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Sam Mercado

Overview Reviews (216) Inventory (547)

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Sam Mercado

Sam Mercado | Page 21

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.6

216 Reviews

Overview Reviews (216) Inventory (547)

Languages Spoken

English

4.6

216 Reviews

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216 Reviews of Sam Mercado

May 30, 2021

Dealership Rating

Employee Rating

Yes, car wash was not good this time. Windows were very blurry, couldn’t see thru film left on the windows.This was not the normal car wash blurry, couldn’t see thru film left on the windows.This was not the normal car wash More

by CEEGATES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 01, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are so sorry our car wash did not get your windows and car properly cleaned! We appreciate your business and thank you for taking the time to review us on DealerRater! Please come back when it is convenient for you and we will gladly run it through again!!

Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Hello, We are so sorry our car wash did not get your windows and car properly cleaned! We appreciate your business and thank you for taking the time to review us on DealerRater! Please come back when it is convenient for you and we will gladly run it through again!!

May 26, 2021

Dealership Rating

Employee Rating

Your place sucks. Incompetant people , rude, arrogant and ignorant people works there. They could not fixed the problem with my car. I will never go back to this place again. A bunch of arrogant workers who ignorant people works there. They could not fixed the problem with my car. I will never go back to this place again. A bunch of arrogant workers who talks back to the customer and even argue loudly. NEvER smile. More

by REDCATMURIELHAWSON

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Mariusz "MD" Danczuk, Shawn Biskup, Edward Mendez , David Hirsch, Mike forgot last name, Renee Smith, an Australian guy who did all my paper work, was transferred to another place. Should have been fired for fraud on my billing.

May 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are sorry you feel this way. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

Jun 01, 2021 -

REDCATMURIELHAWSON responded

The last car that I bought at Lou Bachtrod was a Maxda cx5 that I brought to the coconut dealer and the workers could not find the problem after many attempt s. They kept the car,which I think that it is still rotting in your lot, and sold me this chevrolet equinox who also have a problem that your people might be able to find if they keep the car for two days.. i asked for to loan me a car for these two days and the guy said no we cannot do that. Real top service and very good accomadation for a customer who bought 5 cars at lou ,s place. Yes your place sucks. I WILL TRY ANOTHER DEALER SOMEPLACE ELSE AND SEE WHAT HAPPENS, But at the end, I know that you will have to take this car back, just like the last one, and give me a new one.

May 22, 2021

Dealership Rating

Employee Rating

Camilo was fantastic as always. He's got a knack for making a customer feel valued. Don't let him feel unrecognized for his performance. making a customer feel valued. Don't let him feel unrecognized for his performance. More

by KVANATTA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 24, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Camilo, we are very fortunate to have him on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 22, 2021

Dealership Rating

Employee Rating

Abcdefghijklmnopqrstuvwxyz 1234567890 a b c d f g h I j k l m n o p q u r a t u v w x y zzz l m n o p q u r a t u v w x y zzz More

by MRSPOLIESTHER1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Biskup

May 24, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience. We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 17, 2021

Dealership Rating

Employee Rating

APPOINTMENT AND WAITING TIME IS ALWAYS ACCURATE GREAT CUSTOMER SERVICE AND WILLING TO ANSWER ANY QUESTIONS, GIVE ADVICE, AND OPTIONS. #1 LOCATION RECOMMENDED GREAT JOB DAVID AND STAFF CUSTOMER SERVICE AND WILLING TO ANSWER ANY QUESTIONS, GIVE ADVICE, AND OPTIONS. #1 LOCATION RECOMMENDED GREAT JOB DAVID AND STAFF More

by THOSHAND

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Edward Mendez , David Hirsch

May 17, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good \experience with David, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 12, 2021

Dealership Rating

Employee Rating

Prompt service but prices to high. Almost $200.00 for an oil change and tires balanced. I can’t afford those prices and most likely will not be back oil change and tires balanced. I can’t afford those prices and most likely will not be back More

by Verydisatifiedcustomer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 17, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for your review. We do use synthetic oil, that would bring the price up on that.We are sorry to lose your business. We do offer coupons through emails. Are you on file with us? That would certainly help with bringing the costs down.

May 10, 2021

Dealership Rating

Employee Rating

The only person I dealt with was the service person who took my car. They did the oil chance in a timely manner. I was supposed to see Sam, but I never did. I guess I didn't have to. took my car. They did the oil chance in a timely manner. I was supposed to see Sam, but I never did. I guess I didn't have to. More

by CLEVELANDJOY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 10, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had a good experience. We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 06, 2021

Dealership Rating

Employee Rating

My first oil change for my new car took 2 hours and i scheduled an appointment for 9:30am. It was very busy for a tuesday morning, but nevertheless, the service was good. No major complaints. :-) scheduled an appointment for 9:30am. It was very busy for a tuesday morning, but nevertheless, the service was good. No major complaints. :-) More

by A.TONGUE

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Camilo O'Campo

May 07, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

May 06, 2021

Dealership Rating

Employee Rating

I am pleased with almost everything. Chris, the mechanic, always give great service on my truck. I have used him for years. Sam and Matt in service always go the extra mile. My only complaint this time was h always give great service on my truck. I have used him for years. Sam and Matt in service always go the extra mile. My only complaint this time was having to pay $800 for a labor on a $200 part. I can't be doing this all the time. Otherwise, everything was very good. More

by MCDANIEL7063

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew Gonsalves , Chris, in service

May 07, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Mr. McDaniel, Thank you very much for your continued business over the years, we appreciate you! Additionally, I’d like to thank you for taking the time to review us on DealerRater and for giving us such a great score and review! It means so much to us when we receive positive comments from our customers about our employees, and we are glad to hear about Chris, Sam and Matt, we are very fortunate to have them all on our team!!! Please note that if there is anything we can do to help with your Chevrolet driving experience in the future. We are ALL here for you! Sorry about the high labor cost this time!! Remind Chris the next time you are here...ok? Thanks again for everything! Have a great safe day!

May 04, 2021

Dealership Rating

Employee Rating

Sam was very good very customer oriented.He took care of my situation Unlike the last time I was there I had a bad experience.thanks to Sam I’ll keep on coming..Thank you!! my situation Unlike the last time I was there I had a bad experience.thanks to Sam I’ll keep on coming..Thank you!! More

by A_VELUS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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