Sam Hall
Sam Hall at MINI of St Louis

Sam Hall | Page 14

Motoring Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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5.0
158 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

20 yrs, 1 mo

5.0

158 Reviews

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158 Reviews of Sam Hall

June 19, 2017

Dealership Rating
Employee Rating

Nice, easy sales experience I first worked with Mark Conn. We were looking for a used Mini and he showed us a variety of cars. Narrowed it down to one, but was taking a trip th More

by illini327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Conn, Tina Logue

June 02, 2017

Dealership Rating
Employee Rating

excellent experience I found the Mini Countryman that I wanted when I was browsing online. I contacted the dealership through chat and was contacted by a salesman. Sam w More

by mininurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary McDonnell

May 30, 2017

Dealership Rating
Employee Rating

Flawless mini experience!! I just wanted to take a minute to rate my recent experience at Mini of St. Louis. 5 stars! Smooth process from beginning to end! Sam Hall was an excel More

by stlStunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 27, 2017

Dealership Rating
Employee Rating

1st MINI Sam did a great job presenting the car to us and his follow up on questions was excellent. He was professional and courteous. We would recommend Sam a More

by Kevin and Kim Kiely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary in Finance

April 13, 2017

Dealership Rating
Employee Rating

MY FIRST BEST NEW CAR EXPERIENCE EVER Ordered my car and it showed right on time exactly how I wanted it and was delivered same day it showed up to the dealer. Outstanding crew at MINI ST. More

by Swarren17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Logue, Neil Westfall

April 11, 2017

Dealership Rating
Employee Rating

Amazing experience Sam Hall and the team at Mini are great. He was more than patient as I stood to decision on what car to drive, how to finance, and do the final walk t More

by Cobbler317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Westfall

April 05, 2017

Dealership Rating
Employee Rating

Excellent service Everyone I dealt with was great. Sam Hall was exceptionally courteous and helpful to me in choosing the right mini - I love my car. I highly recomme More

by Ann2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Westfall

March 21, 2017

Dealership Rating
Employee Rating

Disrespectful This dealership sold a preowned vehicle to us one weak ago and seemed genuinely great, but low and behold I called to ask a question this week and the More

by Convertible owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Neil Westfall

Apr 01, 2017

MINI of St Louis responded

“Convertible owner” DealerRater review response- I was sorry to hear that we did not deliver the superior customer service we are known for to you. Although you did not experience it, we have received the DealerRater top dealer award for MINI dealers nationwide for the last three years running. This award is based on customer satisfaction as shown by on-line reviews. We take customer satisfaction very seriously and take pride in treating our customers with integrity & transparency in all our interactions. Based on your review, we delivered this experience initially but failed with our follow-up. I apologize for the level of service we provided and would like to talk to you to see if there is something we can do to regain your confidence. My direct line is 314-880-8411. I have talked to Sam and Neil and given guidance on how your situation should have been handled. Neil tells me he has contacted you and also apologized. Please know that your experience is not indicative of how our dealerships normally operate. Again, I am sorry we did not meet your expectations. Best Regards, Kevin Dwyer, General Manager

Mar 22, 2017

MINI of St Louis responded

Hi, Sorry for your experience. Can you please send me your name and phone number. Also, please let me know what number you called from into the dealership and what day/time if possible. All of our calls in and out of the dealership are recorded for training and customer service purposes and we would like to review. Please let me know as we want to get this situation amicably resolved. We definitely do not do business like this. Thank you!

March 15, 2017

Dealership Rating
Employee Rating

this was my best car buying experience from start to finish I have bought a lot of cars but my experience at Mini of St. Louis was the best ever. The showroom is clean and comfortable with food and beverages av More

by jway826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Logue

March 04, 2017

Dealership Rating
Employee Rating

Excellent Sales Experience! Purchased a new Mini from Sam Hall earlier this week at Mini of St. Louis. I have bought many new cars before, but Sam remains at the top from all the More

by drladak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Westfall

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