Samuel Lafoca
Samuel Lafoca at Mercedes-Benz of Temecula

Samuel Lafoca | Page 15

Service Advisor

Mercedes-Benz of Temecula

40910 Temecula Center Drive
Temecula, CA 92591

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152 Reviews
not yet
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152 Reviews

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152 Reviews of Samuel Lafoca

January 27, 2018

Dealership Rating
Employee Rating

Awesome service Love this dealer. Quick easy and efficient. Always very friendly and willing to meet your needs. They offered me a loaner car and I was very pleased t More

by Carlos-909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2018

Mercedes-Benz of Temecula responded

Hi Carlos-909, We appreciate you taking the time to share your feedback on your experiences with us. It is wonderful to hear that our team always exceeds the level of your expectations each time you visit us. We look forward to providing you with another fantastic experience in the future. Kind regards, Heather Lewis-Client Care Manager Kind regards, Heather Lewis Client Care Manager

December 14, 2017

Dealership Rating
Employee Rating

Excellent Service The entire team at Mercedes Benz Of Temecula are stellar! Amir, Huck, Sam and Chad are top shelf people to work with on every level! I would recommend More

by MERC MAN FOR LIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amir, Huck, Chad

Dec 14, 2017

Mercedes-Benz of Temecula responded

Hello, Thank you for sharing your kind feedback on our associates, Amir, Huck, Sam and Chad. Your recommendations are truly one of the highest forms for flattery. We are pleased to know our team delivered such a wonderful experience to you. We hope to provide you with another stellar experience in the future. Sincerely, Heather Lewis Client Care Manager

November 06, 2017

Dealership Rating
Employee Rating

Sam is great Came for service on my GLK 350 after missing my appointment the previous afternoon. Sam worked us in and got us all squared away promptly. More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2017

Mercedes-Benz of Temecula responded

Hello Barry, Thank you for your feedback on your recent service visit. It is great to hear that Sam was able to accommodate you to help get you back on the road. Please don't hesitate to contact us if we can be of any further assistance to you. Kind regards, Heather Lewis Client Care Manager

September 29, 2017

Dealership Rating
Employee Rating

Service experience Mercedes Benz of Temecula always does a great job. Sam LaFoca is top notch and takes great care of us. We truly appreciate your staffs attention to de More

by cprice08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2017

Mercedes-Benz of Temecula responded

Hello Cprice08, Thank you for your feedback. We are happy to hear that Sam and our team continue to deliver outstanding service. As always, we look forward to your future visits. Best, Heather Lewis Client Care Manager

July 20, 2017

Dealership Rating
Employee Rating

Great Service Everyone in the service department is amazing, they truly go out of their way to help you no matter what. I will continue to come back to MB of Temecu More

by Stacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melanie Rhoan

Jul 24, 2017

Mercedes-Benz of Temecula responded

Hello Stacy, We appreciate your kind feedback on your recent visit. It is exciting to hear that our team went above and beyond to provide you with a wonderful experience. As always, we look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

July 04, 2017

Dealership Rating
Employee Rating

5 Stars to the Service Department ! As to the people who I have met in the Service department - I have always been treated with a smile, professionalism and a willingness to help. I hav More

by Bob Semnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2017

Mercedes-Benz of Temecula responded

Hello Bob, We appreciate you taking the time to express your kind sincerity toward our service department. I noticed we fell short of receiving a perfect score, and would welcome the opportunity to gain your insight as to what we could do differently to earn a five star review. At your convenience, please contact me directly at 951-216-7841. Kind Regards, Rose Lucero Guest Experience Advisor

June 02, 2017

Dealership Rating
Employee Rating

BEST CAR BUYING EXPERIENCE EVER!!! These guys are the best! They got us the best deal! Not only did they get us a great deal, the team made our needs their priority. A special thanks More

by CJamesTemecula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antony Chandler, Deby Galman, Edwin Sarhad, Chad

Jun 06, 2017

Mercedes-Benz of Temecula responded

Hello, Thank you for sharing your feedback and for your recommendations. We are excited to hear that our associates exceeded the level of your expectations. We hope we can deliver outstanding service to you again in the future. Best, Heather Lewis Client Care Manager

June 02, 2017

Dealership Rating
Employee Rating

Amazing, Exceptional and Professional This dealership is incredible. Everyone is dressed to the 9. They are very courteous, knowledgeable and professional. Our sales associate was Chad. He More

by Flash44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antony Chandler, Deby Galman, Edwin Sarhad, Chad

Jun 06, 2017

Mercedes-Benz of Temecula responded

Hello Flash44, Thank you for sharing your feedback and for your recommendations. We are excited to hear that our associates exceeded the level of your expectations. We hope we can deliver outstanding service to you again in the future. Best, Heather Lewis Client Care Manager

May 24, 2017

Dealership Rating
Employee Rating

Overall review Sam was really helpful and down to earth. Turn around servicing and pricing is reasonable. I plan to visit again in the near future for my other servi More

by Benz girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2017

Mercedes-Benz of Temecula responded

Hello Benz Girl, Thank you for taking the time to share your feedback with us. We are happy to hear that Sam provided you with excellent service. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

April 01, 2017

Dealership Rating
Employee Rating

Outstanding service Sam Lafoca is an outstanding service advisor and provides exceptional customer service and professionalism each time we have brought in our car. Sam b More

by klmdowns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2017

Mercedes-Benz of Temecula responded

Hi Klmdowns, We appreciate your feedback and are happy to hear that Sam provided you with outstanding service. Our team truly strives to always go above and beyond for all of our guests. As always, we look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

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