Sam Mercado | Page 20

When you bring your car in for an oil change and tire rotation they are SUPPOSED to check the tire pressure. Obviously your service techs did not check my tire pressure because the dashboard has my Taho rotation they are SUPPOSED to check the tire pressure. Obviously your service techs did not check my tire pressure because the dashboard has my Tahoe at 30PSI instead of the 35 denoted on the label on my door. This is the SECOND time this has happened. Therefore I have zero confidence they are actually checking everything they are supposed to. Thankfully my lease expires soon because I will not be bringing my car back! More

by ELYSSA Verified Customer Verified Customer

Report | Print

Not at all happy with service-communication with service dept was poor and we were told that the repair was not covered under warranty..$1700. out of pocket. Dealership blaming Warranty people and Warranty dept was poor and we were told that the repair was not covered under warranty..$1700. out of pocket. Dealership blaming Warranty people and Warranty people blaming Dealership. I have been out of town but will check further into this situation. If necessary I will notify the Manufacturer. More

by REREBARONE Verified Customer Verified Customer

Report | Print

Great experience. 20 minutes for service maintenance appointment for tire rotation and oil change. And the best part was that it was covered by my warranty! appointment for tire rotation and oil change. And the best part was that it was covered by my warranty! More

by CMGFLA Verified Customer Verified Customer

Report | Print

Without an appointment, my service was completed within 30 minutes; prior appoints required my vehicle to be in service for 3-4 hours which I found interesting. -Oil Change/Air and Cabin Filter/ Tire 30 minutes; prior appoints required my vehicle to be in service for 3-4 hours which I found interesting. -Oil Change/Air and Cabin Filter/ Tire Rotation @ 28k Miles More

by JASON.NEGRON1 Verified Customer Verified Customer

Report | Print

The virtual (phone) encounters are consistently pleasant; the face to face interpersonal interactions need improvement. the face to face interpersonal interactions need improvement. More

by TMA0423 Verified Customer Verified Customer

Report | Print

The service was excellent and duration for the oil change and rotation, etc. for the vehicle was just right, great service, thank you. That’s all folks! and rotation, etc. for the vehicle was just right, great service, thank you. That’s all folks! More

by LISVAZ0725 Verified Customer Verified Customer

Report | Print

It was easy to make an appointment. My advisor knew I had a limited time and even finished my service earlier than was quoted. My service advisor was extremely easy to work with and was concerned with any pr a limited time and even finished my service earlier than was quoted. My service advisor was extremely easy to work with and was concerned with any problems or questions and made sure to answer them all and did not try rush me through the process. I would recommend them and give a 10 . More

by EGECHTMAN1948 Verified Customer Verified Customer

Report | Print

Yes, car wash was not good this time. Windows were very blurry, couldn’t see thru film left on the windows.This was not the normal car wash blurry, couldn’t see thru film left on the windows.This was not the normal car wash More

by CEEGATES Verified Customer Verified Customer

Report | Print

Your place sucks. Incompetant people , rude, arrogant and ignorant people works there. They could not fixed the problem with my car. I will never go back to this place again. A bunch of arrogant workers who ignorant people works there. They could not fixed the problem with my car. I will never go back to this place again. A bunch of arrogant workers who talks back to the customer and even argue loudly. NEvER smile. More

by REDCATMURIELHAWSON Verified Customer Verified Customer

Report | Print

Camilo was fantastic as always. He's got a knack for making a customer feel valued. Don't let him feel unrecognized for his performance. making a customer feel valued. Don't let him feel unrecognized for his performance. More

by KVANATTA Verified Customer Verified Customer

Report | Print