Samantha Alejo | Page 5

Quick, hassle-free, and easy! Samantha Alejo was very knowledgeable and professional. She made it a pleasant buying experience. The financial advisor explained everything clearly Samantha Alejo was very knowledgeable and professional. She made it a pleasant buying experience. The financial advisor explained everything clearly and thoroughly as well. And we got free cupcakes! More

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I am back in a new car after 7 years of no wheels The reason was that I worked overseas and I didn't need a car that gathered dust. I wanted to buy a used Honda, but Samantha and Allen made a good c The reason was that I worked overseas and I didn't need a car that gathered dust. I wanted to buy a used Honda, but Samantha and Allen made a good case for leasing a new Civic with only $2K down. The more I looked into a lease, the more sense it made to have a new car under warranty. I needed a car and Samantha and Allen worked with me to bring the payments down to an acceptable level. Moreover, they listened to me as to what I wanted in a car. The Civic line has something for everyone, and I found the Civic Sport, which offered practicality plus enthusiast options like 18 in. rims, 2.0 liter Vtec engine, 4 wheel disc brakes and sport pedals. Honda cars are famous for reliability and I feel confident about going to work in a car that gets a second look. More

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A great car buying experience Everyone was super nice and friendly, especially Samantha Alejo in internet sales and Jeff Aoki in finance. They were both very patient and answered a Everyone was super nice and friendly, especially Samantha Alejo in internet sales and Jeff Aoki in finance. They were both very patient and answered all of my questions. Samantha was really helpful when looking for the car that I wanted. First we looked in one of their huge storage lots, but eventually they found it at another dealer, and big thanks to Samantha who personally drove out to West Covina to retrieve it. While we waited, my dad and I had lunch and wandered around a shopping mall called the Los Cerritos Center, that is located just on the other side of the freeway. It's in a really convenient location, and I believe they even provide a free shuttle to the mall from the dealers on Studebaker Drive. Loved the updated facility and the no-pressure experience. And to top it off, I got a great deal that I was extremely satisfied with. This was my second time buying a car from a Norm Reeves dealer, and I look forward to doing business with them again in the future. More

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First time buyer I received great service from Samantha. She helped me choose the best car for me as a first time buyer. She was able to answer all of my questions bef I received great service from Samantha. She helped me choose the best car for me as a first time buyer. She was able to answer all of my questions before and after purchasing. More

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Internet sales experience was great! The sales people I worked with were great. They were both very attentive to what I was looking for and needed and helped very much to get it done for The sales people I worked with were great. They were both very attentive to what I was looking for and needed and helped very much to get it done for me. Very caring. The finance department very lacking. Once you leave you can't reach for help with your contract concerns. I'm very disappointed with finance department they have been no help. More

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Sales people were I wa very happy with Samantha Alejo’s customer service and friendliness and with the deal we had worked out over the phone. We decided on a lease for I wa very happy with Samantha Alejo’s customer service and friendliness and with the deal we had worked out over the phone. We decided on a lease for a 2019 civic si with a co signer, no fees charged, $2000 down and $240 a month. However The finance guy, Ramzi Maymoun completely took advantage of the fact that my mother (co signer) and I were very tired after a long day at work and considering that we were in his office doing the paperwork until almost midnight. It was my negligence not to have overlooked the leasing agreement before signing it, but I assumed Honda would have kept their word about the deal I had agreed upon with Samantha. Ramzi took it upon himself to take the $2000 cash downpayment and charge me for initial registration fees, document processing fee, registration charge, tire fee plus my first month car payment, none of which were discussed and all that Samantha told me I would not have to pay for. The $2000 downpayment was to go to the car so I’d owe less at the end of 3 years, but only $1139 did. When Ramzi offered Honda care and the alarm on the car the first thing I said was no, and instead of him respecting my decision he replied with Why? Not wanting to argue I agreed to purchase the alarm system. More waste of money for me, but more money for the dealership for the unnecessary alarm system I asked him to remove a couple days later and he said it was not possible. I ended up with a monthly payment of $282, when the initial verbal agreement with Samantha was $240. I will enjoy my new car the most I can, but I will never buy or lease another car from your dealership based on this experience. More

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Great service from Samantha On April 4 2019 I had an appointment with Suzanna Yim for the signing and acquisition of my new Civic sport. Unfortunately miss Yim could not make it On April 4 2019 I had an appointment with Suzanna Yim for the signing and acquisition of my new Civic sport. Unfortunately miss Yim could not make it and Samantha replaced her to conclude my deal. Although she is new at this dealership Samantha was very professional and attentive. The process takes a little too long for my liking but all in all my experience with Samantha was VERY positive. Last June I dealt with Jerry Gonzales and he of course being the veteran that he is was super sharp and a real pro in our deal for a new CRV. I recommend Norm Reeves to all my friends because they have quality people and the service dept is top notch. Kudos to miss Samantha and continue your great work. Thank you. More

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