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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
553 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 10 mos

Industry Experience

18 yrs, 10 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

553 Reviews

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553 Reviews of Sam Heidel

June 23, 2026

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Employee Rating

The service at Toyota of Rockwall has always been great. I have been taking my car there for 10 years. Also the coffee is good. More

by cheryl3809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 23, 2026

Toyota of Rockwall responded

Thank you for trusting us with your Toyota for the past 10 years and for the kind words about our coffee. We’re delighted to have earned your loyalty and look forward to serving you again soon.

June 18, 2026

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Employee Rating

Needed an oil change. Did an oil change. Got notified of some items needing to keep an eye on for the future with no pressure to do that right away. More

by TBOWEN988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 19, 2026

Toyota of Rockwall responded

It’s great to know your Jeep Compass received a smooth oil change and that our team could point out upcoming items without any pressure. Thank you for trusting us and we’re here when your Jeep Compass needs attention again.

June 16, 2026

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Employee Rating

I’m so THANKFUL this Service Team was there for me in Real time, they are True Experts🙌🏼 Shout Out to Service Advicer Kasey B.❣️ More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 16, 2026

Toyota of Rockwall responded

We appreciate your kind words about our team’s expert service. We’re pleased your Kia Rio received immediate support and value the shout out to Kasey. Let us know whenever we can help again.

June 13, 2026

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Employee Rating

Technician was excellent- he truly cares about his work and his customers - very knowledgeable explained what was done- great experience! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 13, 2026

Toyota of Rockwall responded

It’s great to hear our technician’s expertise and clear explanations made your Toyota Corolla service a positive experience. We’re glad you felt cared for and confident in the work performed. We look forward to assisting with any future maintenance.

June 12, 2026

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Employee Rating

Easy to make an appointment and excellent service. My service appointment was great. The people are friendly and knowledgeable. More

by pattyleek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 12, 2026

Toyota of Rockwall responded

It’s great to hear scheduling was hassle-free and our team was friendly and knowledgeable. We’re glad your Toyota Corolla Cross Hybrid service went smoothly. Thank you for the five-star rating, and we look forward to helping you again.

June 09, 2026

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Came in after getting disappointed wasn't very hopeful but I'm glad to have met the wonderful staff especially Quincy who walked us through everything and the entire team for the help. More

by maureenmoki
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: QUINCY FOSTER

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Jun 10, 2026

Toyota of Rockwall responded

We’re glad Quincy and the team could guide you through every step of purchasing your used Toyota C-HR. Enjoy every moment behind the wheel and let us know if we can help in the future. Thank you for sharing your experience.

June 08, 2026

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Employee Rating

I always have a great experience at this dealership. Everyone is always friendly and helpful. I never feel pushed to do any service. More

by sandraleighroper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 08, 2026

Toyota of Rockwall responded

We’re glad your Toyota Highlander service visits leave you feeling comfortable and never pressured. It’s great to know our team stays friendly and helpful each time. We look forward to taking care of you again.

June 05, 2026

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Employee Rating

Sam was kind, helpful and straight forward. Grateful for him being honest about diagnostic charges. More

by Mattbrusca
Recommend Dealer
Yes
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Jun 05, 2026

Toyota of Rockwall responded

What a relief to hear Sam was straightforward about the diagnostic charges during your Lexus GX 470 service. We appreciate your confidence in his guidance. We look forward to helping you again.

June 03, 2026

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Employee Rating

I believe the dealership strives to take care of it's customers. They took my car in for oil change on time and did it in a timely manner. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 06, 2026

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2026

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Employee Rating

I was very pleased with the way Sam handled my situation at Rockwall Toyota.. He did everything he said he would do.. More

by carlee6064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 02, 2026

Toyota of Rockwall responded

It’s great to hear Sam took excellent care of your Lexus ES 350 and delivered on his commitments. We appreciate you trusting us with your service needs. We look forward to supporting you again.

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