Sandra Van Hook | Page 25

Sales and Financing have excellent customer service Brent in sales was patient and focused on what I wanted, not what needed to be sold. Sandy Smith in finance works hard and dilagent to get the payment Brent in sales was patient and focused on what I wanted, not what needed to be sold. Sandy Smith in finance works hard and dilagent to get the payments you want. Chuck & Charlie (managers) kept up with every step of the process and that I was satisfied with the outcome. More

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Great service I would like to just take him moment to say what wonderful service I had with Cheryl as my sales woman and Sandy as the finance manager I could not h I would like to just take him moment to say what wonderful service I had with Cheryl as my sales woman and Sandy as the finance manager I could not have been happier with how I was treated at this dealership especially from these two women I would definitely come back and use them and send as many people as I can to Kelly Ford thank you again for being so kind and so knowledgeable More

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Not an easy process, but I really appreciate the help. I want to thank Mike Camelleri, Chuck Cooper and Charles McCarthy for helping me with the car buying process. Thank you for working with me and gettin I want to thank Mike Camelleri, Chuck Cooper and Charles McCarthy for helping me with the car buying process. Thank you for working with me and getting me into a reliable safe vehicle. Mike Camelleri did an excellent job helping and finding the right deal for me. Thank you also to Sandra for helping me seal the deal. Thanks again. Chelsea Ganswith More

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Sales scam Worst experience ever. Wish I could give no stars. Just go somewhere else. There are plenty of car dealerships in Melbourne and other Ford dealerships Worst experience ever. Wish I could give no stars. Just go somewhere else. There are plenty of car dealerships in Melbourne and other Ford dealerships nearby. Don’t waste your time here. I went in around 4 on 12/12/17, told salesman Phil, my credit score and what I was looking for. He said no problem we can get you in a car! After showing me the highest priced car I obviously can’t afford, (because obviously my time is not valuable) we settle on the base model. At this point they low ball my trade-in by a ridiculous amount. They try to give me 10,000. KKB value is between 11884 and 13605. Mine should be closer to 13. I mention they have a car just like mine but not a hybrid (mine is) with higher mileage on their lot for around $13000 after which he says they get them at auction for 10 and what we sell them for isn’t what we pay. So I’m beginning to have a bad feeling but continue anyway. When I seem to be losing interest because I’m not liking the terms he says “well you had a charge off at BOA right?” That’s when I should have left. That’s an intimidation tactic. Translates to: “Hey you had a charge off! You’d better be happy with the crap we’re offering you.” It’s was $250.00. Many years ago. I wonder if he would have said that to a man? So I got another $500.00 on the trade. Anyway, now Vinnie comes over to explain how their getting me a Great Deal. 1.99 interest w Ford Motor co. on plan X. No problem. Pick your terms, which I did. Settled on a payment. Done deal. They switch my registration over to my new car. They take me to their insurance guy & switch my insurance to my new car. Then take me to finance. Sandy says, “so banks are closed now so we’ll get this all done in the morning.” I’m sitting there thinking What?? So I ask what do you mean? Isn’t this done, already?? Sandy says oh, didn’t they tell you? I said tell me what? They just transferred my insurance and registration to my new car. Are you saying there’s no finance deal? Sandy sputters a little and says well the banks aren’t open now so we’ll finish it in the morning. I say so are you telling me there’s really no deal and the interest could be higher and payment higher? Sandy says well uh is this the payment you agreed to? I said no it’s a little higher but I’m ok with it because I didn’t have exact pay off on my car. She says well that will be your payment with ford motor or we could use SCCU but whatever, well give you the best deal, I’ll call you in the morning. Proceeds to have me sign here there and everywhere. So after 4 hours of my life I will never get back, I drive off in my new car. Pretty awesome right? Well, no. Sandy doesn’t call in the morning. So at 12:30 I call her. She’s at lunch. Finally around 2:30 she leaves a message. I call back. She says Ford said no. SCCU said no. Ally said yes but not for enough money!! Now how could that possibly be? I’m sitting IN my new car. Registered to me! So I say I’ll be right over. I want my old car back. Apparently, now, Sandy thought it would be a good idea to let me wait for her in the lounge because..so now I’m headed for the front desk because xxxx no. Suddenly a man appears in front of my with my license plate explains their switching everything back and can I wait. I said no. Get my car, switch everything back and I’m leaving. What kind of scam is this? Why would you switch my registration and insurance if there’s no deal? No answer. Vinnie can’t even look at me and scurries away. Not so much to say today I guess. Sandy never did have the courtesy to show her face. I dealt with Ms Kelly who switched my insurance back, canceled the deal and registration. I asked her why would they switch everything over if there was no deal? No answer. So I can’t figure it out unless someone was getting some kind of kick back. Or maybe they’re just all stupid? Or maybe I just dodge some kind of scam by getting back in there ASAP. Don’t know. Don’t care. Just save yourselves the embarrassment of having to go to work and explain why you don’t have that new car they said was yours anymore and don’t go to Kelly Ford. To add insult to injury they put my license back on with a Kelly Ford plate. I drove straight into the service bay and had them remove it. More

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New car purchase The entire team, including Tim & Alicia Kelly, Casey, Cheryl, Cathy et al were attentive and thorough. Especially appreciate the orientation of the f The entire team, including Tim & Alicia Kelly, Casey, Cheryl, Cathy et al were attentive and thorough. Especially appreciate the orientation of the features by Cheryl. Thank all!! BC More

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Once again a great deal This is the third vehicle we have purchased from Phil Pettus at Kelly Ford. My wife and I purchased an Escape about a year and a half ago but found ou This is the third vehicle we have purchased from Phil Pettus at Kelly Ford. My wife and I purchased an Escape about a year and a half ago but found out that it was going to be too small for us as my wife is more and more in a wheel chair and requires extra space. The Escape is very comfortable but didn't meet our needs anymore. When we contacted Phil again early on we were not in a position to trade. We had looked at the Edge at the time. Then recently we spoke again and since I do a lot of handyman work I could use a new truck as it will fit all our needs. Phil found the perfect truck and was able to get us out of our Escape. Thank you to Phil and Charlie for putting this all together. Sandy in the Business Office completed the deal. Even though I think it may be the last car I'll own I will definitely recommend Phil and Kelly Ford. More

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The staff The whole staff, from the salesman, Marc, to the insurance personnel, to the financial personnel, and the managers all made the process extremely smoo The whole staff, from the salesman, Marc, to the insurance personnel, to the financial personnel, and the managers all made the process extremely smooth & pleasant. More

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Kelly Ford was fantastic!! My husband and I bought 2 cars from Kelly Ford. The staff and experience was just superb! My husband and I will buy our next vehicle from Kelly Ford!! My husband and I bought 2 cars from Kelly Ford. The staff and experience was just superb! My husband and I will buy our next vehicle from Kelly Ford!! More

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People at Kelly Ford in Melbourne Florida are awesome! My wife and I bought 2 new vehicles at Kelly Ford. The following people did an excellant job in helping us through the process: Charles, Jim, Vinny, S My wife and I bought 2 new vehicles at Kelly Ford. The following people did an excellant job in helping us through the process: Charles, Jim, Vinny, Sandy the finance person and Jesse our salesman did an excellant job! More

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Best New Car Buying Experience Went in to buy a new vehicle and was met by a very efficient staff. Everything was done from finding the car, to insurance, to financing in a timely Went in to buy a new vehicle and was met by a very efficient staff. Everything was done from finding the car, to insurance, to financing in a timely fashion. Was surprised when we went home with the car that afternoon. Well done!!!!! More

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