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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 56

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
583 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs

Industry Experience

19 yrs

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

583 Reviews

Write a Review

583 Reviews of Sam Heidel

June 16, 2022

Dealership Rating
Employee Rating

Toyota of Rockwall has great customer service and really try to get you in/out quickly. More

by dizzy_me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Larry Davis, Josue Gutierrez, Cesar Martinez

Print
Jun 17, 2022

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 10, 2022

Dealership Rating
Employee Rating

The service was very good. We’re supposed to give price for Sequoia did not More

by James.kirk7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 10, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

June 09, 2022

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Employee Rating

I drove 25 miles to get a part replaced and it wasn’t delivered, so I wasted my time and gas money. Now I will need to go another time to get it replaced, because I already paid for the part More

by GOODMAN_TREVOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Jun 13, 2022

Toyota of Rockwall responded

Trevor, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 07, 2022

Dealership Rating
Employee Rating

I was impressed with the courteous reception from the service agents when I arrived. When I came to pick up my car, Sam, my service rep. advised me on recommendations for future service. More

by cnanyanwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 07, 2022

Toyota of Rockwall responded

It's great to hear that Sam and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 31, 2022

Dealership Rating
Employee Rating

Great experience. Sam in service to good care of vehicle and kept me informed about status More

by SAMGONZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 31, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 25, 2022

Dealership Rating
Employee Rating

They are very professional and courteous. There customer service is top notch. The communication with the staff is always awesome. :) More

by v.grana2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Print
May 25, 2022

v.grana2 responded

Customer Service is Always Awesome.

May 25, 2022

v.grana2 responded

:)

May 23, 2022

Dealership Rating
Employee Rating

The service was very fast. Friendly and courteous. Clean environment and comfortable chairs to wait. I highly recommend Toyota Rockwall More

by janeth GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 24, 2022

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 20, 2022

Dealership Rating
Employee Rating

Very friendly and efficient. Service needs were thoroughly and patiently explained. Very kind in every response. Great service. More

by Annaleepolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 20, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2022

Dealership Rating
Employee Rating

Excellent attention and great service, very good amenities. The place was very clean and the agents very friendly. More

by ssalazar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 10, 2022

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

April 30, 2022

Dealership Rating
Employee Rating

Nice dealership. Close to home. Friendly and humble staff. Very professional. Will come back soon. More

by sheilalucas30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Larry Davis, Josue Gutierrez, Justin Hogue, Dan Landrum, Don Maddran, Cesar Martinez, Kevin McGuire, Juan Moran

Print
May 01, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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