Sarah Hageman

everyone is very friendly especially Sarah. I always feel comfortable and have confidance my car is being taken care of.; I always feel comfortable and have confidance my car is being taken care of.; More

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They are the best dealership, with a great service department. I always recommend this dealership to my friends. department. I always recommend this dealership to my friends. More

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Sarah sets the standard by which all individuals in a service industry should be measured. Service is about expectation management which means keeping the customer informed in an accurate and timely way. service industry should be measured. Service is about expectation management which means keeping the customer informed in an accurate and timely way. A person in the service industry should act in such a way you know they are on your side. Sarah does all these things and I actually look forward to having my Subaru serviced. Sarah is another reason to buy a Subaru and have it serviced in the Coachella Valley. More

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I purchased my First Subaru in July of 2009. I have not yet had a chance to telephone Gilbert and make an official Appointment for further Consultation. However as my current Work Commitment finishes by Oc yet had a chance to telephone Gilbert and make an official Appointment for further Consultation. However as my current Work Commitment finishes by Oct. 1oth..I shall be wide open to setting an Appointment Date after that time. I am wanting to look into either another New Subaru Forrester or possibly one 2-3 years old but with Low Miles etc. Many Thanks! Blessings! Jack Kennedy More

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Sarah went above and beyond with creative thinking to find a part for my audio system when I needed sound (maps, music) for a road trip the following day. She got me in and out of Service in minimal time find a part for my audio system when I needed sound (maps, music) for a road trip the following day. She got me in and out of Service in minimal time and repair was made expertly. Absolutely fantastic service. Thanks! More

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Sarah has been taking care of my Subaru s for five years now. She is the best Service Adviser I have ever experienced in 40 years of car ownership. She is friendly, extremely competent and very communicat now. She is the best Service Adviser I have ever experienced in 40 years of car ownership. She is friendly, extremely competent and very communicative. I honestly don't understand the negative reviews of this dealership unless they're just grumpy people looking to pick a fight. I've always had excellent service and been treated with kindness and respect. More

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This dealership tried to charge me to service my NEW 2019 Subaru because I did not buy it there, and I would have had to buy a maintenance package when I bought the year ago. Their service prices were super Subaru because I did not buy it there, and I would have had to buy a maintenance package when I bought the year ago. Their service prices were super high too. This is my last Subaru. More

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Excellent Caring Customer Service I bought my Subaru Impreza in 2014 from this Dealership . Larry and Sarah have always been more than helpful . Larry runs the Dealership now and puts I bought my Subaru Impreza in 2014 from this Dealership . Larry and Sarah have always been more than helpful . Larry runs the Dealership now and puts his customers first as it should be . Sarah works in the service Dept as a Service Writer and does an excellent and very professional job . More

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I received a notice in the mail that the airbag in the passenger side of my Subaru Impreza had been recalled, so I made an appointment at my nearest Subaru dealership in Palm Springs. I figured while I wa passenger side of my Subaru Impreza had been recalled, so I made an appointment at my nearest Subaru dealership in Palm Springs. I figured while I was there I would have them fix my headlights that had been out, too. I had not been to this dealership before, but soon realized it was a big mistake to take my car here. First of all the service was horrible. They have a bunch of inexperienced ‘kids,’ who apparently cannot answer basic questions, running the place. They appear miserable, like they must hate their jobs, and it is reflected in the way they treat the customer (and each other). But fine, “I’m just here to get my airbag (and headlights) fixed,” I thought. I dropped my car off, and came back later to pick it up, after the airbag/headlight issue had supposedly been fixed. Well, just a few miles after driving off the dealership lot, my car started violently shaking. I have NEVER had a single issue with my car, besides my headlights, prior to that. So I took my car back, and say, “Look, you guys obviously did something to the car when you were inside my dash fixing the airbag. So please fix this issue.” They completely and repeatedly denied ANY responsibility for the newly-presented issue with my transmission. I did, however, leave my car at the dealership so they could fix the problem with the transmission. So I then went to pick my car up, and they told me they had bad news. Apparently one of the PS Subaru employees screwed-up and put these repairs under the wrong VIN number. They found out when some guy on the west coast called and said he was receiving notices about work being done on his car, which was impossible since he was on the opposite side of the country. What an incompetent mess! Anyway, I drove my car home, and apparently the transmission issue (which they NEVER owned-up to) was resolved, but then I realized my headlights, that I paid for, were never fixed! So I took my car into the dealership yet again. I pointed out that I paid to have the headlights fixed, so I would like this taken care of. Again, I left my car with them. When I went to pick it up, they told me they had more bad news. They proceeded to inform me that they were, in fact, unable to fix my headlights. Well, since that was the case, I asked to be reimbursed. They couldn’t reimburse me, they said, since they had performed “work” on the car, regardless of the fact they were not able to fix what they said they were going to fix. And not only did they not reimburse me for the fees I paid related to the headlights being fixed the first time I took my car in, they charged me for the SECOND time I brought the car in to have them look into the headlights they never fixed! That’s when I realized PS Subaru is a scam, looking to rip you off. I’m a young-looking woman, and they probably assumed I was an easy target. I love Subaru and was looking to upgrade my car... but I will no longer be getting a Subaru since it’s these people I’m going to have to deal with. Never again. More

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Sarah is Amazing We've been coming to Palm Springs Subaru for 8 years and have always worked with Sarah. Sarah's a joy to work with: knowledgeable, responsive, and tre We've been coming to Palm Springs Subaru for 8 years and have always worked with Sarah. Sarah's a joy to work with: knowledgeable, responsive, and treats you like a real person. It's such a pleasure to work with a service advisor that you have complete trust and confidence in. When it came time to purchase a new car, it was another Subaru and that had everything to do with Sarah. I can't imagine going anywhere else. More

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