Sandy Diaz | Page 5

I had the pleasure of working with Christopher at Jacob’s Mitsubishi in Wesley Chapel during my recent car purchase, and I couldn’t be more satisfied with the experience. From the moment I walked into the sh Mitsubishi in Wesley Chapel during my recent car purchase, and I couldn’t be more satisfied with the experience. From the moment I walked into the showroom, Christopher made me feel welcomed and comfortable—no high-pressure sales tactics, just a genuine desire to help me find the best vehicle for my needs. More

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Purchase process was pretty smooth. Got the car home and it's missing quite a few features the listing stated it had. The features were the reason I selected this car over others. Withi Got the car home and it's missing quite a few features the listing stated it had. The features were the reason I selected this car over others. Within 2 days of ownership one tire blew it was down to the steel. I called to speak to someone about all of this but no return call. More

by catherine.eusebio07 Verified Customer Verified Customer

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It was a nice car buying experience. We got the car we wanted in a very wuick time snd everyone was nice and professional We got the car we wanted in a very wuick time snd everyone was nice and professional More

by jack0556 Verified Customer Verified Customer

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Review fromReginald S 1 star 08/19/2024 I purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and n purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and non-responsive after the sale. Each person I spoke with gave the impression of prioritizing the buyer. After the sale, nothing but excuses for why the things promised remained undone. Obi was responsive until after the sale. Then reaching him became difficult. When I did get him, he led with how busy he was and seemed bothered by my questions. I had a conversation with *************************(former General Manager) **, and he provided assurances my concerns would be addressed. The next time I called he was no longer employed at Jacobs Mitsubishi. The dealership is poorly managed from the managers to the salespeople. Their customer service is egregious at best. I was promised callbacks from ***** (manager), ***** (manager), & Obi. To a person, they don't do as they say. The car detail that was promised was not done. When the vehicle was delivered, it was filthy inside. It had spills on the seats and stains on the lining. The door latch was faulty, it would unlock while driving. Consequentially, I couldn't alarm the car when parked. I contacted Sandy about the issue, and she said she'd raise my concerns with ****** (another manager) and didn't call back. I replaced the locking mechanism necessary to alarm the car. I replaced two worn front tires and paid to have the vehicle detailed. To recap, I replaced the faulty door latch, replaced two tires, and had the vehicle detailed, which totaled more than $2,600. No one called to follow up, inquire, or offer assistance. Buyer beware! One star is given because it was required to leave the review. More

by pinseekah Verified Customer Verified Customer

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Amazing customer service, service advisor Justin was very Knowledgeable and helpful. Definitely a great experience. Thank you Knowledgeable and helpful. Definitely a great experience. Thank you More

by COR936J Verified Customer Verified Customer

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I had an excellent experience with the sales team. They are highly professional, mindful, and attentive listeners. Their commitment to understanding and meeting my needs, wants, and limitations was tr They are highly professional, mindful, and attentive listeners. Their commitment to understanding and meeting my needs, wants, and limitations was truly impressive. I felt valued and well taken care of throughout the entire process. Highly recommended! Big shout out to John Demarco. More

by Towns Verified Customer Verified Customer

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Could not have been easier and everyone was so courteous and nice to me — not like the old adversarial roles when trying to buy a car. I did the whole thing online and never had to leave my home. and nice to me — not like the old adversarial roles when trying to buy a car. I did the whole thing online and never had to leave my home. More

by elfiesrefuge Verified Customer Verified Customer

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I bought a 2018 Mercedes S560. My salesman was very nice, Emilio. However there was a rock chip in the windshield that was not disclosed before I drove over 4 hours to buy the ca My salesman was very nice, Emilio. However there was a rock chip in the windshield that was not disclosed before I drove over 4 hours to buy the car. They did agree to reduce the price by $500 for that which was good. The issues came after the sale. Since I already had a check from my credit union for initial amount they owed me the $500 plus some extra on the sales tax they had miscalculated. Total owed back to me was just over $600. Well here it is June 14 and I bought the car April 5th and still no check. In addition although they had the check from my credit Union and I told the name of the credit union they sent the title to a different credit union so we still have no title. Repeated calls don't seem to get it fixed. I waited this long to write the review hoping they would fix these issues but finally got tired of waiting. 2 months and counting with no title and no check for the amount they owe me. One lady actually called and said they didn't owe me the full amount as they miscalculated the sale tax and didn't owe me as much but when I went back to the bill of sale they had actually charged me more than the 7% for my area. More

by dmrubnitz Verified Customer Verified Customer

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I came to Jacobs for a new car, I made an appointment with Natalia Sanchez yesterday to talk to her today. I was very impressed with her quick respond to me. We e-mailed a few times so she knew what i wa with Natalia Sanchez yesterday to talk to her today. I was very impressed with her quick respond to me. We e-mailed a few times so she knew what i wanted. after we hung up on the phone Sandy Called me from the dealership to make sure everything was good.I went for my appointment at 1:30 I got lost so i called the dealership and Sandy answered the phone and got me right to the dealership right away. When i walked in Natalia Sanchez greeted me with a very nice smile. then Sandy was there to introduce herself to me and then Richard came out to let me know he will be helping me also with the financing.It was a fantastic experience, very professional, I would highly recommend Jacobs Mitsubishi,Wesley Chapel to any one thinking about buying a car.. Thanks everyone. Sabra Mccarty More

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This is the worst customer experience I have ever endured in my life. This company is nothing but your typical “car-salesman experience” but with FAR LESS quality communication. From the continual constant- in my life. This company is nothing but your typical “car-salesman experience” but with FAR LESS quality communication. From the continual constant-contact required by THE CUSTOMER in order to move any sort of buying process along, continual handoffs, intentional delays and attempts to get you “in the door” all made this process anything but hassle—free. Their slogans on the website are copy and paste but have no real meaning in person of making your time feel valued, “car shopping made easy”, and are a FAR cry from “exceptional customer service”. Additionally, I’ve been dealing with warranty concerns for my vehicle since bringing it home. I have been transferred to dead lines 10 times over the course of my experience, and the GM is literally unreachable. They advertise a “Talk to the GM” as if an email goes to his “personal inbox” but this goes unmonitored. Additionally, every time I’ve attempted to be transferred to speak with him “Oh, he’s at the other location today.” So I’ve call the other location and hear “He’s usually only at the other location, he doesn’t come here very often.” So employees (and managers alike) handoff the responsibility, hoping none of it will befall them personally, as the customer will just give up. I will continue to post my experience on any platform that has a chance of reaching potential customer base so they are warded away by shady practices in play, including ALTERING THE FINAL PRICE OF A VEHICLE AFTER YOU’VE AGREED AND HOPING YOU SIGN THE FINAL PAPER TOO QUICKLY IN THEIR FINANCE OFFICE. To recap: cold handoffs, poorly trained sales-reps, lackluster valuations for trade-in, zero respect for customer’s time, no continuity of care (or assumption of responsibility), absent GM, “finish-line” price gouging. Don’t shop here, take your chances with l.i.t.t.e.r.a.l.l.y. ANY OTHER DEALERSHIP. Being forced to even leave the minimum one-star review here is too gracious of a gesture. More

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