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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
529 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

529 Reviews

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529 Reviews of Sam Heidel

April 15, 2026

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Employee Rating

Always top notch and professional service department! ! Used them for 14 years of service and purchasing cars. More

by JKanderson
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Recommend Dealer
Yes
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Apr 15, 2026

Toyota of Rockwall responded

Delighted our team has delivered professional service for your Highlander across these 14 years. We appreciate your loyalty and the opportunity to support both service visits and vehicle purchases. We’re here for your next service appointment or when you’re ready for your next vehicle purchase.

April 13, 2026

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Employee Rating

Intake process was thorough and cost estimates were discussed in detail so that I understood what I would be responsible for. Sam's educated guess turned out to be correct and resolved my problem. Lo More

by HUSKERKL
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Recommend Dealer
Yes
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Apr 13, 2026

Toyota of Rockwall responded

It’s great to know our thorough intake process and clear cost estimates made a difference. Sam’s spot on diagnosis of your Toyota Camry Hybrid and the communication from start to finish mean a lot. Thank you for sharing your experience with us.

April 12, 2026

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Great people to work with would recommend to any new or used buyers you are treated special More

by tj19561
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Melvin Benjamin, AMEER AL-Hadi, DYLAN CUMMINGS

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Apr 12, 2026

Toyota of Rockwall responded

It’s wonderful to hear you felt well taken care of during your new Toyota pickup purchase. We appreciate your recommendation to both new and used buyers. Enjoy your truck and thank you for your kind words!

April 11, 2026

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employees are professional, willing to help at all times. pleasant and knowledgeable of their job. More

by GLORIAOBANA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 11, 2026

Toyota of Rockwall responded

Thank you for highlighting our team’s helpful and professional service on your Toyota. Sam and Kasey are pleased their knowledge and friendliness stood out. We look forward to assisting you again.

April 08, 2026

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Great Service, quick and very efficient liked they started washing and cleaning after the service. More

by mail4mehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 08, 2026

Toyota of Rockwall responded

We’re pleased to know your Toyota RAV4 was serviced efficiently and quickly. It’s great our team could wash and clean it after the maintenance.

April 07, 2026

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I used the Toyota app for the first time to schedule the 5000 mile initial service on my 2026 Camry. The whole process couldn't have been simpler! Dropped the car off, waited in the lobby, ate a fresh from More

by SmartTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 07, 2026

Toyota of Rockwall responded

We’re delighted that using the Toyota app to book your 5000 mile service for your 2026 Camry was so simple. It’s great to know the drop off process, comfortable lobby wait, and a fresh cookie all contributed to a hassle free visit. We look forward to welcoming you back for your next maintenance.

April 06, 2026

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I have bought 5 vehicles from this dealer and had my cars serviced over 100 times because I am a rideshare driver, and they are great service people. I highly recommend them. More

by rvbdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 06, 2026

Toyota of Rockwall responded

Thank you for entrusting us with five Toyota vehicles and over 100 services for your rideshare work. We’re delighted to keep your Highlander running smoothly through every visit. Your recommendation truly motivates our service team.

April 05, 2026

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Employee Rating

From beginning to end the service was great! Everything from the sitting area to the snacks available was nice. Will return again. More

by Raveniethegenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 05, 2026

Toyota of Rockwall responded

Thanks for trusting us with your Toyota Camry’s service. We’re glad our seating area and snack selection made your visit enjoyable. We look forward to welcoming you back!

April 02, 2026

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Employee Rating

They are always quick and responsive to my questions! ! I love coming here ! It’s very easy to get to as well More

by mlrosas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 03, 2026

Toyota of Rockwall responded

Thank you for sharing your experience with us. We’re happy our team has been quick and responsive and that our location is convenient. We look forward to serving you and your Toyota again soon.

April 01, 2026

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Employee Rating

Very professional and courteous. Car was cleaner when I picked it up than when I dropped it off More

by mcurry616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2026

Toyota of Rockwall responded

Thank you for letting Sam and our team service your Toyota Camry. We’re pleased the experience was professional and that we returned it even cleaner than when you dropped it off. We look forward to helping you again.

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