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Sam Mercado

Overview Reviews (213) Inventory (425)

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Sam Mercado

Sam Mercado | Page 21

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.0

213 Reviews

Overview Reviews (213) Inventory (425)

Languages Spoken

English

4.0

213 Reviews

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213 Reviews of Sam Mercado

May 22, 2021

Dealership Rating

Employee Rating

Abcdefghijklmnopqrstuvwxyz 1234567890 a b c d f g h I j k l m n o p q u r a t u v w x y zzz l m n o p q u r a t u v w x y zzz More

by MRSPOLIESTHER1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Biskup

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May 24, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience. We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 17, 2021

Dealership Rating

Employee Rating

APPOINTMENT AND WAITING TIME IS ALWAYS ACCURATE GREAT CUSTOMER SERVICE AND WILLING TO ANSWER ANY QUESTIONS, GIVE ADVICE, AND OPTIONS. #1 LOCATION RECOMMENDED GREAT JOB DAVID AND STAFF CUSTOMER SERVICE AND WILLING TO ANSWER ANY QUESTIONS, GIVE ADVICE, AND OPTIONS. #1 LOCATION RECOMMENDED GREAT JOB DAVID AND STAFF More

by THOSHAND

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Edward Mendez , David Hirsch

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May 17, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good \experience with David, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 12, 2021

Dealership Rating

Employee Rating

Prompt service but prices to high. Almost $200.00 for an oil change and tires balanced. I can’t afford those prices and most likely will not be back oil change and tires balanced. I can’t afford those prices and most likely will not be back More

by Verydisatifiedcustomer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 17, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for your review. We do use synthetic oil, that would bring the price up on that.We are sorry to lose your business. We do offer coupons through emails. Are you on file with us? That would certainly help with bringing the costs down.

May 10, 2021

Dealership Rating

Employee Rating

The only person I dealt with was the service person who took my car. They did the oil chance in a timely manner. I was supposed to see Sam, but I never did. I guess I didn't have to. took my car. They did the oil chance in a timely manner. I was supposed to see Sam, but I never did. I guess I didn't have to. More

by CLEVELANDJOY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 10, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had a good experience. We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 06, 2021

Dealership Rating

Employee Rating

My first oil change for my new car took 2 hours and i scheduled an appointment for 9:30am. It was very busy for a tuesday morning, but nevertheless, the service was good. No major complaints. :-) scheduled an appointment for 9:30am. It was very busy for a tuesday morning, but nevertheless, the service was good. No major complaints. :-) More

by A.TONGUE

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Camilo O'Campo

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May 07, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 06, 2021

Dealership Rating

Employee Rating

I am pleased with almost everything. Chris, the mechanic, always give great service on my truck. I have used him for years. Sam and Matt in service always go the extra mile. My only complaint this time was h always give great service on my truck. I have used him for years. Sam and Matt in service always go the extra mile. My only complaint this time was having to pay $800 for a labor on a $200 part. I can't be doing this all the time. Otherwise, everything was very good. More

by MCDANIEL7063

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew Gonsalves , Chris, in service

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May 07, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Mr. McDaniel, Thank you very much for your continued business over the years, we appreciate you! Additionally, I’d like to thank you for taking the time to review us on DealerRater and for giving us such a great score and review! It means so much to us when we receive positive comments from our customers about our employees, and we are glad to hear about Chris, Sam and Matt, we are very fortunate to have them all on our team!!! Please note that if there is anything we can do to help with your Chevrolet driving experience in the future. We are ALL here for you! Sorry about the high labor cost this time!! Remind Chris the next time you are here...ok? Thanks again for everything! Have a great safe day!

May 04, 2021

Dealership Rating

Employee Rating

Sam was very good very customer oriented.He took care of my situation Unlike the last time I was there I had a bad experience.thanks to Sam I’ll keep on coming..Thank you!! my situation Unlike the last time I was there I had a bad experience.thanks to Sam I’ll keep on coming..Thank you!! More

by A_VELUS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 03, 2021

Dealership Rating

Employee Rating

Mid Saturday appt. Could have easily been an all day service but ended up being quick same day pick up. Sam kept me informed every steps of the way. service but ended up being quick same day pick up. Sam kept me informed every steps of the way. More

by AHENRY8605

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

May 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 01, 2021

Dealership Rating

Employee Rating

Great job everyone ! I am very happy with everything and got me in out on time too which is nice when it’s service related - Thanks you ! got me in out on time too which is nice when it’s service related - Thanks you ! More

by MATT@RIGHTCHOICEPOOLS.COM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

May 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Matt, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

April 30, 2021

Dealership Rating

Employee Rating

Excellent customer service starting with Kuwayne contacting me with information on who to meet with and certainly Sam Mercado who is extremely kind and professional! I was in and out in an hour to contacting me with information on who to meet with and certainly Sam Mercado who is extremely kind and professional! I was in and out in an hour to have regular maintenance done. Thank you for helping me today! More

by DEBRA356J

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kuwayne Clarke, MARY GOMEZ

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May 03, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Debra, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Kuwayne and Sam, we are very happy they are on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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