Sareena Harilal

My nephew and I recently had a very disappointing experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently re experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently reached out to me for help replacing his 10-year-old truck after it broke down. Having never purchased a vehicle through a dealership before, he was nervous about the process, so I agreed to help him negotiate the purchase. Beginning October 12, I was contacted by multiple members of the Peoria Ford sales team, including Robert Pitman, David Gordon, Logan Brandtman, EJ Schneider, Sareena Harilal, and another associate. Over the course of several days, we negotiated terms, received financing options, completed a credit application, and were sent a Vehicle Purchase Information sheet after being told "Congratulations" by the salesperson handling our deal. On October 15 at 5:54 PM, we received an appointment confirmation from Sareena Harilal for Saturday, October 17. On October 16 at 6:29 AM, we received a second appointment confirmation from Logan Brandtman for the same date and time. Later that day, Robert Pitman verbally confirmed our Saturday appointment and advised that he would verify everything was in order. Then, at 3:54 PM on Friday, less than 24 hours before our scheduled trip, we were informed that the truck had been sold. What frustrated me most was not that we lost the truck. Vehicles come and go. It was the fact that after days of communication, agreed-upon terms, a completed credit application, a congratulatory message, and multiple appointment confirmations, we reasonably believed we had a deal and were preparing to drive 3½ hours to complete the purchase. My nephew's reaction was, "This is exactly why I don't trust dealerships." I have purchased more than 15 vehicles over the last 30 years, most of them Fords, and I have never experienced a transaction handled this way. After this occurred, I reviewed other customer feedback and found several reviews from customers who described believing they had reached an agreement on a vehicle only to later learn it had been sold. Whether these situations were the result of communication breakdowns or process issues, they raise concerns that deserve management attention. I have since escalated my concerns directly to ownership because I believe customers deserve better communication and transparency throughout the buying process. If you have experienced a similar issue and feel your concerns were not addressed at the dealership level, you may also consider contacting Berkshire Hathaway Automotive's corporate office to share your experience and request a review of the matter. I hope Peoria Ford takes a serious look at its sales and inventory management processes so future customers do not have to go through what we experienced. More

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Dropped my truck off with fuel pump issue on Sunday night along with several other cars. They were able to look at it on Tuesday, 3 days for the parts to arrive, and back to me on Friday. My extended warran along with several other cars. They were able to look at it on Tuesday, 3 days for the parts to arrive, and back to me on Friday. My extended warranty is just about over but covered all of this work which is great and made the wait a little easier deal with. More

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Every time I come to Peoria Ford whether it be for service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatl service or buying a new car I am always greeted with wonderful people. They work very hard to get the deal that you need to be comfortable and greatly appreciate that. Thank you for my 2025 broncos sport More

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Ken and Conner worked hard to get me the deal I wanted in the car I wanted. I will be back for my next vehicle and tell all my friends about how well they take care of their costumes at ford. I would not go the car I wanted. I will be back for my next vehicle and tell all my friends about how well they take care of their costumes at ford. I would not go anywhere else after the amazing treatment I got here at peoria ford! More

by ZCOAK Verified Customer Verified Customer

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Love the service dept, but will not refer or buy our next vehicle from there. vehicle from there. More

by DERENASHAW Verified Customer Verified Customer

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Fabulous team with Connor and EJ no false promises and exceptional customer service!!! Now if Connor can help me trade my jeep in and get me a Bronco I’ll be thrilled!!! exceptional customer service!!! Now if Connor can help me trade my jeep in and get me a Bronco I’ll be thrilled!!! More

by EMMACHERWINSKI49 Verified Customer Verified Customer

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