Samantha Alejo | Page 6

Sales people were I wa very happy with Samantha Alejo’s customer service and friendliness and with the deal we had worked out over the phone. We decided on a lease for I wa very happy with Samantha Alejo’s customer service and friendliness and with the deal we had worked out over the phone. We decided on a lease for a 2019 civic si with a co signer, no fees charged, $2000 down and $240 a month. However The finance guy, Ramzi Maymoun completely took advantage of the fact that my mother (co signer) and I were very tired after a long day at work and considering that we were in his office doing the paperwork until almost midnight. It was my negligence not to have overlooked the leasing agreement before signing it, but I assumed Honda would have kept their word about the deal I had agreed upon with Samantha. Ramzi took it upon himself to take the $2000 cash downpayment and charge me for initial registration fees, document processing fee, registration charge, tire fee plus my first month car payment, none of which were discussed and all that Samantha told me I would not have to pay for. The $2000 downpayment was to go to the car so I’d owe less at the end of 3 years, but only $1139 did. When Ramzi offered Honda care and the alarm on the car the first thing I said was no, and instead of him respecting my decision he replied with Why? Not wanting to argue I agreed to purchase the alarm system. More waste of money for me, but more money for the dealership for the unnecessary alarm system I asked him to remove a couple days later and he said it was not possible. I ended up with a monthly payment of $282, when the initial verbal agreement with Samantha was $240. I will enjoy my new car the most I can, but I will never buy or lease another car from your dealership based on this experience. More

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Great service from Samantha On April 4 2019 I had an appointment with Suzanna Yim for the signing and acquisition of my new Civic sport. Unfortunately miss Yim could not make it On April 4 2019 I had an appointment with Suzanna Yim for the signing and acquisition of my new Civic sport. Unfortunately miss Yim could not make it and Samantha replaced her to conclude my deal. Although she is new at this dealership Samantha was very professional and attentive. The process takes a little too long for my liking but all in all my experience with Samantha was VERY positive. Last June I dealt with Jerry Gonzales and he of course being the veteran that he is was super sharp and a real pro in our deal for a new CRV. I recommend Norm Reeves to all my friends because they have quality people and the service dept is top notch. Kudos to miss Samantha and continue your great work. Thank you. More

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