Sam Nuno | Page 11

I took my car for usual oil change. I was recommended to change the break fuild, rotors and break pads. We declined as the car was already seen checked for these prior to taking it for I was recommended to change the break fuild, rotors and break pads. We declined as the car was already seen checked for these prior to taking it for a simple oil change. Car was picked up, as we drive off the break almost gave out almost casusing an accident. We take it to another location for inspection and left side of the break pads were 6 millimeters and right side were 2 millimeters. I was informed it was very uneven and right side did not match the left side at all and looked like it was switched. I was advise it was impossible that this happens. This was reported to the Bureau. At first we thought break fuild was tempered with just just driving but when we took it for inspection it wasn’t that. They said break fuild was prefect the pads were switched and impossible a car can have this for a while and our car not experiencing lose breaks. They said this was just changed. This is human life’s they are missing with just to get a commission The temper with vehicles. Robin was the services advisor. I called to speak to Sam the manager! He was very unprofessional did not allow me to speak I needed to remind him to allow me to explain before he tried to educate me about this department. I am beyond appalled on what happened I will be pursuing legal action And contacting corporate. More

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Sam has the best customer service skills that I’ve experienced at a dealership. Our visit was exemplary and the bathrooms were clean. Big thanks to Sam for being so kind! experienced at a dealership. Our visit was exemplary and the bathrooms were clean. Big thanks to Sam for being so kind! More

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Excellent and fast service. Sam was honest and understanding of what I needed for my vehicle, as well as did a great job explaining why I need what I need. Sam was honest and understanding of what I needed for my vehicle, as well as did a great job explaining why I need what I need. More

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Sam is amazing. I’m glad he came from raceway I couldn’t be happier thank you I’m glad he came from raceway I couldn’t be happier thank you More

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