Sandy Diaz | Page 2

Sandy was very helpful and friendly in getting my issues resolved promptly. Great dealership to work with! resolved promptly. Great dealership to work with! More

by denisegrullon159 Verified Customer Verified Customer

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Very honest and honorable and they managed my concerns responsibly and fairly . Michael was a great asset as he sent a video. On my inquiry and the only reason I drove 3 hours to see the car. He went t responsibly and fairly . Michael was a great asset as he sent a video. On my inquiry and the only reason I drove 3 hours to see the car. He went the extra step to sell the car. Thanks More

by david.black Verified Customer Verified Customer

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The transaction was very pleasant and transparent, which is most appreciated. Got a nice trade-in deal as well. is most appreciated. Got a nice trade-in deal as well. More

by ni.crispim01 Verified Customer Verified Customer

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I felt the deal was good, the transaction super smooth, and the delivery quick and easy. Sandy was awesome. The only small complaint is the vehicle was a little less than half full of gas when I picked it and the delivery quick and easy. Sandy was awesome. The only small complaint is the vehicle was a little less than half full of gas when I picked it up with a 6 hour drive ahead of me. I have bought a good many cars and dealers always deliver it with a full tank. More

by bfoydds Verified Customer Verified Customer

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Had a great experience . Got what I wanted with no problem thank you to the team for helping me out Got what I wanted with no problem thank you to the team for helping me out More

by brendan201178 Verified Customer Verified Customer

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Worst experience ever. Found out today almost 30 days later they never funded our loan and pay off on trade in never done. Completely incompetent and unprofessional. So ab Found out today almost 30 days later they never funded our loan and pay off on trade in never done. Completely incompetent and unprofessional. So absolutely disgusting More

by ginnylsagent99 Verified Customer Verified Customer

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Daniel Feltz and Drew are the best. They went over and beyond to make sure my needs and wants were addressed. I will definitely refer them to all my friends. They went over and beyond to make sure my needs and wants were addressed. I will definitely refer them to all my friends. More

by Tiffanyothaxton Verified Customer Verified Customer

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5 stars for everyone in sales dept: Sales Manager Drew, Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Dealing with them was nothing short of pleasure. 1 star for the service dept that was tasked with safety inspection and prepping (mechanicaly) the car for sale. 1 star is a bump from 0 stars just for the fact that the car had 3 tires replaced (previous ones had sidewall damage so had to be changed). 0 stars for putting on the lot car that has all brake rotors warped! To be clear, Volvo (Polestar) brake rotors are known to be crap that warp easily. However taking into inventory a sport vehicle with unknown history and not verifying the condition of the single most important car component which are BRAKES is unacceptable. This is a critical safety item that was overlooked. The tech that signed off on the inspection docs should have been fired. Our test drive was short and slow on local roads so I did not notice the problem. However on our way home (200 miles) we had a few close calls when we nearly rear ended other cars due the to condition of the brakes. I brought the car to my dealership and let our master tech take it for a spin. He quickly diagnosed warped rotors. I don't get it. Why risk people's lives? Why expose the dealership to potential lawsuit? Bad brakes means people die. If you tell sales department that brakes had to be replaced, they will understand and incorporate resulting costs into the selling price. Entire sales team worked very hard to sell the car, build and maintain relationship that led to the sale. Can't blame them for doing perfect job. But It takes one tech (or his supervisor that turned down the brake job) that ruins the entire experience and almost cost me and my wife our lives on the road. More

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When you buy a car from a dealership, you expect to be able to drive home without any trouble. Not from this dealership. Approximately 25 miles the oil light turns on and I have to pull over only to find able to drive home without any trouble. Not from this dealership. Approximately 25 miles the oil light turns on and I have to pull over only to find the the oil pan gasket is leaking. Now I have to walk to a gas station to purchase 5 qts of oil then walk back to my car and start to fill it. It would have cost them maybe 75-125 dollars to fix it but they couldn't/wouldn't do that. Also I recieved a text asking me to call the dealership and no one answered. Great customer service. More

by User-412c2ee01e Verified Customer Verified Customer

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Wonderful experience very welcoming team that helped me get into the car I wanted to purchase. Overall a great and seamless experience! I highly recommend. get into the car I wanted to purchase. Overall a great and seamless experience! I highly recommend. More

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