Sandra Van Hook | Page 38

Knowledgeable and Customer Oriented Staff We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be interested in considering. Once we settled on a new Escape, Charlie worked with us to get the price and payments where we needed them. From there we met with Sandra Smith to finalize the financial transactions. She was very knowledgeable of all the other options available for us. Was very patient in explaining all the questions we had. We had a very pleasant experience with everyone that helped us that day. More

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Purchased 2014 Ford Escape, our Ford truck totaled. We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, other driver's fault! Both insurance companies continue to haggle! The dealership is very clean and the best well-kept restrooms we have ever encountered! Everyone we met at this dealership was kind W/huge smiles! We also noticed how nicely dressed everyone was, as well, which always provides a first impression of a company. Sandra/Finance also very knowledgeable and helpful as we completed the finance process (W/O an insurance check in hand!) We love our 2014 Ford Escape and have already talked to a few of our friends/family/neighbors about our great experience on Thursday and Friday (July 16 - 17) at Kelly Ford, in Melbourne, FL. Thanks for the popcorn and water, too! Diane & Steve - Rockledge, FL More

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Tristan Palmer .... ford limited 7/11/15 all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friend all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friendly, we done the talking he listen and guided us through the figures and paperwork and reach the happy point. customer service was great, was willing to stay 2hrs past close on a weekend night... also i need to mention the other management involved who also made this a pleasant adventure Vinny, Charlie and Sandra..... would highly recommend a visit if your in the market for a car..... More

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Sales team are winners Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were so sweet, Sandra worked incredibly hard and Ed was courteous and helpful through the process! THE SALES TEAM ARE FULL OF WINNERS! THANK YOU AGAIN SANDRA AND ED!!!!!!!!! More

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Professional courtesy exceeded my expectations Dealership personnel were helpful, courteous and never pressured me into making a purchase. Their combined efforts and professional courtesy weighed h Dealership personnel were helpful, courteous and never pressured me into making a purchase. Their combined efforts and professional courtesy weighed heavily in my decision to buy from Kelly Ford. After the sale, their follow-up and sincere approach to assure I was completely satisfied with my purchase was outstanding and unexpected. Many thanks to Mike, Charlie, Sandy and Cheryl. More

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Comfortable, easy and fast Everyone involved obviously loved their jobs and made my decision to buy from this dealer an easy one. I will definitely send my friends their way. Everyone involved obviously loved their jobs and made my decision to buy from this dealer an easy one. I will definitely send my friends their way. More

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Fantastic Tristan was awesome! Helped us with our vehicle with no pressure. The whole dealership was beautiful and everyone was nice and relaxed. Not like some Tristan was awesome! Helped us with our vehicle with no pressure. The whole dealership was beautiful and everyone was nice and relaxed. Not like some places. Will definitely be back for my next truck!! More

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2015 F150 Ecoboost Platinum Rodney, Charlie & Glenn made it happen and I couldn't be happier!! The experience with "all" the staff is EXCELLENT :) I felt they went above and be Rodney, Charlie & Glenn made it happen and I couldn't be happier!! The experience with "all" the staff is EXCELLENT :) I felt they went above and beyond to get me the truck I wanted.....I feel I have made EXCELLENT friendships!!!! More

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I walked away feeling like I gained genuine frienship! I left the dealership not feeling like I was taken advantage of thanks to Phil, Sandy and Charlie. They were all very patient and understanding as I I left the dealership not feeling like I was taken advantage of thanks to Phil, Sandy and Charlie. They were all very patient and understanding as I wavered through my decision. More

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A model for others to follow This is day one with my new Explorer Limited. I leased it yesterday from Kelly Ford, Melbourne. I want to express to all, the wonderful experience I This is day one with my new Explorer Limited. I leased it yesterday from Kelly Ford, Melbourne. I want to express to all, the wonderful experience I had throughout the entire process beginning with my vehicle search, final vehicle selection and establishment of the lease. From the beginning of my search, I was not "sold" on any particular vehicle. I had visited multiple dealerships, other car makes / models, websites and site locations throughout my quest to find our second car. The Kelly Ford Dealership website was easy to navigate, current and "non-imposing". Once on site, the sales team (Rick, Mike Charlie, etc.) were aggressive (as expected); but not overly so. They were always responsive to all questions during my visit and to all follow-on email questions. When asked for a real dollars lease cost breakout, the sales team was forthcoming and complete with a listing of all lease costs. Again, no pressure; just regular follow up to ensure all my questions were resolved. Once my decision was made, the Kelly Ford Team was quick in completing the sales / lease process; but not overwhelmingly so. I never felt I was just another sale; I felt they were honestly concerned in my level of comfort during the sales / lease process. The Finance representative, Sandy, was not only engaging; but she was extremely polite as well as concerned with my total understanding of the lease cost elements; no surprises here. Once all the behind the scene requirements were complete, I spent over an hour with the Kelly Ford Team technical representative, Cheryl. She gave me helpful tips (some as homework) to provide greater utility of my use of cell phone data along with key short cuts in the utilization navigation and entertainment systems. THIS IS A CUSTOMER FOCUSED TEAM. MY OVERALL A TOTAL RECOMMENDATION IS I WOULD RETURN TO THEM FOR OUR NEXT CAR AND RECOMMEND THE KELLY FORD TEAM TO OTHERS. More

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