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Sandra Monson
Refer Me
244 Reviews
244 Reviews
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244 Reviews of Sandra Monson
April 26, 2024
I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More
by jonathantudor
Verified CustomerOther Employees Tagged: Chris Hapner, Bryan Gacayan, Joe Lopez, Juan Sanchez, Savanna King
Helpful 
April 25, 2024
I have been a loyal customer of Palm Springs BMW since 1987 because I am always treated very professionally! 1987 because I am always treated very professionally! More
by MIchael McCluskey
Other Employees Tagged: Brad Williams
April 25, 2024
Great service advisor and techs are great to work with. Very busy most of the time. Very busy most of the time. More
by karledison
Other Employees Tagged: Savanna King
April 23, 2024
My vehicle was in for service for over SIX weeks and the issues were still not fixed. While the vehicle was in for service it accrued 50 miles but the paperwork was falsified to show only 12 miles. To make issues were still not fixed. While the vehicle was in for service it accrued 50 miles but the paperwork was falsified to show only 12 miles. To make matters worse, the dealer attempted to charge me nearly $700 for work that was quoted as warranty work for $0. More
by mattlee223
April 15, 2024
Sandy and Mike were great. Enjoyed the service experience very much. Sandy offered us a discount for having to wait. Enjoyed the service experience very much. Sandy offered us a discount for having to wait. More
by sergiumaerean
Other Employees Tagged: Mike, I believe the tech’s name was who worked on the car and sending the video.
April 13, 2024
fast, friendly and efficient service. Sandra is always great. What happened to the cookies? it would be nice to have soft drinks and some snacks in the customer lounge Sandra is always great. What happened to the cookies? it would be nice to have soft drinks and some snacks in the customer lounge More
by engeltravl
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