Samuel Lafoca
Samuel Lafoca at Mercedes-Benz of Temecula

Samuel Lafoca | Page 14

Service Advisor

Mercedes-Benz of Temecula

40910 Temecula Center Drive
Temecula, CA 92591

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152 Reviews
not yet
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152 Reviews

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152 Reviews of Samuel Lafoca

December 20, 2018

Dealership Rating
Employee Rating

Treated as you are family! Exceptional customer service! Omar Sharar is one the most genuine and exceptional Sales Representstoves We have met! He has become family to us and More

by Tamh5279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Omar Sahar

December 13, 2018

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Employee Rating

Very professional and good service Thank you for a great job Sam. You make your company proud!! You did all like you promise and follow up with the service till next time More

by Weis123
Recommend Dealer
Yes

December 01, 2018

Dealership Rating
Employee Rating

B service Sam is very efficient and a pleasure to deal with. The work was completed the same day and all issues were resolved. Also very nice to get a loaner ca More

by hans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 01, 2018

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Employee Rating

Excellent service at FJ MBZ Temecula I always feel very well taken care of whether it’s my weekly complimentary car wash or important mechanical service for my E350. Sam LaFoca and the r More

by Michael C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Omar Sahar , Melanie Rhoan

Sep 14, 2018

Mercedes-Benz of Temecula responded

Hi Michael, we appreciate you taking the time to share your feedback on your visits with us! We are delighted to hear that you are continuously provided with outstanding service. Your feedback is truly a gift. Best, Heather Lewis Client Care Manager

August 12, 2018

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Employee Rating

Excellent service! Sam Lafoca is exceptional with his customer service. He provided excellent service from start to finish ensuring I’m satisfied with the quality of wo More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2018

Mercedes-Benz of Temecula responded

Hi Manny, Thank you for your greatly appreciated feedback! We are glad you are satisfied with Sam's exceptional service and as always, we are more than happy to help. Best, Heather Lewis Client Care Manager

June 07, 2018

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Very good service but pricey I was pleased with the courteous and friendly service provided to me. My appointment was on time, Sam kept me informed as services were performed and More

by Mbgeezer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2018

Mercedes-Benz of Temecula responded

Hello Mbgeezer, We appreciate your feedback, and are happy to hear Sam provided you with excellent service by keeping you informed on the status of your vehicle throughout your visit with us. We hope to provide you with another exceptional visit again in the future. Kind regards, Heather Lewis- Client Care Manager

June 07, 2018

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Employee Rating

Service Sam was fantastic! Very helpful and friendly. He went above and beyond and made the overall experience a great one. He even arranged for someone to dr More

by Katie82497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2018

Mercedes-Benz of Temecula responded

Hello Katie, Thank you for your feedback on Sam. We value your business and are happy to hear our team went above and beyond to provide you with an overall excellent experience. We appreciate your recommendations and look forward to assisting you again. Kind regards, Heather Lewis- Client Care Manager

June 05, 2018

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Employee Rating

Fast honest service Came in for service. Car is as in limp mode. Already did lots of research online and forums so I already knew what was wrong with the car. Just unable More

by Phoolio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2018

Mercedes-Benz of Temecula responded

Hi Phoolio, Thank you for your feedback on our service department. It is great to hear that our team exceeded the level of your expectations and earned your complete satisfaction. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis- Client Care Manager

April 09, 2018

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Employee Rating

Scheduled Service This dealership has by far the most professional service team in the industry. Gets you in and out quickly. Calls when service has been completed. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2018

Mercedes-Benz of Temecula responded

Hi Wayne, Thank you for leaving a review on your recent experience. I am happy to hear our team got you in and out in a timely fashion and provided you with wonderful service. If we can be of any further assistance to you in the future, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

March 02, 2018

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Employee Rating

Sam La Foca is the best service advisor!!! Sam La Foca did a very awesome job on keeping me informed, he is very knowledgeable with all my questions and was very detailed on will be done. More

by amg2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lady on the loaner vehicle return dept was also very awesome, very detailed and smooth process! Thank you!

Mar 08, 2018

Mercedes-Benz of Temecula responded

Hello Amg2016, Thank you for taking the time to share your feedback on Sam. I am happy to hear he answered all your questions and treated you with the greatest care. As always, we look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

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