Pat Hickey

Brought Ford Maverick in wouldnt start it's not battery and they cant figure out. It's been 21 days SO Disappointed with service and Lack of communication :( and they cant figure out. It's been 21 days SO Disappointed with service and Lack of communication :( More

Print

My nephew and I recently had a very disappointing experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently re experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently reached out to me for help replacing his 10-year-old truck after it broke down. Having never purchased a vehicle through a dealership before, he was nervous about the process, so I agreed to help him negotiate the purchase. Beginning October 12, I was contacted by multiple members of the Peoria Ford sales team, including Robert Pitman, David Gordon, Logan Brandtman, EJ Schneider, Sareena Harilal, and another associate. Over the course of several days, we negotiated terms, received financing options, completed a credit application, and were sent a Vehicle Purchase Information sheet after being told "Congratulations" by the salesperson handling our deal. On October 15 at 5:54 PM, we received an appointment confirmation from Sareena Harilal for Saturday, October 17. On October 16 at 6:29 AM, we received a second appointment confirmation from Logan Brandtman for the same date and time. Later that day, Robert Pitman verbally confirmed our Saturday appointment and advised that he would verify everything was in order. Then, at 3:54 PM on Friday, less than 24 hours before our scheduled trip, we were informed that the truck had been sold. What frustrated me most was not that we lost the truck. Vehicles come and go. It was the fact that after days of communication, agreed-upon terms, a completed credit application, a congratulatory message, and multiple appointment confirmations, we reasonably believed we had a deal and were preparing to drive 3½ hours to complete the purchase. My nephew's reaction was, "This is exactly why I don't trust dealerships." I have purchased more than 15 vehicles over the last 30 years, most of them Fords, and I have never experienced a transaction handled this way. After this occurred, I reviewed other customer feedback and found several reviews from customers who described believing they had reached an agreement on a vehicle only to later learn it had been sold. Whether these situations were the result of communication breakdowns or process issues, they raise concerns that deserve management attention. I have since escalated my concerns directly to ownership because I believe customers deserve better communication and transparency throughout the buying process. If you have experienced a similar issue and feel your concerns were not addressed at the dealership level, you may also consider contacting Berkshire Hathaway Automotive's corporate office to share your experience and request a review of the matter. I hope Peoria Ford takes a serious look at its sales and inventory management processes so future customers do not have to go through what we experienced. More

Print

Josh Espieg was not forth coming in his communication about the work done on my car. At times he seemed annoyed with very simple questions and became somewhat sarcastic. He clearly didn't care in the l about the work done on my car. At times he seemed annoyed with very simple questions and became somewhat sarcastic. He clearly didn't care in the least about the situation and based on the way he allowed the car to be a cosmetic disaster, he has little to know pride. Mike Gaddini was not much better. Multiple times he pushed the responsibly for my car onto outside vendors and/or chalked up the seat breaking as these things happen and it was just bad luck that it happened while in the possession of Peoria Ford. As for Pat Hickey, the Managing Partner and part owner, he just chose to ignore me and the situation. Before writing any reviews or escalating, I very professionally wrote directly to him and mailed it certified return receipt for which he signed for. He clearly did not act with the same sense of professionalism and respect that I showed to him. More

Print

Absolutely terrible and disgusting. A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” a A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” and meet me first thing the next morning, as it was late evening and me being 3 hours away. An hour later, he texted me Hey Lakota, the truck just sold but would be glad to sell you another… He broke his word that he gave me in writing and hid behind their policy of not holding cars, which he agreed to do. This was a rare, hard to find truck that is not simply found in good shape. STEVEN BUNTING BURNED ME. This is the gist of my experience with them. ZERO STARS 👎👎👎 More

Print

In February I drove my Expedition to Arizona for Spring break, Spring Training, and also a work thing. I brought my family. The idea we had, since we had time, was to get our transmission serviced at Peo break, Spring Training, and also a work thing. I brought my family. The idea we had, since we had time, was to get our transmission serviced at Peoria and checked out for serious problems... there was a slip in a couple gears. Took it in, walked around for 4 hours,... sat in the waiting room for another hour... approached the same service desk I dropped it off to, the man found my key in a pile of paperwork, he shook my hand and told me my car was in great shape, charged me over $300 for the transmission 'service and flush,' ordered the "detail" on my Expedition and I drove away. There was no noticeable improvement in the slip, so I chalked it up to something we'll have to deal with, since everything else 'looked good.' Flash forward LESS THAN A MONTH. My transmission completely goes out. We are now back in Utah, so we take it to our Ford dealership... they tell me #1: There is metal in the fluid (which makes sense because the gears started grinding the day before), and #2 the fluid looks really bad, and in their words "doesn't even look like they put the right fluid in if they changed and flushed it at all." By the way, I have a sample of that fluid and someone willing to testify stashed away. I contact Peoria, they hang up on me the first time... put me on hold for a crazy amount of time the second call. I contact Pat's office, they call my wife and then never try us again... no contact info left, nothing. Oh, and their "quality" service caused me to have to replace my transmission at a cool $9k. This needs to be dealt with. They didn't reply to the AZ attorney general's request, and I'm now leaning towards a lawsuit. This is crappy work and it seems like Peoria Ford is OK with that. I'm sorry if this service post is on a sales site, but lets be honest... The tree has bore crappy fruit. Pat, you are welcome to call me and pay for my transmission voluntarily, or get sued for more. Up to you. More

Print

I purchased a new 2025 Bronco from Peoria Ford. My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet lat My concerns are with the financing process and handling after the sale. I came in with pre-approved financing through my own credit union, yet later received communication from another credit union regarding a loan, creating confusion about where my financial information had been submitted. When I asked for clarification and documentation, the finance department was not transparent and would not provide clear answers. I also discovered an advertised vehicle feature (window tint) was not actually on the vehicle and was uncomfortable being told a 5-star review was needed before reimbursement would be processed. Most concerning, I paid for GAP coverage through the dealership as part of my finalized paperwork, only to later receive notice that it was denied (“cannot pay cash for GAP”). I had to purchase replacement GAP through my credit union, and repeated requests for response and reimbursement have gone unanswered. The vehicle itself is great, but the lack of transparency and follow-through after the sale has been disappointing. I strongly recommend buyers carefully review all financing paperwork and verify any add-on products immediately. More

Print

I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000–$75,000 down and was told that would “for sure” get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time — I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly — especially after running my credit and confirming terms. Very frustrating experience. More

Print

Scummy people. Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a higher offer. Made me wait over an hour. Ridiculous After I filled out paperwork and everything More

Print

Will no longer go to this stealer-ship. bad service they have more time to talk to themselves rather than take care of the customer. and the amount of misinformation from service plans to c bad service they have more time to talk to themselves rather than take care of the customer. and the amount of misinformation from service plans to credit. plus I was charged for the 10000 and 15000 mile services and I get home to find they did not rotate tires didn't put in the filters etc. have to wonder if they even replaced the oil considering I had to reset the oil metering myself. Beware of this place they have done underhanded deals with the extended service plans, if I could go back in time I would have never gone here. I have talked to so many others who have had issues there as well. The biggest issue is when their finance person tried to hit my credit report every 30 seconds about a dozen times. Im glad I locked it before he could do that or my credit rating would be in the toilet. should be illegal. More

Print

Extremely frustrated with this dealership, got a Ford F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one wee F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one week after having it needed to come back to service I got the vehicle back and it is now back into service for rear end problems. I’ve had this truck for less than a month and it’s been service longer than I have had it. These issues should have been fixed prior to selling this vehicle. You guys need to do the right thing I need to take this vehicle back or get me in a different truck. This is unacceptable from a dealership/company. Nor is it fair I get stuck with a truck with a bunch of issues. More

Print