I have purchased around 10 vehicle from this dealership
and salesman over the years with no hassle about pricing. They sold me a 85,000 truck with rust corrosion all underneath. The 1st two weeks it was a
and salesman over the years with no hassle about pricing. They sold me a 85,000 truck with rust corrosion all underneath. The 1st two weeks it was at the dealership fixing the rust more than I had it and still not fixed correct. It’s all on me cause I didn’t tell them to give me a new vehicle and send that one to the junkyard but that’s what you get when you trust the salesman like I did The 3rd week I had it, took to the car wash and was spraying it off and paint come off the sales gate, like it had been touched up. Wish I could attach pictures. It’s all good though, going to eventually trade it in for a Dodge product and will be 100% honest with these issues cause karma always comes back to you.
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by bowinfrey20
Verified Customer
Verified Customer
Feb 25, 2026 -
Mitch Smith Chevrolet responded
Thank you for sharing your experience with us, Bo. I appreciate your long-standing loyalty to Mitch Smith Chevrolet and understand your concerns regarding the truck you purchased. It's important to us that our customers are satisfied with their vehicles. I encourage you to contact me directly to discuss your situation further. Your feedback is valuable and helps us improve our services. Thank you again for your insights.
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Mar 06, 2026 -
bowinfrey20 responded
Thank you for responding. However, the concerns with this truck remain unresolved.
The first issue we reported shortly after purchasing the truck new on January 20, 2026 was rust and corrosion underneath the vehicle. The truck has already been returned to the dealership twice for this issue, and on both occasions the dealership kept the truck for approximately a week. Unfortunately, the corrosion concern still has not been resolved.
More recently, while washing the truck, we noticed the paint on the tailgate appeared to delaminate. The surface feels wavy and gray primer is visible beneath the finish. There was no impact or dent damage to the tailgate.
Given that this vehicle is essentially brand new, both the unresolved corrosion underneath and the paint failure on the tailgate are very concerning. We reported these issues promptly and have given the dealership multiple opportunities to address them.
We are documenting these concerns and the repair attempts so that the issues can be properly evaluated and resolved under the manufacturer’s warranty. I will reach out directly as suggested and hope Mitch Smith Chevrolet will work with us toward a fair resolution.
Samuel Tucker was wonderful to work with.
He listened to what I wanted and the budget I wanted to stay in. He didn't try to sell me anything. He just showed me what he had that was within
He listened to what I wanted and the budget I wanted to stay in. He didn't try to sell me anything. He just showed me what he had that was within my parameters and let me choose. He was knowledgeable and helpful in comparing the cars I was looking at to help make the decision easy. And even though he never made me feel rushed, I had my new car and was on my way in no time. Summer Calvert took care of the finance and was so pleasant to work with. By far the easiest and best car-buying experience I've ever had.
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by kim.capps
Verified Customer
Verified Customer
Other Employees Tagged:
Summer Calvert, Finance Manager
Feb 23, 2026 -
Mitch Smith Chevrolet responded
Thank you for your amazing review, Kim! I am happy to hear that you had such a positive experience with Samuel and Summer at Mitch Smith Chevrolet. It's great to know that Samuel listened to your needs and provided you with options without any pressure. I am also glad to hear that the financing process went smoothly. Your feedback is appreciated, and we look forward to assisting you again in the future. Enjoy your new car!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Samuel Tucker is the best car salesman,he goes above and
beyond his job title.
beyond his job title.
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by KRISTYJACKSON598
Verified Customer
Verified Customer
Feb 11, 2026 -
Mitch Smith Chevrolet responded
Thank you for your wonderful review, Kristy! I'm thrilled to hear that Samuel made such a positive impact during your experience at Mitch Smith Chevrolet. Our team strives to provide exceptional service, and it's great to know that Samuel went above and beyond for you. I appreciate your feedback, and we hope to see you again soon!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Great Service!
Friendly Staff! Have enjoyed trading with them. Hope to get a new car from them soon.
Friendly Staff! Have enjoyed trading with them. Hope to get a new car from them soon.
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by rbuster53
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2026 -
Mitch Smith Chevrolet responded
Thank you for your wonderful review! I'm pleased to hear that you had a great experience with our friendly staff at Mitch Smith Chevrolet. I appreciate your continued trust in us, and we look forward to helping you with your next car purchase soon. Don't hesitate to reach out if you need anything in the meantime!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Samuel Tucker was our salesman and it was a very easy,
smooth trade in and purchase.
smooth trade in and purchase.
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by jenniferbur0603
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2026 -
Mitch Smith Chevrolet responded
Thank you for your feedback, Jennifer! I am glad to hear that your experience with Samuel and the team at Mitch Smith Chevrolet was smooth and easy. We look forward to assisting you again.
Best Regards,
Scott Browder
Scott.Browder@mschevy.com | Mitch Smith Chevrolet
Our buying experience could not have been better.
Samuel worked to get us exactly what we wanted and made sure we were satisfied with our new purchase.
Samuel worked to get us exactly what we wanted and made sure we were satisfied with our new purchase.
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by kerryh1
Verified Customer
Verified Customer
Jan 13, 2026 -
Mitch Smith Chevrolet responded
Thank you for your wonderful review, Kerry! I'm thrilled to hear that your buying experience at Mitch Smith Chevrolet was exceptional and that Samuel was able to assist you in finding exactly what you wanted. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back in the future!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Samuel had all the paperwork ready and we were in and out
in a very short time
in a very short time
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by Benjamin Sutherland
Verified Customer
Verified Customer
Dec 24, 2025 -
Mitch Smith Chevrolet responded
Thank you for your amazing review, Benjamin! I am happy to hear that Samuel made your experience efficient at Mitch Smith Chevrolet. We appreciate your feedback and hope to see you again soon!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Samuel Tucker is the best.
He is kind, knowledgeable, and professional. He made the buying process easy and painless. Sheila Windsor was also top notch. She handled the adm
He is kind, knowledgeable, and professional. He made the buying process easy and painless. Sheila Windsor was also top notch. She handled the administrative paperwork in a quick fashion and I didn't spend more than 30 minutes finalizing everything. Some dealerships take half a day. They had me in and out in no time.
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by holly
Verified Customer
Verified Customer
Dec 23, 2025 -
Mitch Smith Chevrolet responded
Thank you for your wonderful review, Holly! I'm thrilled to hear that Samuel and Sheila provided you with a seamless car-buying experience at Mitch Smith Chevrolet. Our team strives to make the process as efficient and pleasant as possible, and it’s great to know we achieved that for you. We appreciate your kind words and look forward to serving you again in the future!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Great service very friendly staff start to finish 45
minutes or less without saying anything else they are the people to buy a vehicle from hands down
minutes or less without saying anything else they are the people to buy a vehicle from hands down
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by hayeschris83
Verified Customer
Verified Customer
Dec 18, 2025 -
Mitch Smith Chevrolet responded
Thank you so much for your wonderful review, Chris! I truly appreciate your kind words about our friendly staff and efficient service at Mitch Smith Chevrolet. It’s great to hear that you had such a positive experience, and I'm thrilled to be your go-to place for vehicle purchases. We look forward to seeing you again soon!
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Just bought my third vehicle from Mitch Smith Chevrolet.
Back story, my daddy has always helped me with finding a vehicle. Back in 2013, we were looking for a good used car and he called me saying he foun
Back story, my daddy has always helped me with finding a vehicle. Back in 2013, we were looking for a good used car and he called me saying he found a Nissan Pathfinder in the Auto Trader. I said I found one online. Come to find out it was the same vehicle and we purchased it from Mitch Smith Chevrolet that week. Fast forward to 2022, my daddy passed away of covid pneumonia. I found a 22 Traverse online and went to the dealership to purchase. It was on back order due to covid. I met Samuel Tucker and put down some money to have first dibs when it arrived. Well that is Samuel and I became friends and family. When the vehicle arrived and I went to test drive, I kept saying I'm going to have a heart attack. Causes my daddy wasn't there to advise me. Samuel drove the car and I purchased it. The next year Chevrolet came out with the Tahoe in the same silver sage metallic as my Traverse. Oh I wanted one!!! I've always wanted a Tahoe. We looked online a couple times this year for a good buy and either it was out of my price range or too many miles. Then on Nov 10th, I received a picture of a Tahoe from Samuel in that color. It was a 2024 and being traded in with only 17K miles. They figured out the deal and on Friday, it was mine. Samuel said before I left, Gayle I think today went a lot better than the day you bought your Traverse and I agreed. Thank you Lord for putting Samuel and Shelia(finance lady) in my life as I went through these purchases. And they are truly friends who have become family.
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by Prettygoodgirl
Other Employees Tagged:
Shelia Windsor - Finance
Dec 03, 2025 -
Mitch Smith Chevrolet responded
Thank you for sharing your heartfelt story and for choosing Mitch Smith Chevrolet for your vehicle purchases. I am thrilled to hear about your wonderful experiences with Samuel and Sheila, and how they have become a part of your journey. It's always our goal to create lasting relationships with our customers, and we appreciate you allowing us to be a part of such significant moments in your life. Congratulations on your new Tahoe! We look forward to seeing you again soon.
Best Regards,
Tim Calvert
Tim.Calvert@mschevy.com | Mitch Smith Chevrolet
Dec 04, 2025 -
Prettygoodgirl responded
Thank you so much, Gayle