Santiago Serrano
Santiago Serrano at Potamkin Hyundai

Santiago Serrano

Service Advisor

Potamkin Hyundai

6200 NW 167th St
Miami, FL 33014

5.0
161 Reviews
5.0

161 Reviews

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161 Reviews of Santiago Serrano

August 27, 2026

Dealership Rating
Employee Rating

I’ve been going to Potamkin for nine years, and honestly, every time I visit, I feel better and more confident that I’m receiving the best service. Santiago, Carlos, and Mr. Alberto Ruiz are so dedicated to More

by ednymendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Medina, Rosalinda Martin

Aug 27, 2026

Potamkin Hyundai responded

Thank you for your wonderful review, Edny! We truly appreciate your loyalty over the past nine years and are thrilled to hear that you consistently feel confident in the service you receive at Potamkin Hyundai. It's fantastic to know that Santiago, Carlos, and Alberto have made your visits enjoyable. We're also excited about the food truck offering; it's great to provide our customers with delicious options while they wait. Looking forward to seeing you again soon! Sincerely, The Team at Potamkin Hyundai

August 16, 2026

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Extremely helpful Service Advisor Santiago Serrano got my blown engine covered under warranty. Huge help to me. Thanks! More

by bryanmardis
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 16, 2026

Potamkin Hyundai responded

Thank you for your kind words, Bryan! We’re thrilled to hear that Santiago was able to assist you with your engine warranty. At Potamkin Hyundai, we always strive to provide exceptional service and support. We appreciate your feedback and look forward to helping you again in the future! Sincerely, The Team at Potamkin Hyundai

July 24, 2026

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Excelente, buena atencion , instalaciónes limpia agradable ambiente e iluminación muy buena la recomiendo a toda la comunidad hyundai More

by ivesaraujo075
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 25, 2026

Potamkin Hyundai responded

¡Gracias por compartir cómo fue tu experiencia, Ive! Nos alegra saber que disfrutaste del servicio y del ambiente en Potamkin Hyundai. Agradecemos tu recomendación a la comunidad de Hyundai. ¡Esperamos verte de nuevo pronto! Atentamente, The Team at Potamkin Hyundai

July 09, 2026

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Santiago was very helpful. The car had to stay over night, a part was needed. The next day it was completed. Santiago kept us updated till the work was done. More

by sunsetlg2
Service Price Transparency
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Recommend Dealer
Yes
Jul 10, 2026

Potamkin Hyundai responded

Thank you for your kind words! We’re thrilled to hear that Santiago provided you with helpful service and kept you updated during your visit. At Potamkin Hyundai, we strive to ensure our customers are well-informed and satisfied. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at Potamkin Hyundai

July 04, 2026

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Employee Rating

From purchase to quarterly maintenance, the customer service of this place is second to none! Check out my review on Google for additional details. Kudos! More

by Marc-Alain Dugue
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Orlando Gonzalez

Jul 04, 2026

Potamkin Hyundai responded

Thank you for your great review, Marc-Alain! It's wonderful to hear that you had such a positive experience with Potamkin Hyundai, from your purchase to your quarterly maintenance. We truly appreciate your kudos and look forward to serving you again in the future. If you have any more feedback or need assistance, don’t hesitate to reach out! Sincerely, The Team at Potamkin Hyundai

July 03, 2026

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After years of Service, still #1 in Customer Excellence. My family and I, have been customers for many years. Our cars are now older and our Car Service Needs have changed. Our Service Advisor Santiago, off More

by Javier & Christina Perez
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 04, 2026

Potamkin Hyundai responded

Thank you, Javier and Christina! We’re thrilled to hear about your continuous support and loyalty to Potamkin Hyundai over the years. It’s wonderful to know that Santiago has been able to provide your family with budget-friendly options and excellent service. We appreciate your kind words and look forward to continuing to assist you with all your automotive needs. See you next time! Sincerely, The Team at Potamkin Hyundai

June 23, 2026

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Excellent Service Department; professional, helpful & very knowledgeable. Specially Carlos & Santiago. Also, prices are very reasonable and fair for the services. More

by gbs631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Medina

Jun 24, 2026

Potamkin Hyundai responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our service department at Potamkin Hyundai. Carlos and Santiago will be delighted to know they made a positive impact. We appreciate your recognition of our reasonable pricing and look forward to serving you again in the future! Sincerely, The Team at Potamkin Hyundai

June 22, 2026

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Potamkin Hyundaibis always the best. The service is very professional and friendly I definitely will recommend it More

by Eduardo Retif
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rosalinda Martin

Jun 23, 2026

Potamkin Hyundai responded

Thank you for your wonderful review, Eduardo! We are thrilled to hear that you had a positive experience with our professional and friendly service at Potamkin Hyundai. Your recommendation means a lot to us, and we look forward to welcoming you back soon! Sincerely, The Team at Potamkin Hyundai

May 24, 2026

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Muy Bonito,el Personal de Vendedores,muy Amable ,me atendieron y trataron de que no tuviera que esperar Mucho . More

by montoron23
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Recommend Dealer
Yes
May 27, 2026

Potamkin Hyundai responded

¡Gracias por su comentario! Es fantástico saber que tuvo una experiencia positiva con nuestro equipo de ventas en Potamkin Hyundai. Valoramos su tiempo y nos esforzamos por atenderlo de la mejor manera posible. ¡Esperamos verlo de nuevo pronto!

May 11, 2026

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Employee Rating

Appt was for a recall on anti-theft system and although I apparently had 2 recalls pending...the part for the anti-theft system was out of stock. Second item that I found rather annoying was the both the vol More

by ooartsyfartsyoo
Service Price Transparency
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Recommend Dealer
Yes
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