Samantha Oliphant | Page 30

Difficulty getting in touch with Samantha. Communication could have been better. Simply changing a spark plug should not have cost $198.31 a 15-minute job at best. Also, charging me $21.48 Communication could have been better. Simply changing a spark plug should not have cost $198.31 a 15-minute job at best. Also, charging me $21.48 for hazard waste or shop supplies is crazy. What could that possible be in changing a spark plug? Being honest with a customer's charges is all one asks. The truck had less than 18,000 miles on it, and I feel the plugs should have been covered under my expended warranty, but I understand wear items can be exempt in this case. More

by glfmg2 Verified Customer Verified Customer

Report | Print

Got my car in earlier than my appointment and they were polite, professional and quick! Thank you! polite, professional and quick! Thank you! More

by planoqb Verified Customer Verified Customer

Report | Print

Wish we purchased our Escalade here. This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am app This is our new home now that we moved. Oil change and tire rotation and car wash took longer than what was told. (3 hours for a 7:30am appointment) but car looked amazing and they comped it. More

by JONATHANHURLEY4 Verified Customer Verified Customer

Report | Print

Service was good but it took 2 hrs to align my vehicle. I think that is excessive. I think that is excessive. More

by SIMPSON1942 Verified Customer Verified Customer

Report | Print

I appreciated all the courtesy I was afforded by Samantha as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. as well as by the service manager, Doug, who ordered the part for me. The driver who took me home, also and the Lyft driver you hired to pick me up. The experience was nice. I have to admit. I am going to rag a little bit about the number of times my wife and I have attempted to get this little recall service done. At least 3 times. And each time we were told you'd have to order the part and call us back. No one ever called. We'd call back and start ground zero again. The last time I called, I was bounced between service and parts and the parts people didn't even know what I was talking about! The second thing: Why is it that whenever I leave MY car with you, YOUR people have to mess with everything in the cab? I don't get why your valets that move the vehicles have to completely reset my driver's seat to move the car less than 500 feet? And why do they have to jack the AC up on high? And change my radio station and leave it blaring? My father used to own a service station and he fired anyone who tried to treat a customer's car as his own personal property. Sorry there is so much negative stuff here. The people up front that I worked with were great. I just did not appreciate the run-around and I really don't appreciate having to sit there and reset everything before I can even drive off. That......to me.....will determine if I ever buy another vehicle with you. This is my third James Wood GMC, but if you can't get these things fixed. It will be the last. More

by Les81 Verified Customer Verified Customer

Report | Print

Had an appointment time for an oil change , An hour later my truck had not made it from the parking place to even start the oil change. Only when I conronted service about it they said they would get it rig my truck had not made it from the parking place to even start the oil change. Only when I conronted service about it they said they would get it right in. Nope, Not the kinda service I should go through. NO EXCUSES. if we manke an appointment HONOR it. I too have other things to do. More

by hawger4x4 Verified Customer Verified Customer

Report | Print

I have been a customer of James Wood dealership for years. Tyler was very nice to call me back and facilitate my issue with truck. I chose the Denton location since I live closer. Samantha was very years. Tyler was very nice to call me back and facilitate my issue with truck. I chose the Denton location since I live closer. Samantha was very professional with great customer service. The communication was fairly quick via texting Only. However, I did not like the fact that they did not have loaners and I had to inconvenience someone to bring me and pick me up. More

by Nasser Verified Customer Verified Customer

Report | Print

Very quick operation. Very clean and professional. Samantha is awesome. She kept me informed the entire repair. Very clean and professional. Samantha is awesome. She kept me informed the entire repair. More

by TJMARINE2 Verified Customer Verified Customer

Report | Print

I was on my way out of town and decided last minute to leave my truck for service while I was gone. Samantha was very helpful and got me quickly in and out and kept me posted about my maintenance while I leave my truck for service while I was gone. Samantha was very helpful and got me quickly in and out and kept me posted about my maintenance while I was out of town. That was probably the best service I have ever received at James Wood, although service is usually good. More

by trevor37 Verified Customer Verified Customer

Report | Print

They kept me informed also let me know what was going on with my vehicle with my vehicle More

by JULIANOKLAST Verified Customer Verified Customer

Report | Print