Sarah Strege

You know something is meant for you when the process is smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience. smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience. More

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I called multiple times over the span of two months to the finance department to get a refund on warranties for a vehicle we sold. No response. We finally got a hold of someone and now they will only give the finance department to get a refund on warranties for a vehicle we sold. No response. We finally got a hold of someone and now they will only give us a refund on the warranty going back 1 month even though we started called them two months ago. This is ridiculous. Stay away from this dealership, this is horrible customer service and we should get a full refund More

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Working with TJ and Sarah at Lithia Toyota was a pleasure. I live out of state, making it a little more difficult. However, they did a super job and made it as painless as possible. I highly recomm pleasure. I live out of state, making it a little more difficult. However, they did a super job and made it as painless as possible. I highly recommend buying from Lithia Toyota. More

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Tj was great! I felt there was transparency, meaning I believed what he told me. Buying a car is hard. Glad it all worked out. I felt there was transparency, meaning I believed what he told me. Buying a car is hard. Glad it all worked out. More

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As much as we love Toyotas, we CANNOT recommend Lithia Toyota. I want to share our honest experience so people can consider it when making an important decision like where to buy a vehicle/service it. If Toyota. I want to share our honest experience so people can consider it when making an important decision like where to buy a vehicle/service it. If you do decide to shop here or have services done, be prepared to stand up for yourself and fight for the professionalism you deserve. Be prepared to check every single thing over thoroughly before pulling away. We bought our 4Runner there 7/24 & love it, however we didn’t love how the sales team started out very friendly but when we opted out of the extra warranty they had this whole routine to pressure us into it, but we didn’t. The wait time back in the financing office was extremely long and seemed like part of the tactic. Part of our deal over the phone was Toyota brand floor mats and a trunk mat. Instead they gave us used mats(in good condition) and told us they couldn’t find a trunk mat. Based on that experience we didn’t plan to return for service. 11/24 we brought it in for service for an Insurance claim on rodent damage including wiring and chewed engine and cabin filters. We figured Toyota mechanics would be the best in those circumstances. We asked them to rotate/balance the tires as well. After we took our vehicle home we noticed a certain mark on the rear tire that was still in the rear proving that the tires had not been rotated even though we were charged. We brought our vehicle back in and they did rotate the tires that time, but they were not professional or apologetic in the least. Very cold, unhelpful, definitely didn’t care about making the customer happy or keeping us as customers. I asked to be refunded since I had to take a day to come back for them to fix their mistake. The service advisor refused and basically called me a liar even though I could prove that the rotation had not been done. His biggest concern was watching their backs and not putting us as the customer first. He said if I had a problem to talk to his boss, Mike Cleveland. I asked to be called by the boss. Several days later I hadn’t heard back, so I filed a complaint with the Lithia corporation explaining that I would file a complaint w/ the Better Business Bureau if I didn’t receive a refund and an apology from the boss. Lithia corp responded promptly that the dealership would reach out in 3-5 business days. Nearly 2 wks later I hadn’t heard back, so on 12/8 I filed a complaint with the BBB. The very next day the service manager Mike Cleveland called me. He explained what probably happened with the rotation that they always put the best tread on the front. I understand that, but explained to him how that should’ve been communicated to us so we could make that decision/ at least know why the work hadn’t been done, and not been charged for it. After I directly insisted on being refunded he said absolutely we’ll send a check. I could tell his top priority was defending his employees honor and covering their backs, measuring his words and NOT apologizing. I talked to him for probably an hour because I was not going to back down until I was satisfied that they had done what they could to make it right. Finally, I explained to him that I work in the customer service industry too and It’s great to believe in your employees and be a united front, but you have to make the customer happy and try to keep a loyal customer base so your boss makes money and you keep your job. I explained that I understand that mistakes and miscommunications happen, but how it was unprofessional to not tell us and let us make the call on the rotation, and then charge, that the way the service advisor treated me was unacceptable, and that he still had not apologized! Then he apologized and stopped just making excuses and admitted what went wrong and that he would talk to his guys. Then just today I noticed that they had never replaced the engine/cabin filters/housings that are still chewed and full of rodent feces! Disappointing & stressful experience More

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TJ has taken care of us with our last 3 car purchases, he’s been amazing! He takes the time to get to know his customers wants and needs in a car to find the perfect match. Thanks TJ! he’s been amazing! He takes the time to get to know his customers wants and needs in a car to find the perfect match. Thanks TJ! More

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My husband and I were shopping around for a new truck, and we couldn't have found a better person to help us than TJ! From the moment we met him, TJ was incredibly honest and personable, making the entire and we couldn't have found a better person to help us than TJ! From the moment we met him, TJ was incredibly honest and personable, making the entire truck-buying process fun and easy. He helped us find the perfect 2018 Toyota Tundra, and we couldn’t be happier with our purchase! TJ made what can often be a stressful experience enjoyable. He listened to our needs, answered all of our questions, and never once made us feel pressured. His genuine care and transparent approach made us feel confident that we were in good hands throughout the process. We truly couldn’t have asked for anyone better. If you’re in the market for a new vehicle, do yourself a favor and ask for TJ—you won’t be disappointed! More

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TJ welcomed me in the door when I walked in. He was great to work with from start to finish and made my experience easy and pain free! He went above and beyond! He was great to work with from start to finish and made my experience easy and pain free! He went above and beyond! More

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Both TJ’s were so helpful through the process. TJ H really knew a lot about the Bronco and was excited sharing what he knew during the test drive. It was great deal and I told him where I needed t TJ H really knew a lot about the Bronco and was excited sharing what he knew during the test drive. It was great deal and I told him where I needed to be at in terms of payments and they were able to get me there. Thanks for everything and I highly recommend Lithia Toyota!! Also my wife and brother have bought multiple vehicles from the over the years. More

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Pretty seamless and efficient transaction. I don’t mind buying but hate shopping, I find the negotiation very unpleasant. If not for TJ I would have left at the first offer. Even after counter I don’t mind buying but hate shopping, I find the negotiation very unpleasant. If not for TJ I would have left at the first offer. Even after countering and agreeing I left a significant amount on the table. I had a cash offer for several thousand more from a dealer out of state but chose to stay local. TJ was pleasant and knowledgeable. Thanks TJ I was in today for a service and rotation on my 2022 4Runner and drove home a new car. I was unpleasantly surprised to have to wait 2.5 weeks to get an appointment and be 1300+ miles overdue before I got in, and then get charged $43.00 for a rotation after buying it new from Lithia seems a bit short sighted, stepping over dollars to pick up a dime. More

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