Sam Vanderslice | Page 17

This is the 4th vehicle I have purchased from Southern Dodge in Norfolk. Unfortunately, the customer service has steadily declined over the last few years Dodge in Norfolk. Unfortunately, the customer service has steadily declined over the last few years More

by WOODKARI Verified Customer Verified Customer

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I had my Oil Change on 11/25/2024 and the Change oil light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blow light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blown me Engine? Would I be getting a new Jeep due to your error. There is always something with this Dealership. More

by NONE23 Verified Customer Verified Customer

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The only thing wrong either the service is your online chat and the fact thst i could not get through to a live person on your service number. It rings and tells you to leave a message but no one calls ba chat and the fact thst i could not get through to a live person on your service number. It rings and tells you to leave a message but no one calls back. More

by Chris zobel Verified Customer Verified Customer

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Very courteous staff I was only there for less than an hour and everything was completed The lounge was clean and bright I was able to take care of my business in comfort They were attentive to what w hour and everything was completed The lounge was clean and bright I was able to take care of my business in comfort They were attentive to what was going on I am very happy with the service I got and look forward to future visits More

by ncohen0 Verified Customer Verified Customer

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The service was excellent. Turnaround time was great. Every associate was very helpful and nice. Turnaround time was great. Every associate was very helpful and nice. More

by mso2127 Verified Customer Verified Customer

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Took my car in, $4300 later. I get a car with no coolant & a part not connected. Went back in & was told my AC isn’t working. When it was when it went in. So went ahead & fixed t I get a car with no coolant & a part not connected. Went back in & was told my AC isn’t working. When it was when it went in. So went ahead & fixed the issue only to get my car back again with no coolant . & my seat system wasn’t plugged in , I had to do that myself at home . 8 days away from it being a month in the shop. Katie did however acknowledge all of this & did everything to make it right . However please in the future make sure all fluids , connectors are all okay . This couldn’t been bad , as I had smelled my vehicle burning . More

by m997mariaramirez Verified Customer Verified Customer

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Professional, clean and efficient. The waiting area was convenient and the upgrade to it has a nice ambiance. The waiting area was convenient and the upgrade to it has a nice ambiance. More

by rosie Verified Customer Verified Customer

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The personal that I interacted with were very courteous and professional and answered all my questions with a smile and professional and answered all my questions with a smile More

by PAULPATTY08 Verified Customer Verified Customer

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I wanted to commend Jeep for the exceptional handling of the recall process for my Jeep 4xe. From start to finish, the experience was seamless and stress-free. The communication regarding the recall was cle the recall process for my Jeep 4xe. From start to finish, the experience was seamless and stress-free. The communication regarding the recall was clear, detailed, and timely, ensuring I fully understood the steps I needed to take. Scheduling the service was straightforward, and the dealership staff were professional and accommodating. The technicians demonstrated great expertise, completing the required repairs efficiently and thoroughly. They took the time to explain the updates made, which reassured me of the vehicle's safety and performance going forward. More

by joesweeting Verified Customer Verified Customer

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Rude and sparky with every question I asked. Refused to look up and confirm information when my "chart" had conflicting and missing info. Was pushed aside and forced to pay out of pocket for s Refused to look up and confirm information when my "chart" had conflicting and missing info. Was pushed aside and forced to pay out of pocket for something that should have been covered, because I needed my car the ( and it was 4:30) next morning for my son's blood transfusion so they knew i needed my car and had no other options. Won't be going back there anymore. To much Hassel. More

by hannahrosecarmona87 Verified Customer Verified Customer

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