Great overall experience at the dealership but not so
much after the sale was complete. After I drove the vehicle home, I found that the horn didn't work properly. I tried multiple times to call the deal
much after the sale was complete. After I drove the vehicle home, I found that the horn didn't work properly. I tried multiple times to call the dealership and I either couldnt reach anybody that had the authority to address the problem or when I left messages for the person who did, I never heard back from them. Since I live too far from the dealership to just drop in, I finally gave up. Im sure that if I would have hounded them, I would have probably got some satisfaction but you dont expect to have to pester somebody after doing business with them.
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by malcolm.naderhoff
Other Employees Tagged:
Brandon Wilson
Oct 03, 2023 -
Shottenkirk Ford Jasper responded
malcolm.naderhoff, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Bought a slightly used F150 in less than two hours,
GREAT job Austin. Will need the extra set of keys, Thanks Austin.......
GREAT job Austin. Will need the extra set of keys, Thanks Austin.......
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by JERRELL.COBB
Verified Customer
Verified Customer
Sep 19, 2023 -
Shottenkirk Ford Jasper responded
JERRELL.COBB, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Austin was super considerate and helpful.
He made the process straightforward and painless. He’s the man!
He made the process straightforward and painless. He’s the man!
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by PERKINSGRIFFEN
Verified Customer
Verified Customer
Sep 18, 2023 -
Shottenkirk Ford Jasper responded
PERKINSGRIFFEN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Bernard and Brandon are both wonderful.
This was the easiest car buying experience! RUN don't walk to Shottenkirk for all of your vehicles.
This was the easiest car buying experience! RUN don't walk to Shottenkirk for all of your vehicles.
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by BRITTANYGOSS29
Verified Customer
Verified Customer
Other Employees Tagged:
Bernard, Brandon
Sep 14, 2023 -
Shottenkirk Ford Jasper responded
BRITTANYGOSS29, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Very friendly staff and very knowledgeable, trucks
where priced good and they talk to me ,not at me.
where priced good and they talk to me ,not at me.
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by MASTERWAZI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rick Biles, Sayed Hassan
Sep 11, 2023 -
Shottenkirk Ford Jasper responded
MASTERWAZI, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
This makes multiple vehicles purchased from this
dealerahip and all persons involved. Great experiences and easy to work with. Will send friends and family to these great folks.
dealerahip and all persons involved. Great experiences and easy to work with. Will send friends and family to these great folks.
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by STEVEN.EIDSON
Verified Customer
Verified Customer
Sep 11, 2023 -
Shottenkirk Ford Jasper responded
STEVEN.EIDSON, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Sep 11, 2023 -
STEVEN.EIDSON responded
Your folks do a great job. Always a great selection of vehicles. Will continue to shop at Shottenkirk Jasper!!
Mike took great care of me on my car sale.
He was ver understanding and kind.
He was ver understanding and kind.
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by chestercindy
Sep 08, 2023 -
Shottenkirk Ford Jasper responded
chestercindy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Excellent Group Of Folks that go above and beyond, I will
be a repeat customer for life.
be a repeat customer for life.
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by SEDWARDSACE
Verified Customer
Verified Customer
Other Employees Tagged:
Rick Biles, Mike Mccarthy
Sep 08, 2023 -
Shottenkirk Ford Jasper responded
SEDWARDSACE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
sales rep was a good kid.
Sales manager was a xxxxxx and not helpful or nice! he only cared about ripping me iff
Sales manager was a xxxxxx and not helpful or nice! he only cared about ripping me iff
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by TREBINNER3
Verified Customer
Verified Customer
Aug 27, 2023 -
Shottenkirk Ford Jasper responded
TREBINNER3, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
Staff here are extremely helpful and knowledgeable!
Mark spent hours with us to make sure we had everything we needed. He even found car insurance at a cheaper rate than what I was paying!!
I bought a
Mark spent hours with us to make sure we had everything we needed. He even found car insurance at a cheaper rate than what I was paying!!
I bought a convertible mustang and I’m so happy!! I’ll be back!
Thank you Shottenkirk and thank you Mark!!!
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by dixielwilliams12
Other Employees Tagged:
Mike Mccarthy
Aug 21, 2023 -
Shottenkirk Ford Jasper responded
dixielwilliams12, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!