Sara Cribbs | Page 3

Horrible after sale experience. Service returned my car worse than when I dropped it off. Nothing was fixed,check engine light on and filthy. Service manager is useless and General manager won’t even retu worse than when I dropped it off. Nothing was fixed,check engine light on and filthy. Service manager is useless and General manager won’t even return a phone call. First they told me to just drive an unsafe vehicle with no regard for human life and they would not provide a loaner car as agreed. Then they told me to try another dealer to see if I would get better service. Only excuses were provided. Once they sell you a car you are on your own. Avoid this place. More

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Excellant service all the time. Friendly staff and very attentive to the customer service. Excellant workmanship from the techs. attentive to the customer service. Excellant workmanship from the techs. More

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Sara was over the top attentive and efficient in dealing with a stressful situation. She responded quickly to my concerns and made sure the job was done in an amazing time frame. with a stressful situation. She responded quickly to my concerns and made sure the job was done in an amazing time frame. More

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Sara was professional, approachable and displayed concern/empathy ( a rare trait for the challenging position she is in). I would highly recommend anyone coming to your dealership for service - es concern/empathy ( a rare trait for the challenging position she is in). I would highly recommend anyone coming to your dealership for service - especially with staff like Sara Cribbs. Something else worth noting is how well your staff interacted with one another. There was definitely positive team synergy and a feeling of respect for one another. This speaks volumes. Jeff Kronschnabl More

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Sara was very professional and friendly. I greatly appreciated her follow up and communication with me throughout the whole time my car was being serviced. appreciated her follow up and communication with me throughout the whole time my car was being serviced. More

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Sara, the service tech, was very heloful, friendly and professional professional More

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The service department did an awesome job. They were responsive and displayed genuine concern for the stress that customers experience when bringing in a vehicle for service. The service team worked responsive and displayed genuine concern for the stress that customers experience when bringing in a vehicle for service. The service team worked together to ensure that every concern was taken care of and even stepped in for each other to make sure that customer was priority. Great work, great customer service and great service manager (Jason Midura). I truly appreciate all of you. Keep up the good work. More

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This dealership wins a few stars in selling you the product, a "NO" stars in service (most important). I am in my 2nd Range Rover, I chose to purchase at this dealership in 2020 for my 2nd Sport due to product, a "NO" stars in service (most important). I am in my 2nd Range Rover, I chose to purchase at this dealership in 2020 for my 2nd Sport due to the sales team providing a good experience THE BUYING DAY! They overpromised with a commitment to on going customer service. As for on going service, the service department is a true disconnect, each visit or call is nothing less of unprofessional customer service, the latest story, they scheduled a service appt and called 4 days prior to appointment day to cancel due to lack of employees, in addition they need to reschedule 27 days later...when you have an issue you must wait over a month total to get your car in the shop???? Buy elsewhere and buy German! More

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Sara Cribbs, a sevice tech..Was very good in taking care of my problem with my I-Pace. A very kind women to respond to my problem. Thanks - of my problem with my I-Pace. A very kind women to respond to my problem. Thanks - More

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