Sam Garcia

I visited Carl Black Buick GMC in Roswell to purchase a new vehicle. The salesman was excellent — very helpful, polite, and professional. He truly did his job the right way and tried his best to help us. new vehicle. The salesman was excellent — very helpful, polite, and professional. He truly did his job the right way and tried his best to help us. Unfortunately, the experience was seriously damaged by the sales manager, possibly named Christian Wong. His attitude was rude, disrespectful, and extremely unprofessional. Instead of handling the pricing discussion as a professional business conversation, he spoke in a way that made us feel uncomfortable and not valued as customers. There was no customer service, no professionalism, and no respect shown during the interaction. I am 100% confident that the person currently making management and pricing decisions is negatively affecting this dealership’s sales and reputation. One manager’s behavior can easily drive customers away — and that is exactly what happened in our case. The sales staff was great, but management needs serious improvement. This dealership has potential, but leadership behavior like this hurts the entire business. More

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Incredibly poor follow-through, customer service, and honesty. Would never purchase a car from him... or Carl Black as a result... again honesty. Would never purchase a car from him... or Carl Black as a result... again More

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Great experience. Great atmosphere. Would 100% recommend. Love the atmosphere. I had a great salesman in Ryan. Great atmosphere. Would 100% recommend. Love the atmosphere. I had a great salesman in Ryan. More

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Had an excellent experience at Carl Black GMC. Nolan made it a very easy and smooth process. Nolan made it a very easy and smooth process. More

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Where do I start? The dealerships advertised price online isn't the actual price? They added $2,995.00 for a "carl black" package? When I asked about it my sales per The dealerships advertised price online isn't the actual price? They added $2,995.00 for a "carl black" package? When I asked about it my sales person informed me that it was indeed on the website in fine print at the bottom but he would discount it down to $1,490.00. I did find the fine print on the website, it said the package was only $1,195.00 and that it was optional. After speaking with the sales rep again he went to his manager and said that was a mistake that only the Yukon had the $3k add on and the Sierra was less, while on the phone with the sales rep I looked up the Yukon it was also listed at only $1,195.00 and optional. At this point the sales rep had no idea what to say, the manager refused to take off the optional "carl black" package. I have bought many cars over the years and I know money needs to be made, but to mislead customers and then not removing the fees that are stated as optional on your own website is not ok. More

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Bought five GMC vehicles from them. Good pricing, excellent sales and service. Highly recommend. Tod Baker gives his personal attention, Ryan and Sam are excellent. Good pricing, excellent sales and service. Highly recommend. Tod Baker gives his personal attention, Ryan and Sam are excellent. More

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I have been dealing with this dealership for many years and it always impresses me with its performance. and it always impresses me with its performance. More

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This is the my 3rd purchase from Carl Black Roswell and as before everything went well as before everything went well More

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Nolan Knox was a great help today! He was very trustworthy and knowledgeable about all the vehicles , he helped me pick out the right vehicle for all my needs! I highly recommend Nolan He was very trustworthy and knowledgeable about all the vehicles , he helped me pick out the right vehicle for all my needs! I highly recommend Nolan Knox as your sales person. More

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I was working with Nolan and Sam and they got me into a gorgeous Jeep Wrangler. They went above and beyond to make sure I left the dealership with what I wanted at a fair price. I highly recommend doing bu gorgeous Jeep Wrangler. They went above and beyond to make sure I left the dealership with what I wanted at a fair price. I highly recommend doing business with Carl Black. More

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