Sami Karaki | Page 48

Wonderful car buying experience After purchasing two vehicles at Jim Ellis through Sam Karaki, I recently returned to purchase the third vehicle. I believe the dealership and sales s After purchasing two vehicles at Jim Ellis through Sam Karaki, I recently returned to purchase the third vehicle. I believe the dealership and sales staff seek to have customers for life; therefore, they expend a great deal of energy making sure you are satisfied with your decision. I really appreciate the no pressure sales approach. Sami listens to you and then looks to meet your needs. I was pleased with the excellent trade in value given to my car by Sami and Jason Dowdy. The entire process is very relaxed and streamlined. We also appreciated Dee Hong as the financial aspects were taken care of. After purchasing the vehicle the people I have mentioned continue to provide assistance as the need arises. I highly recommend this dealership and the above mentioned employees. I will be there for my next car when the need arises. More

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No ownership from managers and nightmare experience Only helpful person was Sami. No one greeted or wanted to help. Jim Ellis promise is just a board we didn't experience it. Rebecca and Ron have issues Only helpful person was Sami. No one greeted or wanted to help. Jim Ellis promise is just a board we didn't experience it. Rebecca and Ron have issues with ownership of a problem. Ron didn't want to help us resolve a simple issue. Truck was 1st given unclean with less air in tires. Only bought truck because of Sami. Worst experience ever. Jim Ellis took the joy of buying a new truck out. I saved a lot for this moment and I didn't get to enjoy it with the lack of ownership from this dealership. I wasted a lot of my time to resolve a simple after service issue when the dealership didn't want to help. All they want is your money and once they have that service department doesn't help. None of the sales managers helped or took ownership as well. Driving for me is a privilege due to my medical condition. All that I got was stress and no help. Will buy from Sami again not never from Jim Ellis. Worst dealership experience ever. 4 sales people didn't want to help only Sami did even though he was with a client. Seems like he's the only one working there and everyone else is just there to collect a check. More

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Exemplary customer service! We gave the Jim Ellis GMC staff, particularly salesman Sami Karaki the highest rating because of the excellent experience we had purchasing my boyfrie We gave the Jim Ellis GMC staff, particularly salesman Sami Karaki the highest rating because of the excellent experience we had purchasing my boyfriend's Chevy Malibu. Sami took the time to ride with Jonathan on a test drive to pick myself up and take the car to my father's house who is a mechanic so he could make sure Jonathan was getting a high quality car. Sami worked with his staff to get him the lowest monthly payment possible among other requests. He made himself completely available and was incredibly understanding when we had to work through some insurance issues and return the next day to pick up the car. Sami is incredibly knowledgeable on all things car related and truly exemplifies superior customer service. Additionally, the sales manager Joe was extremely friendly and made sure we had everything we needed. Dee was also fantastic and very patient through the finanacing process as Jonathan was making calls to secure insurance. When I need a car next I will definitely be coming back to Jim Ellis GMC. 5 stars all the way for this dealership & Sami Karaki! More

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Sami was GREAT! Best car buying experience I've ever had! His personality makes it fun and the process went by very quickly!!! I would highly reccomend Sami! Best car buying experience I've ever had! His personality makes it fun and the process went by very quickly!!! I would highly reccomend Sami! More

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Great Experience with Sami and Dee - New Car Purchase Sami was so helpful and awesome to work with. I would highly recommend him to anyone who is going in to purchase a vehicle. He listens to what you wan Sami was so helpful and awesome to work with. I would highly recommend him to anyone who is going in to purchase a vehicle. He listens to what you want and also goes above and beyond to make sure you are getting the best deal. This was definitely the best experience I've had at a dealership! Dee was also so great in the finance department. He made sure to get me to a comfortable place for payments. Sami and Dee make a great team! More

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Awesome sales team! I worked with Sam Karaki to purchase a 2017 Acadia. Unfortunately I had several issues with the car so Sam and his manager Kevin stepped in and worke I worked with Sam Karaki to purchase a 2017 Acadia. Unfortunately I had several issues with the car so Sam and his manager Kevin stepped in and worked out a deal for me to sell the car back to them and get a new Enclave. These guys are just awesome to work with and really made a difference when I had issues with my car. Highly recommend working with Sam! More

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Our experience purchasing a new vehicle The dealership is very welcoming, and our Sales consultant Sami was excellent. He listened to what we were there for and lead us right to our new GMC The dealership is very welcoming, and our Sales consultant Sami was excellent. He listened to what we were there for and lead us right to our new GMC Acadia. Sami is a wonderful person, his personality is amazing, and very attentive to what we were saying. He made us feel very comfortable. I would definitely recommend this dealership and most definitely recommend Sami as the sales consultant. More

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Horrible service I bought a brand new gmc Denali 2500 diesel check engine light came on before I left dealer that told me to come back next day they will take care of I bought a brand new gmc Denali 2500 diesel check engine light came on before I left dealer that told me to come back next day they will take care of it took it back they kept it couple of day I picked it up 1 day later same problem sales man keep promising but will not call you back they still have my truck. More

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Great team, greater customer service! By far, this was the best "car buying" experience I have ever had.. As soon as I stepped foot on the lot, I received service from Sami. Everything By far, this was the best "car buying" experience I have ever had.. As soon as I stepped foot on the lot, I received service from Sami. Everything was straight to-the-point, overwhelmingly honest, with no sales gimmicks, and very informative. I received help from multiple employees throughout my decision, and got the best deal to accommodate my needs and secure my dream car. I walked in with a bad situation from a previous dealer (expecting to buy used), and walked out with a blessing from the Jim Ellis team (a new car!). I highly recommend anyone to bring their business here! Thanks! More

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Great car buying experience I could not be more pleased with the service provided to me at Jim Ellis Mall of Georgia. No pressure sales and worked with me to get a car I liked a I could not be more pleased with the service provided to me at Jim Ellis Mall of Georgia. No pressure sales and worked with me to get a car I liked at the price that worked. I have used this dealerships service department for years and they are great as well. Overall it was a great experience and will buy from them again in the future. More

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