Sam Raabe | Page 10

This was by far the best car buying experience we have ever experienced.  Our salesman Shawn Yang and the general sales manager Sam Raabe were both professional and customer focused.  I have worked have ever experienced.  Our salesman Shawn Yang and the general sales manager Sam Raabe were both professional and customer focused.  I have worked in a customer service position for the past 20 years and currently hold a supervisory position.  I realize how important focusing on providing customers with an excellent experience is.  From the moment I set foot on the Brandon Honda property, that is exactly what happened.  I couldn't stand around for more than 5 minutes at a time without being asked if someone was helping me.   Shawn and Sam honored my buying service quote instantly with their low price guarantee as well as their 3 day exchange policy.  We took a Pilot home only to decide we needed to change over to the Odyssey.  Shawn returned calls when promised and kept us informed and in the loop from beginning to end.  We could not be happier with the service we received and our new vehicle.  Shawn and Sam have a laser focus on making sure they are providing for the needs of their customers and made us feel valued through the entire process.  Because of them, Brandon Honda has earned our long term business and we will refer all of our friends and relatives.  I especially want to call out Shawn Yang who made what is usually such a negative experience into something actually enjoyable.  He has a modest personality and caring attitude which is rare in today's business world especially at an auto dealership.  If you want to have a great experience on your next auto purchase, come to Brandon Honda and ask for Shawn Yang! More

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Don my salesman was AWESOME- he did everything and anything to get the sale done! He answered everyone of my emails and phone calls. When he said he was going to call me back.....he did...that is VERY anything to get the sale done! He answered everyone of my emails and phone calls. When he said he was going to call me back.....he did...that is VERY important to me. Chris and Sam........AWESOME to deal with too! VERY friendly and they got it done! The 3 people I dealt with at Brandon Honda had the "whatever it takes to get the deal done" and they meant it! There were no "surprises" when signed the paperwork....like "other" dealerships! They meant what they said and they said what they meant! I will refer this Dealership and Don, Chris and Sam over and over again! :) More

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We arrived at the dealer before they opened and got the chance to meet Tony as he was walking into a morning meeting. He was very professional and just wanted us to take our time and find the right car for chance to meet Tony as he was walking into a morning meeting. He was very professional and just wanted us to take our time and find the right car for our needs. Sam made us feel "special" by stopping by and telling Tony to skip the morning meeting and that us being there was way more important and he would update Tony later. We test drove a couple cars before going with the Accord and love the car! Tony was very helpful and made the car shopping experience fun (Great test drives). Financing was quick and gave us options that fit our needs. This is the 2nd car we have bought from Brandon Honda and will continue to be loyal customers as long as people like Tony and Sam work there. More

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Originally my husband and I walked in to buy his leased Honda and we ended up walking out with a new one :) While we never intended to buy a new Accord, we never felt pressure or rushed. Sam and To Honda and we ended up walking out with a new one :) While we never intended to buy a new Accord, we never felt pressure or rushed. Sam and Tony were both an absolute pleasure to work with! They were incredibly helpful, knowledgable, patient and friendly. They made our choice an easy one and we walked out very satisfied in our decision and with a smile on our face thanks to those two!!! While it's never a short process, they made it enjoyable. Sam and Tony took the time to get to know us, found ways to relate and we truly had great conversations :) We thank them both for all their help!!! More

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Everyone has been fantastic. This has been the best sales experience with buying a car so far. I've owned cars from other dealers and it was always very robotic. Dris and Jennifer provided us with phenomenal experience with buying a car so far. I've owned cars from other dealers and it was always very robotic. Dris and Jennifer provided us with phenomenal customer service, as well as Sam. Very smooth buying experience. I definitely recommend this dealership to all friends and family. More

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These people were very friendly and honest with me. I needed a car quickly, so they were willing to stay with me until 1 A.M. to close the deal. Throughout the entire experience everyone was very nice. E needed a car quickly, so they were willing to stay with me until 1 A.M. to close the deal. Throughout the entire experience everyone was very nice. Excellent customer service! More

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After having had a horrible experience at Hondaland in Tampa, I was looking for someplace else to have my new 2011 CRV-EXL serviced besides there... Hondaland had lied to me and my husband to sell us our Tampa, I was looking for someplace else to have my new 2011 CRV-EXL serviced besides there... Hondaland had lied to me and my husband to sell us our new 2011 CRV instead of a 2012 in October 2011 by telling us that there was NO difference except a few cosmetic changes between the 2011 and 2012 so we should take the lease deal on the 2011 instead of waiting for a 2012. They said they were not on the lot yet. Just a month or so later Hondaland sent us one of their mass mailings about how dramatically changed the new 2012 CRV was from the 2011 with now standard fog lights, backup camera and econo mode engine features along with other upgrades.. plus.. the lease payment was much less now for the same car, and at other Honda dealerships we received mailers indicating even less payments and no down payment required.. we had put $2K down and were paying well over $100 from what they were advertising! We were disgusted and let them know the answer basically was "uhh"... or in effect so what... So we went to Brandon Honda, they had sent a Memorial Day flyer out with great prices on the 2012's. My mother and I had gone there to "check them out" earlier and Grant Hocking had spent well over an hour with us graciously looking at the various models and explaining all the features on them with a great easy going no pressure attitude. Although my mother and I had told him we were just window shopping he was extremely helpful and went out of his way to take all the time we needed to show us around. So now several weeks later we had come down again since I wanted my husband to go with me to see what he thought of the new 2012 Honda Crosstour that I had seen then. He was sold and their great sales manager Sam and then Finance Rich and Hassain were so easy to work with and gave us a screaming deal on our new lease of the 2012 Crosstour! We are happy to have found these folks and want to let anyone else out there to give them a try and see how different this dealership is! Go see Grant and enjoy the day. More

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Having a career in customer service it is important to me that I receive the best in customer service. Brandon Honda gave me that. Tony Montesano was all about customer service and satisfaction. No pressu that I receive the best in customer service. Brandon Honda gave me that. Tony Montesano was all about customer service and satisfaction. No pressure, not pushy, not over agressive. Sam worked the numbers that put us in a new Pilot. Hassan did the paperwork and did it with ease. I would HIGHLY recommend Brandon Honda and Tony as your sales consultant. (Get Sam to work his magic) It was a very good experience. More

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Brandon Honda was my first stop, I had seen their ad in The Tampa Tribune and decided to go to Brandon to car shop, I ended up buying a new Honda Accord! I had not even planned on buying a car yester The Tampa Tribune and decided to go to Brandon to car shop, I ended up buying a new Honda Accord! I had not even planned on buying a car yesterday. I was dreading doing the shopping and having to deal with sales people but it was a great experience they made it pleasurable. I'm very impressed that the service dept is open on Sunday's. I would highly recommend Brandon Honda, Accord was my 1st choice and I'm so glad I could get it-also they gave me a GREAT price on my trade in More

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Tim, Tony, and Sam were very nice to work with. Tony greeted us as soon as we arrived and offered his help. After I described what I was looking for, Tim joined also joined us because Tony was new and greeted us as soon as we arrived and offered his help. After I described what I was looking for, Tim joined also joined us because Tony was new and he was helping him. We test drove a Pilot and then a CR-V and we wound up buying the CR-V because that made the most sense for our budget. Sam helped us by coming up with a number I could be happy with as a payment. I originally thought I wanted to lease but due to our trade in, interest rates, etc., he told me it would actually be better for me to buy versus lease. I had never thought of that as an option so I was really happy he came up with it. It made me feel much better about the deal. Throughout the whole process, everyone was really nice, not pushy, and seemed to genuinely want to help me. I was very happy to be Tony's "first sale". I would definitely recommend Brandon Honda to anyone who was in the market to buy a car. Thanks! Debbie Roller More

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