Sam Garcia

Ryan Alexander was wonderful through the entire process. He is personable and was very responsive to all communications. He is the only reason we finalized our purchase. He’s a star employee at the deale He is personable and was very responsive to all communications. He is the only reason we finalized our purchase. He’s a star employee at the dealership. Now, as for Sam Garcia, a manager of some sort. He was a complete a**hole once he thought the deal was falling apart. I’ve been in management all my life and he is the sorriest excuse for a manager I think I’ve ever seen. He obviously needs work on his people skills and customer service. I’m glad we were able to do the sale with Ryan and hope he made some money. That being said, I will not be back to that dealership for another purchase with managers like that representing your brand. More

Report | Print

Had an excellent experience at Carl Black GMC. Nolan made it a very easy and smooth process. Nolan made it a very easy and smooth process. More

Report | Print

Where do I start? The dealerships advertised price online isn't the actual price? They added $2,995.00 for a "carl black" package? When I asked about it my sales per The dealerships advertised price online isn't the actual price? They added $2,995.00 for a "carl black" package? When I asked about it my sales person informed me that it was indeed on the website in fine print at the bottom but he would discount it down to $1,490.00. I did find the fine print on the website, it said the package was only $1,195.00 and that it was optional. After speaking with the sales rep again he went to his manager and said that was a mistake that only the Yukon had the $3k add on and the Sierra was less, while on the phone with the sales rep I looked up the Yukon it was also listed at only $1,195.00 and optional. At this point the sales rep had no idea what to say, the manager refused to take off the optional "carl black" package. I have bought many cars over the years and I know money needs to be made, but to mislead customers and then not removing the fees that are stated as optional on your own website is not ok. More

Report | Print

Bought five GMC vehicles from them. Good pricing, excellent sales and service. Highly recommend. Tod Baker gives his personal attention, Ryan and Sam are excellent. Good pricing, excellent sales and service. Highly recommend. Tod Baker gives his personal attention, Ryan and Sam are excellent. More

Report | Print

I have been dealing with this dealership for many years and it always impresses me with its performance. and it always impresses me with its performance. More

Report | Print

This is the my 3rd purchase from Carl Black Roswell and as before everything went well as before everything went well More

Report | Print

Nolan Knox was a great help today! He was very trustworthy and knowledgeable about all the vehicles , he helped me pick out the right vehicle for all my needs! I highly recommend Nolan He was very trustworthy and knowledgeable about all the vehicles , he helped me pick out the right vehicle for all my needs! I highly recommend Nolan Knox as your sales person. More

Report | Print

I was working with Nolan and Sam and they got me into a gorgeous Jeep Wrangler. They went above and beyond to make sure I left the dealership with what I wanted at a fair price. I highly recommend doing bu gorgeous Jeep Wrangler. They went above and beyond to make sure I left the dealership with what I wanted at a fair price. I highly recommend doing business with Carl Black. More

Report | Print

I am thankful and grateful for Mr. Cruz , Mr. Garcia and Mr. Bowsher and their vast knowledge and friendly customer service as they assisted in coaching me through the purchasing proce Cruz , Mr. Garcia and Mr. Bowsher and their vast knowledge and friendly customer service as they assisted in coaching me through the purchasing process. They truly went above and beyond the call of duty to help throughout the purchasing process - no pressure. Without a doubt, I was treated like valued customers and not just another number or sale. Thank you gentlemen for ALL of your help and assistance!! I definitely recommend Carl Black sales team (specifically Mr. Cruz, Mr. Garcia and Mr. Bowsher) to anyone looking to purchase a vehicle! More

Report | Print

Steer clear of this dealership. This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I have inquired about vehicles with intentions to buy they have raised the cost of the vehicle from the listing… not just a few hundred dollars or a grand but upwards of $8000 over what was showing on their website. I sent them a screenshot of the price they had show on their website and they said “it was never that price”. Not to mention they add in “accessories” fees on used vehicles that are completely stock and low ball you on trade in value. Ton of wasted back and forth. When we came to buy the car the second time - the dash wouldn’t work… though it had just had a “170 point certified inspection done on it.” The manager said he wasn’t going to hold it for us though until it was fixed because another customer could come buy it as is…. I even offered to place a deposit on it. Though we agreed on numbers and I had uprooted my family to drive a hour into the dealership to trade my wife’s car in I was told by the manager I needed to move forward with the purchase now before it was fixed or it could be sold by the time it was fixed and be put back on the lot… what a way to treat a customer trying to purchase an expensive vehicle from you. Edit- we have now owned this 2020 Yukon Denali xl for 6 days and the digital dash went out AGAIN. After Carl Black had advised they “fixed” it so we could move forward with the purchase. I am now out of state on family vacation and the digital dash cluster doesn’t work so we cannot see even see how much gas we have. I am having to take the car to a local gmc dealer out of state. The entire dash cluster needs to be replaced… Seems evident Carl Black didn’t want to fix the vehicle properly when the warranty was soon to run out within 2000 miles. They just wanted to sell the car, screw over their customer and had no regard in doing the right thing. SHADY. This is by far the worst dealership experience I have ever had. I hope they don’t stay in business as shady as they are. I can tell by all of the reviews most feel the same. More

Report | Print