Sam Raabe | Page 11

I purchased a pre-owned Hyundai Tiburon from Brandon Honda and then a month later had some transmission issues with the car. And even though I signed an "as-is" contract, the dealership went out of the Honda and then a month later had some transmission issues with the car. And even though I signed an "as-is" contract, the dealership went out of their way to correct the issue. This tells me one thing - they care about people, not profits. I highly recommend Brandon Honda for their superior service and standards of practice. I lived in New York and when I moved to Florida and looked for a vehicle, I realized very quickly that in the Tampa area all these car lots are usually flooded with scam artists selling any vehicle that starts, stops, and steers because there is no inspection in Florida. But the staff at Brandon Honda actually care, which to me was rare. I am very pleased I bought my car from them. More

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My experience with Brandon Honda was amazing! I came in very concerned & stressed about my older Honda Accord & lots of issues! Alex Veal, my sales manager, patiently helped me through the process of dec very concerned & stressed about my older Honda Accord & lots of issues! Alex Veal, my sales manager, patiently helped me through the process of deciding to trade in my car for a new Honda Civic. All of the Brandon Honda employees that worked with me on my new Honda purchase were so friendly, helpful and provided me with all the vehicle information I needed to comfortably buy the new Civic, which is perfect for my needs. Sam & Ferris provided excellent financing assistance! They were very patient in working out a financial package which worked well for my income and my concerns over the monthly payment. They worked out a very competitive price & kept me within my budget. Jorge went through everything needed to complete my transaction & answered all of my questions completely. I will highly recomend the Brandon Honda team anytime and return to this dealer to purchase another vehicle as well as my future service on the new car. I am so happy with my new Civic and so impressed with the Brandon Honda team! Thank you all. Myra Hixon More

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The dealership and specially Hassan Slim too really good care of us. We got a great deal and exactly what we wanted. We will keep coming back to this dealership for years to come. Thank you to all the team care of us. We got a great deal and exactly what we wanted. We will keep coming back to this dealership for years to come. Thank you to all the team for such professional and caring work! More

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I would not recommend the dealership with the exception of the service department (Damon); however, Jovino Castro promised (to our face) that we would not have to pay for a new back window since the defros of the service department (Damon); however, Jovino Castro promised (to our face) that we would not have to pay for a new back window since the defroster was cut. Did that happen? No. I have had to pay for a new window myself after Jovino said he "never said that." We do not recommend Mr. Castro for your next sales purchase. More

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Our experience with Mr.Tony Lara was very pleasant and informative,he was not a pushy salesman he allowed us our time to make our decision and answered all of our questions and when we had an issue with informative,he was not a pushy salesman he allowed us our time to make our decision and answered all of our questions and when we had an issue with finance inmmediatly he arranged for us to meet with the General manager who treated us with the outmost respect and took care of everything for us. Our experience with Brandon Honda was very satisfactoty and we will recommend Brandon Honda to our friends and family. More

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I am so thankful for Brian Doyle and Manager Sam Raabe working a great deal for me. I am very impressed with the whole experience and would reccommend this dealer to my friends and family. JBenthal Tamp working a great deal for me. I am very impressed with the whole experience and would reccommend this dealer to my friends and family. JBenthal Tampa More

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The Brandon Honda employees that worked with me in my new vehicle purchase, a 2012 Hond Accord SE, were very friendly and provided me with all the vehicle information I needed to select a vehicle, which was vehicle purchase, a 2012 Hond Accord SE, were very friendly and provided me with all the vehicle information I needed to select a vehicle, which was perfect for my needs. They were very patient in working out a financial package which worked out for my income. They gave me a price which I was not able to find in other Honda dealers I had visited. I would definetly highly recomend and return to this dealer to purchase another vehicle. I am very happy with my purchase. :-)) Thank You, Mr.Mejia More

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I bought a new Honda Civic on June 30th from a salesperson who is no longer with the company. He gave inaccurate information regarding the incentives and features of the car I bought. After bringi salesperson who is no longer with the company. He gave inaccurate information regarding the incentives and features of the car I bought. After bringing the car home and realizing it didn't come with what he said were features, I contacted the dealership and spoke with Sam Raabe. I went in and met with him regarding the issues and he apologized for the incorrect information, made concessions for the misinformation I was given and impressed me with his desire make my car buying experience a positive one. Thank you Sam for the excellent customer service I received. Five weeks after buying the car, we had an accident that caused extensive damage. I had the car towed to Nufinish and due to issues with availability of parts needed from Honda, was told after two weeks that it would be another few weeks before I could expect to have my car repaired. I contacted Brandon Honda to see if there was anything they could do to help. Sean Visconte and Tim Eldredge came to my rescue. They arranged to get the parts from another vehicle to repair my car, hand delivered them to Nufinish and getting my car returned to me quickly. Their hard work and dedication to a customer kept me from having to run over the 30 days of a rental car covered by my insurance and allowed me to have my car back in time to take my much needed vacation - a 1500 mile trip to visit my grandson. These wonderful guys are a great asset to Brandon Honda - thank you all for everything you did! More

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This was by far the best car buying experience we have ever experienced.  Our salesman Shawn Yang and the general sales manager Sam Raabe were both professional and customer focused.  I have worked have ever experienced.  Our salesman Shawn Yang and the general sales manager Sam Raabe were both professional and customer focused.  I have worked in a customer service position for the past 20 years and currently hold a supervisory position.  I realize how important focusing on providing customers with an excellent experience is.  From the moment I set foot on the Brandon Honda property, that is exactly what happened.  I couldn't stand around for more than 5 minutes at a time without being asked if someone was helping me.   Shawn and Sam honored my buying service quote instantly with their low price guarantee as well as their 3 day exchange policy.  We took a Pilot home only to decide we needed to change over to the Odyssey.  Shawn returned calls when promised and kept us informed and in the loop from beginning to end.  We could not be happier with the service we received and our new vehicle.  Shawn and Sam have a laser focus on making sure they are providing for the needs of their customers and made us feel valued through the entire process.  Because of them, Brandon Honda has earned our long term business and we will refer all of our friends and relatives.  I especially want to call out Shawn Yang who made what is usually such a negative experience into something actually enjoyable.  He has a modest personality and caring attitude which is rare in today's business world especially at an auto dealership.  If you want to have a great experience on your next auto purchase, come to Brandon Honda and ask for Shawn Yang! More

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Don my salesman was AWESOME- he did everything and anything to get the sale done! He answered everyone of my emails and phone calls. When he said he was going to call me back.....he did...that is VERY anything to get the sale done! He answered everyone of my emails and phone calls. When he said he was going to call me back.....he did...that is VERY important to me. Chris and Sam........AWESOME to deal with too! VERY friendly and they got it done! The 3 people I dealt with at Brandon Honda had the "whatever it takes to get the deal done" and they meant it! There were no "surprises" when signed the paperwork....like "other" dealerships! They meant what they said and they said what they meant! I will refer this Dealership and Don, Chris and Sam over and over again! :) More

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