Sam Shtern | Page 20

Excellent service I have always received excellent service at Kings Infiniti. I just leased my 4th SUV (7th vehicle) from Kings Infiniti. I have dealt with Buddy Naipau I have always received excellent service at Kings Infiniti. I just leased my 4th SUV (7th vehicle) from Kings Infiniti. I have dealt with Buddy Naipaul over the last 18 years ( once with Roman Zelter) and the leasing/buying process has always been very seamless and transparent with a no pressure attitude. Sam Shtern was also very professional and straight forward and very helpful during the completion of the leasing process. On the service side, I have always received superb service from John Russo and is always accommodating in addressed my issues, even when I don't have an appointment. Thank you Kings Inifiniti More

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Amazing Great service. Everyone is wonderful and Maria is so helpful, professional, friendly and got me into my car quickly. I will absolutely recommend Kon Great service. Everyone is wonderful and Maria is so helpful, professional, friendly and got me into my car quickly. I will absolutely recommend Kong’s Infiniti as well as Maria to everyone. More

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Great Excellent costumer service, great people, very helpful staff., I’ll recommend this dealer to any body. Love the way the try to work with you and how t Excellent costumer service, great people, very helpful staff., I’ll recommend this dealer to any body. Love the way the try to work with you and how they try to work with you budget Two thumbs up More

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Wonderful Experiemce. It was a pleasure working with Buddy. This was my second car lease with him and he made everything easy and quick. I would Certainly recommend him to It was a pleasure working with Buddy. This was my second car lease with him and he made everything easy and quick. I would Certainly recommend him to all my friends in the market for a new lease. More

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Amazing service This dealership was by far the best I’ve encountered. They accommodated to my needs and did an amazing job helping me find the perfect car for me. This dealership was by far the best I’ve encountered. They accommodated to my needs and did an amazing job helping me find the perfect car for me. More

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Perfection Kings Infiniti is and always will be my go to for my cars! After poor experiences at other dealerships, I had lost faith in car buying until I met Mar Kings Infiniti is and always will be my go to for my cars! After poor experiences at other dealerships, I had lost faith in car buying until I met Maria at Kings. She and the staff there are always honest and give us the best prices in town! Thank you all and we will see you in 3 years! More

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Second lease with Maria Simply put, I would never use anyone else but Maria from Kings. She is beyond helpful and always so professional and polite. Gives us the best deals a Simply put, I would never use anyone else but Maria from Kings. She is beyond helpful and always so professional and polite. Gives us the best deals always! I refer all of my family and friends to Kings. We will be back when our new lease is done! More

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Best sales person ever Maria from Kings has been my sales rep for years now! We love her and her service. She gives us her 100%! Guaranteed wonderful experience! We will be Maria from Kings has been my sales rep for years now! We love her and her service. She gives us her 100%! Guaranteed wonderful experience! We will be back and refer all our family and friends! More

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2nd car with Kings Infiniti This is my second time leasing with Maria from Kings Infiniti. She always goes above and beyond to get me the best deals on my cars! I will always use This is my second time leasing with Maria from Kings Infiniti. She always goes above and beyond to get me the best deals on my cars! I will always use them for my car. Highly recommend More

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Mediocre Customer Service Experience My first time in this dealership the receptionist was very kind and friendly. She called for a salesperson to come to the showroom and help us with ch My first time in this dealership the receptionist was very kind and friendly. She called for a salesperson to come to the showroom and help us with choosing a vehicle. We were in the beginning stage of finding a new car and wanted to know all the information we could about the Infiniti SUVs. The salesperson that came to help us was helpful, but I think he could have been more helpful. He showed us the two SUVs we inquired about, but When we asked about pricing he kept giving us approximate pricing. I said can we sit down and figure out what the cost of a lease would be with a trade in and some better prices like the salesperson at the Lexus dealership had done for us, he still insisted on giving the average prices. He claimed he had no books on the vehicles so we could go home and look at the packages. We left and felt that the customer service could have been better but we did like the car. After pondering about it for a week, we returned to Infiniti hoping to get a different salesperson and a better visit this time since we knew this was the car we wanted. When the reception called for a salesperson to come to the floor, lo and behold we ended up with the same salesman. We were a little disappointed, but he was in a better mood this time. He sat us down and gave us exact pricing as we wanted him to do the first time. This encounter was better but I wonder if it was because now he knew we were serious about purchasing. That should not be the case. We should have gotten the same treatment whether we were potential customers or guaranteed customers. The dealership had no coffee machine like the others we visited and the staff was not very friendly they all stayed in their office barely looking engaging. Also they didn’t give us a day to come back and test drive since it was raining when we were there. We never met the financial manager or anyone but our salesman. We wanted a blue color for our car, but they claim they couldn’t find it unless we wanted to pay for more packages. That was unclear to us and the more questions we asked the more confused we got and just settled for our second choice which was a silver. Just think the experience could have been better as we have been to a few other dealerships and the customer service was much better. More

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