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Sam Gibson
Sam Gibson at Thompson Hyundai
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Sam Gibson | Page 16

Sales & Leasing Consultant

Thompson Hyundai

1000 Merritt Blvd
Baltimore, MD 21222

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4.9
258 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

27 yrs, 10 mos

Languages Spoken

English English

4.9

258 Reviews

Write a Review

258 Reviews of Sam Gibson

December 08, 2020

Dealership Rating
Employee Rating

Sam Gibson has been my salesman for many years. He is awesome and helps get you into what you want/need at a great price! No gimmicks or tricks. He looks out for you and your budget! This is my 3rd vehic More

by channyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Dec 08, 2020

Thompson Hyundai responded

We are grateful for your years of support here at Thompson Hyundai! Thanks for your high praise of Sam - he has a passion for assisting clients and is packed with knowledge. We hope to work with you again and, until then, you enjoy your new ride!

November 12, 2020

Dealership Rating
Employee Rating

Helpful tried working with me. I do think your policy on credit score needs work. Purchased a car in 2009 paid cash should have been taken into consideration. More

by PEGRAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Nov 18, 2020

Thompson Hyundai responded

Thank you for your review. Customer feedback is important to us, so if you would like to share anything further about your experience, I would be glad to take your call. Thanks again and enjoy your weekend, Rich Gordon - Sales Manager - 410-288-5700

November 03, 2020

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Employee Rating

Very positive experience. Great price, and very professional handling of all aspects of the purchase. Would recommend Thompson to anyone interested in buying a new car. More

by dgaldi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Nov 03, 2020

Thompson Hyundai responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Thompson Hyundai, and we hope that you continue to enjoy your new car!

October 29, 2020

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Employee Rating

I came in, told Sam what I wanted and what I didn’t want. He was able to meet my needs with no problems. I am a very satisfied customer. More

by Ashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 29, 2020

Thompson Hyundai responded

Ashleigh - It is great to hear that Sam was able to help you find the perfect vehicle! We appreciate your business and are wishing you many safe and happy miles! - The Thompson Hyundai team

October 29, 2020

Dealership Rating
Employee Rating

My salesman, Sam, was great. He was patient, understood what I was looking for, and was very helpful. 10/10 would recommend Sam and Thomspon Hyundai. More

by Megan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 29, 2020

Thompson Hyundai responded

Megan, thank you for the review! We are so glad you enjoyed working with Sam here at Thompson Hyundai, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

October 29, 2020

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Employee Rating

Sam is outstanding, patient, and help me set up my new truck. A true rockstar and very knowledgeable of the business. A good salesmen awesome. More

by monikkispriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 29, 2020

Thompson Hyundai responded

Thanks for the review! Same is definitely just as attentive and passionate about cars as you describe, and we'll be sure to relay your kind words to him. Thank you for choosing Thompson Hyundai, and enjoy your new truck!

October 16, 2020

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Employee Rating

Mr. Sam absolutely amazing to work with and patient with me through my decision process and finalizing the sale. He explained everything and was very avaliable for questions. Thank you so much! More

by tscott1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 16, 2020

Thompson Hyundai responded

It makes our day to hear that Sam guided you through the buying process with patient service. Thank you for trusting this purchase with Thompson Hyundai! We hope that you absolutely love it.

October 15, 2020

Dealership Rating
Employee Rating

Gary Abrams was excellent. Sam Gibson was great too. He showed my wife and I the vehicle. When we returned to purchase our vehicle, Gary made our purchase easy and stress free. Overall service from both of More

by kburkhammer76
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Abrams. 5 star rating.

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Oct 15, 2020

Thompson Hyundai responded

A big thanks to you and your wife for trusting us with your business! We are so happy to hear that Gary made it easy for you to get into your new vehicle. Our team at Thompson Hyundai really appreciates your positive feedback and we wish your family safe driving!

October 13, 2020

Dealership Rating
Employee Rating

My first experience buying a hyundai. It was a pleasurable one due to the salesman, Sam Gibson , he was very, Professional ,friendly and informative. I would recommend this facility More

by feporcella
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ussmah siddiqui

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Oct 13, 2020

Thompson Hyundai responded

Thank you for taking the time to review us! It is fantastic to hear that Sam delivered such an excellent purchase experience. Congratulations on your new vehicle, and we hope to work with you again at Thompson Hyundai!

October 12, 2020

Dealership Rating
Employee Rating

After 15+ phone calls & numerous texts, I have been unable to resolve an issue regarding Santa Fe XLE mats. Feeling conned, I am frustrated & disappointed. More

by Dawn Abels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Al McCaffrey

Helpful
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Oct 27, 2020

Thompson Hyundai responded

Dawn - This doesn't sound like the level of customer care I expect from my team, and I'd like to apologize. I want to step in here and see what I can do to help - I'll look up your contact information now, but please also feel free to give me a call when you have a moment. Thank you, Corey Weimer - Service Manager - 410-288-5700

Oct 27, 2020

Dawn Abels responded

Good Morning Corey - Thank you for your email and desire to speak with me. This past Saturday morning I again had the opportunity to speak with Al McCaffrey after receiving a check for $42 on Friday. Honestly the situation was not a matter of money, but rather I believed I was to received floor mats for all three rows of the '19 Santa Fe XL. I was willing to pay half as I came to understand floor mats are an option, though not initially told this. I was quoted $240, paid $120 in cash only to then later learn the mats, per Thompson's website, the mats were $156. This would have meant a personal payment of $78 vs. $120, so a cost differential of $42. In speaking further with Al he understood my thoughts and had the check issued. I called Saturday morning to thank him and communicate my willingness to provide further communication to Thompson Hyundai to express my appreciation for his handling of the matter. Again thank you for your follow up and I trust this offers further insight into your team's response. Kind Regards, Dawn

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