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Sandy Monson
Sandy Monson | Page 25
Professional BMW Service Advisor
BMW of Palm Springs
3737 East Palm Canyon Dr
Palm Springs, CA 92264
288 Reviews
Sandy has dedicated 16 years of her career to BMW of Palm Springs and has been involved in the automotive industry for a total of 20 years. Outside of work, she finds joy in visiting Universal Studios, Disneyland, and zoos, all while cherishing moments spent with her family. Sandy has a passion for fashion and enjoys shopping in her free time. Her top choice among BMW models is the M3.
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288 Reviews of Sandy Monson
October 30, 2019
Get it in Writing! My experience with Palm Springs BMW service department (Sandra) is the best. However, I would CAUTION anyone from leasing a BMW without everything in My experience with Palm Springs BMW service department (Sandra) is the best. However, I would CAUTION anyone from leasing a BMW without everything in writing. I leased a 2017 X5 (that was a demo from the wife of ? ) with 4500 miles. I was reassured that I would not be penalized for those miles. Yesterday,10/24/2019, I took the car in for an oil change and I was told that the X5 was over 36,000 miles and I would have to pay for the services. I was told verbally by the sales person, I would not have to worry. This is not true. This was verified by Jasmin at Corp BMW customer relations. Who did nothing except tell me....sorry you were misinformed by the sales person. If you lease a car with miles, get everything in writing from BMW. So, I learned my lesson. Also, that demo mileage, that I didn't not put on the X5 goes against the 50,000 miles. GET IT IN WRITING. High staff turnover. I guess the "management" is not reading 2019 reviews. There are so many 1 and 2 stars. Read the reviews.....RED FLAGS More
by RandyK
October 23, 2019
Window Repair Once again I am happy with the service at PS BMW. Timely repair, good conversation, and cost less than the estimate Treat the staff to a M Track Once again I am happy with the service at PS BMW. Timely repair, good conversation, and cost less than the estimate Treat the staff to a M Track Day!! More
by 5 series
October 09, 2019
Hands down, beat BMW dealer I have ever been to. Royal treatment and superior knowledge. Vince treats me and my car like family. Sandy is 100 percent pro and Michael Pope is a friend for life. treatment and superior knowledge. Vince treats me and my car like family. Sandy is 100 percent pro and Michael Pope is a friend for life. More
by AndrewPSCA
Other Employees Tagged: Brody Williams, Brad Williams , Karen Gannon, Michael Pope, Regena Tharpe, Vince is the best technician I’ve ever known
October 05, 2019
Excellent. Very professional. We are always happy with the service at Palm Springs BMW! We have leased/purchased 6 BMW’s from your store and may again. the service at Palm Springs BMW! We have leased/purchased 6 BMW’s from your store and may again. More
by Renee Brooks
Other Employees Tagged: Freddy Valenzuela
September 13, 2019
Great customer service The whole process was quick and painless. Sandra already had my loaner waiting for me. All the services and issues were addressed at the end of the The whole process was quick and painless. Sandra already had my loaner waiting for me. All the services and issues were addressed at the end of the day. They’re great! More
by BMW X5
August 09, 2019
We did it! I'm not the easiest to please, let me just say that up front. Picky is one word for it, but when it comes to cars, I'm especially difficult to please. I'm not the easiest to please, let me just say that up front. Picky is one word for it, but when it comes to cars, I'm especially difficult to please. BMW started sending special offers a few months prior to the end of my lease, which got me thinking. I then identified the exact car I was looking for, and told Mike what I wanted. It took some time, but he ultimately found it and brought it to Palm Springs for me. With so many 'has to have' and 'cannot have' limitations, that in itself was a challenge, but then I also had 'limitations' on what I could afford. He made all of it work, and I took delivery this week on the best car I've ever owned. Bravo, Mike! More
by Obayley
Other Employees Tagged: Michael Pope, Kevin Rock
July 25, 2019
Sandy in service is the best 5 star service always Great job !!! Sandy does an awesome job every time we come in I would recommend this dealership to anyone in the vall 5 star service always Great job !!! Sandy does an awesome job every time we come in I would recommend this dealership to anyone in the valley More
by Bmw service bergmann
June 29, 2019
My. Vehicle service Sandy always takes care of my car each time I come in for service . I live in Los Angella most of the time but wait to service my vehicle until I am i Sandy always takes care of my car each time I come in for service . I live in Los Angella most of the time but wait to service my vehicle until I am in the Palm Springs area as I km comfortable with the service staff at BMW of Palm Springs. More
by Jasons 17
June 02, 2019
Excellent service The service writer checked me on and all services were performed in less than a day. Car was cleaned and any questions were answered fully The service writer checked me on and all services were performed in less than a day. Car was cleaned and any questions were answered fully More
by X5er
May 17, 2019
Service Excellent reaction and resolution to a difficult issue. Sandra should be recognized for her astute handling of my predicament. She was professional an Excellent reaction and resolution to a difficult issue. Sandra should be recognized for her astute handling of my predicament. She was professional and thorough in researching the issue and in resolving it. She is an asset to your dealership and retained my business. More
by Mac
