Santos Cruzado

I want to start off by thanking Santos Cruzado! He I want to start off by thanking Santos Cruzado! He really took the time to get to know me and know what I wanted! His time a patients with my situat I want to start off by thanking Santos Cruzado! He really took the time to get to know me and know what I wanted! His time a patients with my situation was something that I could have never dealt with. We talked so much he felt more like family. He knew how to point me in the right direction to the perfect sales man Jim Burke. Jim was so patient with me knowing that I needed a specific car in a specific budget and pointed me in the right direction. When we finally found the right car David Kerr was right there in the finance department making every move that needed to be made with the banks to make me a happy customer. The time that these men took to get me into a new car was unbelievable! To say that they all went above and beyond is an understatement!! I would recommend anyone of my family/ friends to go and see these guy. I also want to give a little warning, make sure that the people that you deal with here know what you want. I spoke to a salesman on the chevy side of this dealership a couple weeks prior to buying my car that was trying to get me into something that I would not have been happy in. I was smart enough to wait and when I found these three guys I could not have been happier! I walked away with this beautiful 2020 Compass for the lowest price and best finance option they could find me! More

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Best New Car Experience Ever !!! After reviewing a few SUVs online I decided on a 2019 JEEP Cherokee Latitude Plus. I decided to drive the 20 miles to Imperial in Mendon because of th After reviewing a few SUVs online I decided on a 2019 JEEP Cherokee Latitude Plus. I decided to drive the 20 miles to Imperial in Mendon because of the TV commercials and newspaper ads that I had recently seen. Upon arrival I was greeted by 'Frank'. He was friendly and expressed a sincere interest in what I was looking to do. Frank was knowledgeable about the vehicle I wanted to test drive. He was incredibly patient with me as I was trying to comprehend the pros and cons of buying v leasing. I never felt rushed or got the sense that Frank might be weary of my 'overthinking'. I believe that I received a fair trade in value for my vehicle. Long story short- I will take delivery on my new JEEP this week and I would not hesitate to recommend Frank and Rami (Finance)...as well as Imperial. The free dinner at the Diner was a nice touch as well !! More

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Got my jeep!! I did my homework. The Jeep I wanted was at Imperial and the price was lower than other Jeep dealer around. We dealt with some crazy New England weat I did my homework. The Jeep I wanted was at Imperial and the price was lower than other Jeep dealer around. We dealt with some crazy New England weather but managed to make the deal. Russ was great! No pressure. Imperial works very hard to make your experience a positive one. More

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Excellent Service I had a great experience, first with Santos getting back to me with my email request. Then, thank you Jim Burke, you're the best! You identified the I had a great experience, first with Santos getting back to me with my email request. Then, thank you Jim Burke, you're the best! You identified the Jeep I wanted, I didn't have to sit there for hours, you were up front and transparent, which I really appreciated! Of course, J.P., Jeff and Mike Walsh were awesome as well. Highly recommend to anyone looking for a Jeep vehicle. Sincerely Annie Daoust - repeat customer! More

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Maaz is a gentleman... Definitely wasn't sure today was the day to buy and that Imperial was going to be the dealership. Maaz was the knowledge gentleman who wasn't trying t Definitely wasn't sure today was the day to buy and that Imperial was going to be the dealership. Maaz was the knowledge gentleman who wasn't trying to push a sale, he was low pressure and a real easy guy to talk to. He made the experience absolutely flawless. I'll seek him out when looking for another vehicles in the near future. The experience at Imperial was very positive, mainly because of Maaz. More

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Great Experience This is our second time buying (leasing, this time) with Imperial RAM and we are lifers! All of the staff who worked with us were excellent - Sales Co This is our second time buying (leasing, this time) with Imperial RAM and we are lifers! All of the staff who worked with us were excellent - Sales Consultant: Noor Basar, Sales Manager: Marc Mastroianni, Sales Manager: JP Carlo, and Santos Cruzado, Internet Sales Manager. We could not be happier with our experience or our new Big Horn truck! From start to finish the process was smooth. We received a great deal on a fabulous truck and are looking forward to our next new vehicle coming from Imperial! More

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No hassle lease I showed up one week night knowing exactly what I wanted. I told my salesman Tim what I was looking for Price wise and if we could be reasonable then I showed up one week night knowing exactly what I wanted. I told my salesman Tim what I was looking for Price wise and if we could be reasonable then I would sign that night. Tim wend and ran numbers and when he presented them I was blown away. He gave me a great offer on the first try. I asked if we could throw in 2 more things, he went to bat for me and got it done and I signed that night. Tim made my experience very quick and easy and played no games. I would highly recommend him to anyone I know. More

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Best car buying experience in 20 years Walked in with wife looking for something for her, ended up with something for me instead. Dealt with Frank and Mike and both are the best. Frank got Walked in with wife looking for something for her, ended up with something for me instead. Dealt with Frank and Mike and both are the best. Frank got me the best deal with no games and was 100% committed to customer service, including a trip to the registry! Will be back there for my next one. More

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Great sales experience Had a great sales experience with Santos, Ed, and Karyn. Bought a 2014 Dodge Charger and I love it!!! The staff was honest and straight forward. Had a great sales experience with Santos, Ed, and Karyn. Bought a 2014 Dodge Charger and I love it!!! The staff was honest and straight forward. More

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finding the right vehicle After looking at half a dozen dealerships with no luck, I found a potential truck at imperial online. I contacted Santos who informed me a truck with After looking at half a dozen dealerships with no luck, I found a potential truck at imperial online. I contacted Santos who informed me a truck with an 8ft bed was in the lot. I went that evening and met Sean Ewing who showed me the truck (it also had a cap: much needed). Working with Sean and Karyn was definitely a pleasure and I'm very happy with my purchase. More

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