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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
601 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

601 Reviews

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601 Reviews of Sam Heidel

October 07, 2026

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Employee Rating

Friendly and easy associates to talk with. Great service. My car feels brand new!!!! awesome job More

by veguz1023
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Recommend Dealer
Yes
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Oct 07, 2026

Toyota of Rockwall responded

Knowing you found our associates friendly and easy to talk with means a lot to our team. We’re pleased our service team could make your Toyota Avalon feel like new.

October 03, 2026

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Employee Rating

Great service able to recommend and fix problems found during inspection in real time. Limited weight time More

by dschauer75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2026

Toyota of Rockwall responded

Knowing that our recommendations and real-time fixes during your Toyota RAV4’s inspection met your expectations is rewarding. Hearing that your wait was minimal means a lot to our service team.

October 03, 2026

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Employee Rating

No issues. Everything was fine. Thank you. No issues. Everything was fine. Thank you. Again. More

by srselectric1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Oct 03, 2026

Toyota of Rockwall responded

Thank you for the five-star rating. Knowing the service on your Toyota Prius Plug-In Hybrid went smoothly means a lot to our service team.

September 28, 2026

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Employee Rating

Thank you for my pleasant visit Saturday everyone was nice And hope my next visit are nice More

by jazzysue57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 28, 2026

Toyota of Rockwall responded

Thanks for visiting us last Saturday and sharing your five-star rating. We’re glad your RAV4 Hybrid service felt welcoming, and we look forward to your next visit.

September 25, 2026

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I was able to quickly resolve the reason for my visit and make a plan for things that were discovered and how to deal with them. Grateful for the insight and the professionalism. More

by marciacastro76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 25, 2026

Toyota of Rockwall responded

Our service team was glad to resolve your Toyota Corolla’s initial concern promptly and work with you on a clear plan for the issues discovered. Hearing you appreciated our insight and professionalism means a lot to our service team.

September 18, 2026

Dealership Rating
Employee Rating

I have escalated a concern no response from leadership. Very disappointed in my first experience. More

by weezerbeth90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: AMBER DIBASE

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Sep 27, 2026

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 13, 2026

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Employee Rating

Sam was amazing and kept me in loop during both my vehicles being serviced! Sam is was more knowledgeable than Pat Lobbs of McKinney! More

by ruben pizana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 13, 2026

Toyota of Rockwall responded

Knowing that Sam kept you in the loop and impressed you with his expertise during the service of your Toyota Tacoma Hybrid means a lot to our team. Thank you for the five-star rating.

September 13, 2026

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Employee Rating

There's very friendly individual ,customer service are on the ball ,technician are very open More

by clairmonte_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Sep 13, 2026

Toyota of Rockwall responded

Hearing that our customer service was attentive and our technicians remained transparent means a lot to our service team. We’re glad we could keep you informed during the service on your Toyota RAV4.

September 12, 2026

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Employee Rating

Sam took real good care of me. Services was fast. I was in and out in only an hour today More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 12, 2026

Toyota of Rockwall responded

We’re glad Sam could take great care of you and complete the service on your Sequoia in just an hour. Knowing the process was efficient means a lot to our service department.

September 11, 2026

Dealership Rating
Employee Rating

Service reps friendly, knowledgeable and efficient. Kept me informed throughout the service process. Wait area is comfortable and work was completed in short order. More

by lmcdanielgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Sep 12, 2026

Toyota of Rockwall responded

Your note about receiving consistent updates highlights our service team’s focus on clear communication. We’re glad the waiting area met your expectations and that we could complete the service on your Toyota 4Runner promptly.

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