quote. What kind of business does that when I have documents of dropping off the vehicle picking up the vehicle and you give me a diagnosis report what we got but refused to get the coat 4. Independent Verification & True Cause: Because of the alarming diagnosis, I sought a second opinion from an independent mechanic. This mechanic immediately identified the issue not as a bearing failure, but as a direct result of the recent tire rotation. After they re-rotated the tires, the noise completely stopped. The Problem Your service department provided a negligent inspection, then misdiagnosed a sound that was demonstrably caused by the work they just performed. And are trying to hustle customers now because you have a new facility This led to: • Misdiagnosis: Claiming two major parts (wheel bearings) were "gone" when the issue was merely a consequence of the tire rotation • Wasted Time & Money: The serious diagnosis forced me to rent a vehicle due to concern over the car's safety, as I was driving up to San Francisco. That’s why we got the car serviced this incurring unnecessary rental fees. Required Resolution I expect the following actions to be taken immediately to compensate for the inconvenience and poor service: 1. Full Refund for the oil change and tire rotation service performed on 12/3/2025 and another oil change 2. Full Reimbursement for the cost of the rental car I had to secure due to your misdiagnosis. (I will provide the receipt.) 3. A written explanation of why a critical misdiagnosis of a simple tire rotation issue occurred. I expect to hear back from you directly within 24 hours to confirm how and when these actions will be completed. If this matter is not resolved satisfactorily, I will be forwarding this complaint and all associated documentation to Toyota Corporate Headquarters. Sincerely, Sam Patel (626)327-1755 Sdayal921@gmail.com 2804 E Garvey Ave S West Covina 91791 More
by sdayal921
Verified CustomerOther Employees Tagged: Hiep Dinh, Rudy Sandoval
December 05, 2025
Had an amazing experience with Temu and Pablo they both helped me find the right car for me helped me find the right car for me More
by BASKARONDAWOOD
Other Employees Tagged: Temo Lucas
November 24, 2025
Very helpful. I feel that they ask what I needed and after explaining about my light was on, they check and found a construction scew in my tire. They replaced m I feel that they ask what I needed and after explaining about my light was on, they check and found a construction scew in my tire. They replaced my tire. I didn't have an appointment for service but they took my car and fixed the problem. More
by nurseneonate
Other Employees Tagged: Hiep Dinh, Rudy Sandoval
October 30, 2025
I wouldn’t recommend this dealership to anyone, I bought a car that my sales rep carlos never thoroughly checked and had to come out of pocket 2000 on top of my down payment for the car less than a week of a car that my sales rep carlos never thoroughly checked and had to come out of pocket 2000 on top of my down payment for the car less than a week of purchase, the speakers weren’t working and there was issues with the steering wheel. They don’t know what they are doing, they are not taking ownership of there wrong doings they will leave you on read when you call them out on there misfortunes. I’m utterly disappointed, dissatisfied, and irritated. If anyone is reading this don’t waste your time and go somewhere else to purchase a car. More
by randyfurbush21
Other Employees Tagged: Hiep Dinh, Rudy Sandoval, Alex Chang, Han Gao, Joseph Baeza, Katherin Aguilar, Michael Diaz, Tony Dinh, Wally Chacra , Carlos
October 23, 2025
Friendly and nice people very professional everything was smooth and nice thank you for a wonderful customer service smooth and nice thank you for a wonderful customer service More
by SPEROSABA
Other Employees Tagged: John Masoud, Ivry Salman, Karina Jauregui
October 19, 2025
My experience was effortless and very helpful. Thank you helping me get my first car. Thank you helping me get my first car. More
by VICTOROBINE
Other Employees Tagged: Hiep Dinh, Rudy Sandoval, Joseph Baeza, Tony Dinh
October 18, 2025
Service writer William was great Price is very reasonable just don't like that I have to pay a technology fee at this dealership with other dealerships do not charge one just don't like that I have to pay a technology fee at this dealership with other dealerships do not charge one More
by TOOGABBY13
Other Employees Tagged: Hiep Dinh, Rudy Sandoval
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