Samuel Martin

It's unfortunate when once great dealerships go bad. I've purchased 3 used vehicles from different Cochran dealerships over the past 2 years, spending well over $50,000. The first indication of things g I've purchased 3 used vehicles from different Cochran dealerships over the past 2 years, spending well over $50,000. The first indication of things going downhill was when I purchased a $25,000 used Chevy Colorado last year. No one mentioned that the vehicle had been in an accident until the paperwork was being signed. The finance person slipped a Carfax report in to be signed near the end of the process. As we all know, at that point in the several hour process, you just want to get out of there and go home. Very deceptive practice. My latest purchase was for my daughter, a 2016 Jeep Cherokee Limited. Admittedly, I purchased this as is, expecting everything to work properly as that is the sole reason for paying a higher price from a dealership. Sadly, in just over 50 days from purchase, odd electrical issues started with dash lights flickering, the stereo not turning on then turning on unexpectantly, the air conditioner attempting to blow but no air comes out then starts working again randomly, and hard starting. I contacted my sales person and was told that I would be charged $180 to run a diagnostic. What? I would be charged to have a diagnostic run on a fairly recent purchase from the dealership I've been loyal to? My sales person tells me that he went to the GM and was told that there was nothing they could do for me. He then promised to have the GM contact me. It's been over a week with me leaving voicemail messages for my sales person and I've heard nothing from him or the GM. Sadly, I won't be buying from this organization again. More

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rude . shady !!!!! trying to sell a car for $10,000 when it's ate up with rust . they failed to mention that in their post though .. absolutely unacceptable shady !!!!! trying to sell a car for $10,000 when it's ate up with rust . they failed to mention that in their post though .. absolutely unacceptable unbelievable.. poor poor customer service More

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Awesome customer service experience! Sam was friendly from the moment I pulled in. He was willing to help me, a-23-year old looking for a good used car and he spent hours with my father a Sam was friendly from the moment I pulled in. He was willing to help me, a-23-year old looking for a good used car and he spent hours with my father and I allowing us both to test drive the vehicle, being honest about his job and what the car had been through, sat down with the car fax and went over all of it with us. Sam helped with insurance questions and was willing to stay late the next day to make sure I got the car, he stayed an hour and a half past his shift ending. Great service, was able to answer all my questions and friendly the entire time. I would recommend to anyone to buy a car from this dealership and from Sam specifically if possibly. More

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One of the best salesman we ever had We will always use Sam he is a awesome salesman never will go to another thank you for the awesome experience he is by far the best We will always use Sam he is a awesome salesman never will go to another thank you for the awesome experience he is by far the best More

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Friendly and upfront Very friendly and helpful broke down all our opions and let us choose Sam was excellent. Would recommend to everyone sales explained everything to us. Very friendly and helpful broke down all our opions and let us choose Sam was excellent. Would recommend to everyone sales explained everything to us. Very helpful More

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Can’t ask for anything better So goin to this dealership was a great idea went up on a Saturday and Sam helped us. From there it’s history. Picked up our Telluride just yesterday. So goin to this dealership was a great idea went up on a Saturday and Sam helped us. From there it’s history. Picked up our Telluride just yesterday. Love it. The whole car buying experience there was awesome. Staff was great and Sam was excellent. My wife gets alittle crazy about these things and Sam just kept her in check. I would defiantly recommend this dealership to visit to look into ga vehicle. The signing of the papers was also a great experience. Dave made it fun and easy. Color coded things and totally explained and or answered any questions we hand. Both these guys we dealt with were great. More

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Fantastic service Sam Martin was great to work with - super friendly and attentive and helped us get a great deal on our car. Cissy was awesome too, and although it wa Sam Martin was great to work with - super friendly and attentive and helped us get a great deal on our car. Cissy was awesome too, and although it was a long day, it went by quickly and we left happy with our new car. Thanks to Sam and team for a great car buying experience! More

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Car purchase Great experience from Sales mgr to salesman. There was no haggling over price and trade in value. A great experience. I would highly recommend the two Great experience from Sales mgr to salesman. There was no haggling over price and trade in value. A great experience. I would highly recommend the two men I dealt with. More

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Great First Experience This purchase was my first experience leasing a car. Sam and all of the guys at #1 Cochran Kia Robinson were so helpful and answered any questions tha This purchase was my first experience leasing a car. Sam and all of the guys at #1 Cochran Kia Robinson were so helpful and answered any questions that I had. They accommodated all of my needs and Sam walked me through the entire process to make sure I knew exactly what I was doing. More

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Informative and no pressure We just ordered a Kia Telluride and we could not be more thrilled with our experience. Working with Sam made it easy for us to commit to our new vehic We just ordered a Kia Telluride and we could not be more thrilled with our experience. Working with Sam made it easy for us to commit to our new vehicle. He was super knowledgeable, patient, and put absolutely no pressure on us. We were there for a length of time and had our 8 month old with us, but Sam and the entire staff were very accommodating to us. I would recommend Cochran Robsinson dealership to anyone looking for a new car. More

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