Levi Wallace

Poor sales rep. Very slow servicing vehicle. Very poor customer service. We've had our 2017 highlander for about a week and the transmission went out. It took them Very slow servicing vehicle. Very poor customer service. We've had our 2017 highlander for about a week and the transmission went out. It took them 4 weeks to even get it diagnosed so we could get a rental. Who knows how much longer to fix it. I will never buy there again! More

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We had a concern related to our purchase that has since been addressed. After speaking directly with management, the matter was resolved and a refund was issued. We appreciate the dealership taking the tim been addressed. After speaking directly with management, the matter was resolved and a refund was issued. We appreciate the dealership taking the time to make things right. More

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Never ever buy a car from here. I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 deposit on a new Sienna that had not been built yet. When it came time to sign paperwork once the car was delivered to the dealership I noticed two line items totalling $1300 that had not been discussed with me, one called Permaplate the other was a Pulse Brake Light kit. When I raised concerns — citing their own paperwork stating that the “PermaPlate” package was not required and must be approved by the buyer— they became hostile and ultimately refused to sell me the vehicle. The dealership also tried to charge for an aftermarket “Pulse brake” equipment that was never disclosed before appearing on the contract. I did not want my car that I had placed a deposit on to be altered and was never told it would be. They could provide no explanation of why it was added without customer consent. The idea that a dealership would modify a new vehicle’s brake-light system before notifying the buyer is unacceptable. When I questioned these items, staff became defensive rather than transparent and refused to negotiate. Instead of addressing the clear discrepancy between their written contract and the fees they were demanding, they left a voice message stating they were refusing to sell me the car, all because I asked them to honor the terms they themselves provided. I’ve since purchased a vehicle from another dealership with zero drama, so the issue is clearly not standard policy — it’s Lithia Toyota Billings. Even after contacting Toyota Corporate, who agreed with me, they refused to negotiate. Consumers deserve honesty and transparency — not pressure tactics, hidden fees, or unauthorized add-ons. I would strongly caution anyone considering buying a car here to find someone else. This was the worst car buying experience I have ever encountered and we lost money for a flight and hotel since I was traveling from out of state. Do not give them your business. More

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TJ was great, made the buying experience quick and easy. I highly recommend him if you’re in the market for a vehicle. I highly recommend him if you’re in the market for a vehicle. More

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Great experience. TJ was great. Nobody gave us the hard sell which we appreciate. They found the car we wanted at the price we wanted. And we loved that they are open TJ was great. Nobody gave us the hard sell which we appreciate. They found the car we wanted at the price we wanted. And we loved that they are open on Sunday! More

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I was double Teej’d, and I left satisfied! Both TJ’s are great to work with! Both TJ’s are great to work with! More

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Very clean dealership and all of the staff was very helpful and friendly. Overall a very good car buying experience. helpful and friendly. Overall a very good car buying experience. More

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