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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
605 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

605 Reviews

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605 Reviews of Sam Heidel

October 28, 2026

Dealership Rating
Employee Rating

Sam is easy to talk to and makes sure I know my options and walks me through everything I appreciate his help everytime I come in ! More

by E mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Oct 28, 2026

Toyota of Rockwall responded

We're glad Sam keeps your options clear and guides you through each service visit for your Toyota RAV4. Thank you for recognizing his support and how approachable he is!

October 13, 2026

Dealership Rating
Employee Rating

Great Dealership. I travel 35mins to go service my car . Very knowledgeable and carefully take the time to explain details about your vehicle. Best agents ever! More

by erlene2976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2026

Toyota of Rockwall responded

Hearing that your 35-minute drive here is worthwhile means a lot to our service team. It’s rewarding to know our detailed explanations helped you understand your RAV4 Hybrid. Thank you for trusting our service department and for such enthusiastic praise.

October 13, 2026

Dealership Rating
Employee Rating

The staff is always professional and efficient. Great communication and updates on how the service is going. More

by omgepii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw, AMBER DIBASE

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Oct 13, 2026

Toyota of Rockwall responded

Your note about clear communication and regular updates shows how our service team prioritizes keeping you informed during your Toyota Tacoma’s service. Hearing that our staff’s professionalism and efficiency met your expectations means a lot to us.

October 09, 2026

Dealership Rating
Employee Rating

On time and the price we agreed to. My experience was wonderful!! I will use them again. More

by jbarnett12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2026

Toyota of Rockwall responded

Knowing that the service on your Toyota Tundra was on time and at the agreed price is rewarding to our service team. We’re delighted you’ll choose our dealership again.

October 07, 2026

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Employee Rating

Friendly and easy associates to talk with. Great service. My car feels brand new!!!! awesome job More

by veguz1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 07, 2026

Toyota of Rockwall responded

Knowing you found our associates friendly and easy to talk with means a lot to our team. We’re pleased our service team could make your Toyota Avalon feel like new.

October 03, 2026

Dealership Rating
Employee Rating

Great service able to recommend and fix problems found during inspection in real time. Limited weight time More

by dschauer75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 03, 2026

Toyota of Rockwall responded

Knowing that our recommendations and real-time fixes during your Toyota RAV4’s inspection met your expectations is rewarding. Hearing that your wait was minimal means a lot to our service team.

October 03, 2026

Dealership Rating
Employee Rating

No issues. Everything was fine. Thank you. No issues. Everything was fine. Thank you. Again. More

by srselectric1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Oct 03, 2026

Toyota of Rockwall responded

Thank you for the five-star rating. Knowing the service on your Toyota Prius Plug-In Hybrid went smoothly means a lot to our service team.

September 28, 2026

Dealership Rating
Employee Rating

Thank you for my pleasant visit Saturday everyone was nice And hope my next visit are nice More

by jazzysue57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Sep 28, 2026

Toyota of Rockwall responded

Thanks for visiting us last Saturday and sharing your five-star rating. We’re glad your RAV4 Hybrid service felt welcoming, and we look forward to your next visit.

September 25, 2026

Dealership Rating
Employee Rating

I was able to quickly resolve the reason for my visit and make a plan for things that were discovered and how to deal with them. Grateful for the insight and the professionalism. More

by marciacastro76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 25, 2026

Toyota of Rockwall responded

Our service team was glad to resolve your Toyota Corolla’s initial concern promptly and work with you on a clear plan for the issues discovered. Hearing you appreciated our insight and professionalism means a lot to our service team.

September 18, 2026

Dealership Rating
Employee Rating

I have escalated a concern no response from leadership. Very disappointed in my first experience. More

by weezerbeth90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: AMBER DIBASE

Print
Sep 27, 2026

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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