Sandra Van Hook | Page 18

Hassle Free! Phil actually made a car purchase as easy as buying on-line - similar to buying a Tesla... No hassle, pressure, or haggling. It was by far the best Phil actually made a car purchase as easy as buying on-line - similar to buying a Tesla... No hassle, pressure, or haggling. It was by far the best call purchase I've experienced. More

Report | Print

Felt like Family My wife and I were out looking for a van or a SUV (we had never owned a SUV, most feel too cramped to us). We had already been to a Kia and Chevy dea My wife and I were out looking for a van or a SUV (we had never owned a SUV, most feel too cramped to us). We had already been to a Kia and Chevy dealership and didn't get waited on and walked out. We had a good experience at Toyota and Lincoln but didn't find anything we liked. We originally had no intention of even looking at Fords, but were passing Kelly Ford in Melbourne, FL and on a whim went in to look. We wanted to look at an Edge. We were met at the door by Salesman Xavier Lott and immediately felt like we mattered. Xavier was very accommodating and showed us several different new Edge's but we did not like them. Xavier took us to the Used lot to find a Explorer but there were no dealer certified that met our requirements. We were ready to leave but he said lets see if we can get you in a new Explorer. We weren't thrilled but he was working so hard we figured what the heck. Well all the Explorer's were too expensive and it started to rain, Xavier went and got us umbrellas and searched his inventory and found a base model he thought might suit us. He was gone for quite a while, but finally showed up with an Explorer that met our requirements. We drove it and really liked it. Xavier was telling us all the things this SUV had as we were driving but we thought it was out of our price range. But we went in to talk and met Dave Palladino who was very congenial, never pushy or demeaning and made us feel welcome and helped work a deal for us that we could handle. While we were in the dealership and waiting to see the finance people, we were greeted by Tabby Collins who went out of her way to offer us snacks, coffee, water and just talked to us like we were her best friend. We never felt like we waited long and Tabby helped with that. We got to Finance and met Sandy Smith...it was late, I think she was working over her allotted time and she had a bad cold. But efficient as heck. She went through all the reams of paperwork, explained every one and showed us where to sign. She never complained and kept telling us thanks for our patience and purchasing a car at Kelly. We had to go back to Kelly a couple more times to clean up loose ends we created and there were no Kelly complaints and once again we were treated like long lost friends when ever we were there by Xavier, Tabby and Sandy and we finally closed all the loose ends. Xavier even synced our cell phones and showed us how to load addresses to the GPS as well as showed us all the features of the Explorer. All in all we were never treated better by any dealership and walked or drove out with a 2019 Ford Explorer that we just love. Xavier has emailed or texted us pictures of us with the car, videos of the Explorer's features and answered questions we had. The people mentioned herein were the ones we met with on a personal basis, but every employee we passed greeted us and welcomed us to Kelly. Thanks to the Kelly team . We would definitely recommend them. More

Report | Print

Recall, Clutch repair and trade-in Escape for Explorer Customer service was amazing that you got all your help. I don'd see his name but during my visit for a recall Wilson at service desk helped me and gu Customer service was amazing that you got all your help. I don'd see his name but during my visit for a recall Wilson at service desk helped me and guide me through all the thing that were happening and answered all my questions. Thank You everyone for your hard work and amazing service. More

Report | Print

Very Impressed! Had a great inventory of vehicles. Salesperson was very informative and Finance Department handled our transaction quickly. We bought a vehicle that Had a great inventory of vehicles. Salesperson was very informative and Finance Department handled our transaction quickly. We bought a vehicle that day! Would recommend dealership to others. More

Report | Print

"Awesome Dealership & Great Customer Service!" Customer service from all of the employee's was great. This is our third time going to Kelly Ford and the service is always excellent! Our sales con Customer service from all of the employee's was great. This is our third time going to Kelly Ford and the service is always excellent! Our sales consultant (Reid Hutchins) was excellent and very easy to work with, and was not pressuring us at all. Great friendly customer service from Reid. Sandy Smith, was excellent in explaining all of the paper work and made it so simple to buy our new car! Jim Wilson, did a great job in explaining our service to us and provided us with great customer service! Thank you, to a great staff!! More

Report | Print

Great Dealership with which to deal!! My wife and I were looking for a used Ford Explorer. When we first went to Kelly Ford, we met Andre. Andre is not just a "salesmen", but truly one w My wife and I were looking for a used Ford Explorer. When we first went to Kelly Ford, we met Andre. Andre is not just a "salesmen", but truly one who really tries to serve the client. He was patient, knowledgeable, a true gentleman who helped us to find the right vehicle that WE wanted, not just a unit that THEY wanted to sell to us. He went the extra step to make sure that we got a quality vehicle at a great price. The Kelly suport staff was great, too. Sandra Smith in the business office, Zeth James, the GM, Charlie, who valued our trade-in, and the "A-Team" (Alissa, Angel, and Amee)who are the on-site Allstate Insurance reps. Great people with whom to deal. No pressure here, just good service and a quality product. THANKS!! tp you all. We'll be back for our next car. More

Report | Print

Excellent Service! The Kelly Ford salesmen and staff were friendly, courteous, and good listeners. They were open to discussion and answered all my questions. I am ver The Kelly Ford salesmen and staff were friendly, courteous, and good listeners. They were open to discussion and answered all my questions. I am very pleased with the Ford Escape I purchased. More

Report | Print

Very Friendly Bunch When I got out of my car, there was Andre waiting to help me! Took a couple days of making up my mind, but I settled on the first car I looked at. ( When I got out of my car, there was Andre waiting to help me! Took a couple days of making up my mind, but I settled on the first car I looked at. (Doesn't it always go like that?) Everyone there was friendly, not pushy. Andre was not the usual used car salesman I had seen at other dealerships. He was a gentleman, thanked me for my time, gave me his card & walked me back to my rental car. Ryan was also very sweet. Good conversations all the way around. I would definitely go back to this dealership for the next car. Thanks, Kelly Ford! More

Report | Print

EXCEPTIONAL SERVICE BY ALL Everyone was very helpful and friendly. Both John and Art answered all my questions and help me find the perfect vehicle for my family. Sandy spent Everyone was very helpful and friendly. Both John and Art answered all my questions and help me find the perfect vehicle for my family. Sandy spent a great deal of time getting us the payment and options we wanted. Zeth of course said YES to all the extra help his staff asked him to approve. Excellent experience overall. More

Report | Print

Great people and service. I’ve been coming here for service since I moved to Florida almost 2 years ago. And when my lease was almost up I decided to come back and look at tru I’ve been coming here for service since I moved to Florida almost 2 years ago. And when my lease was almost up I decided to come back and look at trucks. I told them what I was looking for and they found it without wasting any of my time. Everyone that I worked with were good people and down the road if I need another truck I’ll be sure to go back there. More

Report | Print