Sam Piccolo | Page 8

Jennifer was very responsive to our correspondences, both by email and telephone. The weather and traffic were terrible, yet by time I arrived for the testdrive, she had the intended vehicle already warming by email and telephone. The weather and traffic were terrible, yet by time I arrived for the testdrive, she had the intended vehicle already warming up outside...snow brushed and ready to go! No wasted time. I was especially grateful, because the drive down took twice the normal time due to the inclement conditions. The information she purveyed was accurate and exactly what I had requested. Additionally, all other personell were polite and attentive. Will feel welcome when returning for service, etc. Thanks! More

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My wife and I were extremely satisfied with our experience at Kenny Ross. Our original intention was only to test drive a Rav4, but we found the perfect vehicle and drove it home that day. Both R experience at Kenny Ross. Our original intention was only to test drive a Rav4, but we found the perfect vehicle and drove it home that day. Both Ray Saloom, our salesman, and Sam Piccolo (Sales Manager) worked with us to complete the sale - offering a good "deal" on the Rav4, and an excellent trade in value for our vehicle. Ray was very thorough with his explanations of the car during our test drive, especially the electronics. He was very patient and answered all of our questions. We would highly recommend Ray and the Kenny Ross dealership staff to our family and friends. Gene Jones More

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VERY GOOD experience at this dealership! We felt comfortable negotiating a fair price. We walked away with a beautiful Prius V. TY to Bob McClain, he was VERY helpful! comfortable negotiating a fair price. We walked away with a beautiful Prius V. TY to Bob McClain, he was VERY helpful! More

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My family and I had the worst buying experience of our lives at Kenny Ross Toyota in Moon township. The problems started when we asked Sam Piccolo to match a quote from another Toyota dealer. Sam took e lives at Kenny Ross Toyota in Moon township. The problems started when we asked Sam Piccolo to match a quote from another Toyota dealer. Sam took exception to our negotiation and said Kenny Ross Toyota would not match the lower price or improve the current bid offer. He went to great lengths to emphasize that "he can sell that car for more" and "not selling the car would not impact his ealership's monthly results." Although Kenny Ross Toyota's price was higher, we made a conscience decision to purchase a Highlander based on the availability of the Blizzard Pearl Model with limited miles. On Friday at 12:00, we requested to pick the vehicle up the following day at 10:00am. The Sales Rep, Jennifer Campbell requested that we arrive prior to 10AM as she had other sales appointments scheduled for 10AM. We arrived at 9:30. The car's body side moldings were not installed. If the car wasn't going to be ready, we would have appreciated a telephone call to schedule the pick up later in the day. Since we had scheduled to return our rental car, we asked for a ride back from the airport following our dropping it off. The hope was to allow us to meet our commitment and not to sit around on a Saturday morning waiting for the Shop to install the parts. Ms. Campbell informed us that a pick up at the airport was not possible due to the Kenny Ross being short handed. Ms Campbell said "they would try their best to install the parts" or we could bring the vehicle back for the installation on another day. As my husband and I discussed our alternatives, Sam Picollo joined the conversation pointing his fingers at our faces saying, "You're not happy and so I don't want to sell you the car!" We immediately asked for Sam's boss, Sales Manager David Baselj, who came out and said he heard what was going on and doesn't want to sell us the car because, "we are not going to be happy and we will give he and his team a bad survey result, which will cut his and his worker's bonuses, so we should leave." The Sales Manager actually seemed to revel in proclaiming, "Return their deposit!!!" It was quite embarrassing! We asked other customers sitting near us if they had ever seem anything like this situation, they sat there with shocked face's and nodded "no". As surreal as it sounds, that's what happened. My advice is to avoid the Kenny Ross dealership, there are plenty of other high quality Toyota dealerships in the area. We went to Baierl Toyota in Cranberry and had a wonderful experience with their courteous and friendly staff. In the end, we added a remote starter and bought an extended service agreement. Buying a car should be a fun experience and since you're spending thousands of dollars, you deserve a dealership that will respect you and appreciate you and your hard earned money. In our experience, KENNY ROSS TOYOTA SCION DOES NOT APPRECIATE ITS CUSTOMERS. More

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We had a very good experience at this dealership. I would recommend them to anyone looking to purchase a car. Excellent staff and great deal. would recommend them to anyone looking to purchase a car. Excellent staff and great deal. More

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My 22 year old son, a recent college graduate, just purchased a 2012 Corolla from Kenny Ross Toyota. This is the fourth Toyota purchased by our family from this location in the past ten years. Our sa purchased a 2012 Corolla from Kenny Ross Toyota. This is the fourth Toyota purchased by our family from this location in the past ten years. Our salesman Rich "Coach" Kohar was very helpful and knowledgeable. The general manager Dave Baselj personally called us about the special Memorial Day offers from Toyota and took time to answer our questions. Sam Piccolo, the sales manager located the car we wanted for us and gave us a no hassle deal. We would like to acknowledge Justin Flook the business manager for his patience while signing the necessary papers and Bob Marchionda, the customer relations manager who knows me by name and always welcomes me. Last but not least, I would like to thank the service department for all that they do for me when I bring my vehicles in for service especially Nick and Todd, the service consultants and Tim and Matt, the mechanics that I always request. Great team work! Thanks. More

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I've been buying my cars from Kenny Ross for a numbere of years. All of the people I've choosin above are like family, that's the way I've been treated. We currently own 2 Rav4 and 2 Corollas. They got out o years. All of the people I've choosin above are like family, that's the way I've been treated. We currently own 2 Rav4 and 2 Corollas. They got out of their way to make your experience a pleasant one. From the sales manager to the service deparment. THANKS ALOT, MR. James Ross More

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Overall, on a scale of1 to 10....I must give my experience with Ron and Sam to be an excellent one. They were extremely helpful, willing to help us make our decision to buy the Tacoma, and made th experience with Ron and Sam to be an excellent one. They were extremely helpful, willing to help us make our decision to buy the Tacoma, and made the entire experience A very good one! We were well satisfied! More

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The people at Kenny Ross Toyota in Moon Township give the BEST customer service, by far, of any car dealer experience that I have had ever! We all know that it is the extras that make the difference and tha BEST customer service, by far, of any car dealer experience that I have had ever! We all know that it is the extras that make the difference and that is why I gave such a high rating, because I felt that they gave me extra care, they went above and beyond to make me a happy customer. And it also helps that I love my new Corolla! Thanks for the very pleasant experience! More

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The employees were very courteous and helpful. The showroom was very clean and all the employees there were helpful. I had called previous to stopping in, due to the fact that I live over 100 miles fr showroom was very clean and all the employees there were helpful. I had called previous to stopping in, due to the fact that I live over 100 miles from the dealership. The new vehicle was exactly as described on the phone and they were able to work with me on my trade and on getting the best possible interest rate on the loan. More

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